Title: Grand Service Suite at Times Square - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Service Suite at Times Square Guesthouse with free parking, steps from Berjaya Times Square ![Outdoor pool](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/c4863ada.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Children's play area - outdoor](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/ffa90140.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/dac3be21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fountain](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/aaa1e7f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/73943d6c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Pavilion Kuala Lumpur, Grand Service Suite at Times Square offers a peaceful escape with an outdoor pool, children's area, sauna, spa tub, massage, manicure, and complimentary grocery shopping service. 5.4 ## Popular amenities - Bar - Hot tub - Housekeeping - Pool - Laundry - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 9 - Nov. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=9140367&PinnedHotelID=9140367&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/d03a248b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator Dishwasher Separate sitting area Separate dining area Soundproofed rooms Air conditioning Free cribs/infant beds Sofa bed - 549 sq ft - City view - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/d03a248b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator Dishwasher Separate sitting area Separate dining area Soundproofed rooms Air conditioning Free cribs/infant beds Sofa bed - 657 sq ft - City view - Sleeps 3 - 1 Queen Bed OR 1 Twin Bed ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/dd928130.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator Dishwasher Separate sitting area Separate dining area Soundproofed rooms Air conditioning Free cribs/infant beds Sofa bed - 614 sq ft - City view - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/d03a248b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator Dishwasher Separate sitting area Separate dining area Soundproofed rooms Air conditioning Free cribs/infant beds Sofa bed - 635 sq ft - City view - Sleeps 3 - 1 King Bed OR 1 Twin Bed ![1 bedroom, free minibar, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9150000/9140400/9140367/d03a248b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Free cribs/infant beds Kitchenette Refrigerator Dishwasher Separate sitting area Separate dining area Soundproofed rooms Air conditioning Free cribs/infant beds Sofa bed - 1066 sq ft - City view - Sleeps 4 - 1 King Bed OR 1 Twin Bed ## You may also like Ad ![Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/75000000/74690000/74681300/74681225/cba8c09d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Shah Alam i-City Shah Alam - Pool - Spa - Kids pool - Free WiFi 9.2 Wonderful 183 reviews CA $97 CA $108 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Kuala-Lumpur-Hotels-DoubleTree-By-Hilton-Shah-Alam-I-City.h74681225.Hotel-Information?chkin=2025-11-16&chkout=2025-11-17&rm1=a2®ionId=180008&destination=Kuala Lumpur (and vicinity)&destType=MARKET&latLong=3.14661,101.711&searchId=7903c2b5-9612-4c24-988e-f649938dc40d&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2220000/2219900/2219839/6b84f571.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Putrajaya Lakeside Putrajaya - Pool - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Grand-Service-Suite-At-Times-Square.h9140367.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKuala-Lumpur-Hotels-Grand-Service-Suite-At-Times-Square.h9140367.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C3.14300%2C101.71010&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3iQvXyTUG8i9kp4_FCf3O4JCj7Y=) Tower A, Berjaya Times Square, 1 Jalan Imbi, Kuala Lumpur, 55100 #### What's nearby - Berjaya Times Square - 1 min walk - 0.0 km - Jalan Alor - 3 min walk - 0.3 km - Pavilion Kuala Lumpur - 10 min walk - 0.9 km - Petronas Twin Towers - 2 min drive - 1.9 km - KLCC Park - 3 min drive - 1.6 km #### Getting around - Kuala Lumpur Masjid Jamek Station - 3 min drive - Imbi Station - 3 min walk - Kuala Lumpur International Airport (KUL) - 45 min drive #### Restaurants - ‪Starbucks Reserve Bar - ‬4 min walk - ‪Starbucks - ‬2 min walk - ‪Boost Juice Bars - ‬3 min walk - ‪KFC - ‬4 min walk - ‪Sushi Zanmai (壽司三味) - ‬5 min walk ## About this property ### Grand Service Suite at Times Square Guesthouse near Berjaya Times Square Near Pavilion Kuala Lumpur and KLCC Park, Grand Service Suite at Times Square provides a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage or a manicure/pedicure. Free in-room WiFi is available to all guests, along with a garden and a hair salon. You'll also enjoy perks such as: - An outdoor pool and a children's pool - Free self parking - A front-desk safe, an elevator, and tour/ticket assistance - Luggage storage, multilingual staff, and a gift shop Room features All guestrooms at Grand Service Suite at Times Square include comforts such as air conditioning and separate sitting areas, as well as perks like free stocked minibars and separate dining areas. More conveniences in all rooms include: - Sofa beds, rollaway/extra beds (surcharge), and free cribs/infant beds - Bathrooms with deep soaking tubs and free toiletries - LCD TVs with satellite channels and DVD players - Separate sitting areas, separate dining areas, and kitchenettes ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/15100/15036/5f0de73a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Petaling Jaya Petaling Jaya - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 1,001 reviews CA $115 CA $139 total includes taxes & fees Nov 14 - Nov 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=15036&PinnedHotelID=15036&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/24000000/23950000/23945000/23944988/7082575c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Service Apartment at Times Square Imbi - Pool - Spa - Kids pool - Free WiFi 6.8 3 reviews CA $60 CA $76 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=23944988&PinnedHotelID=23944988&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/25000000/24890000/24887800/24887753/2fc18cbf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delice Suites at Platinum KLCC Golden Triangle - Pool - Kids pool - Parking included - Free WiFi 3.0 4 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=24887753&PinnedHotelID=24887753&HadPinnedHotel=true®ionId=-1&adults=2) ![Business centre](https://images.trvl-media.com/lodging/20000000/19510000/19502800/19502750/3f10d250.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxy Service Suites At Times Square Imbi - Pool - Kitchen - Free WiFi - Restaurant 6.6 25 reviews CA $53 CA $65 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=19502750&PinnedHotelID=19502750&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room, Balcony](https://images.trvl-media.com/lodging/9000000/8160000/8157300/8157235/a40f4b2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 12FLY Hotel Bukit Bintang - Free WiFi - Air conditioning - Laundry - Housekeeping 7.0 Good 80 reviews CA $75 CA $94 total includes taxes & fees Nov 12 - Nov 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=8157235&PinnedHotelID=8157235&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/119000000/118260000/118254900/118254888/335e901d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St Mary Residences Luxury Apartments Golden Triangle - Pool - Free WiFi - Air conditioning - Laundry [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=118254888&PinnedHotelID=118254888&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch served; local and international cuisine](https://images.trvl-media.com/lodging/45000000/44120000/44117500/44117433/8107f0c1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Kuala Lumpur, Chinatown Golden Triangle - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 544 reviews CA $121 CA $134 total includes taxes & fees Nov 20 - Nov 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=44117433&PinnedHotelID=44117433&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/21000000/20320000/20313300/20313264/26997a4a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Méridien Petaling Jaya Petaling Jaya - Pool - Kids pool - Free WiFi - Restaurant 9.2 Wonderful 456 reviews CA $186 CA $204 total includes taxes & fees Nov 15 - Nov 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=20313264&PinnedHotelID=20313264&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, hypo-allergenic bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/910000/901900/901881/w3836h2556x4y4-eb39db7b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Kuala Lumpur Kuala Lumpur Sentral - Pool - Spa - Waterslide - Free WiFi 9.2 Wonderful 1,023 reviews CA $144 CA $174 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=901881&PinnedHotelID=901881&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/530000/528700/528647/503dbf6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dorsett Kuala Lumpur Golden Triangle - Pool - Kids pool - Free WiFi - Restaurant 8.0 Very good 1,000 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=528647&PinnedHotelID=528647&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Children's pool - Gym - Hot tub - Library - Outdoor pool ### Family friendly - Children's pool - DVD player - Grocery/convenience store - In-room crib - In-room kitchenette - In-room microwave - In-room refrigerator - In-room sofa bed - Laundry facilities - Living room - Outdoor pool - Rollaway/extra bed (surcharge) - Separate bedroom - Separate in-room dining area - Snack bar/deli - Soundproofed rooms ### Conveniences - ATM - Gift shop/newsstand - Grocery/convenience store - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business center ### Outdoors - Garden - Terrace ### Spa - Manicures/pedicures - Massage - Sauna ### Accessibility - Elevator ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Free crib - Rollaway/extra bed (surcharge) - Single sofa bed ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer (on request) - Private bathroom - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - DVD player - LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Free bottled water - Free stocked minibar - Kitchenette - Microwave - Refrigerator - Separate dining area - Stovetop ### More - Air conditioning - Desk - Free daily newspapers - Iron/ironing board on request - Living room - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions There is no front desk at this property The check-in location differs from the property location; go to: \[Reception, East Tower A\] Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; your host will greet you To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation ### Access methods Host will greet you, key retrieval ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MYR 60 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Rollaway bed fee: MYR 60 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Grand Service Suite Times Square Hotel Kuala Lumpur Grand Service Suite Times Square Hotel Grand Service Suite Times Square Kuala Lumpur Grand Service Suite Times Square Grand Service Suite Times Square Guesthouse Kuala Lumpur Grand Service Suite Times Square Guesthouse Service Suite Times Square Service Suite At Times Square Grand Service Suite at Times Square Guesthouse Grand Service Suite at Times Square Kuala Lumpur Grand Service Suite at Times Square Guesthouse Kuala Lumpur ## Frequently asked questions ### Does Grand Service Suite at Times Square have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Grand Service Suite at Times Square pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Grand Service Suite at Times Square? > Self parking is free at this property. ### What time is check-in at Grand Service Suite at Times Square? > Check-in start time: 2 PM; Check-in end time: midnight. ### What time is check-out at Grand Service Suite at Times Square? > Check-out is at noon. ### Where is Grand Service Suite at Times Square located? > Located in Bukit Bintang, this guesthouse is steps from Sungei Wang Plaza and Berjaya Times Square. Pavilion Kuala Lumpur and Jalan Alor are also within 15 minutes. Imbi Station is only a 3-minute walk and Hang Tuah Station is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Service Suite at Times Square Reviews 5.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 13 8 - Good 11 6 - Okay 7 4 - Poor 14 2 - Terrible 25 ### 5.0/10 Cleanliness ### 5.4/10 Staff & service ### 5.4/10 Property conditions & facilities ### 6/10 Okay #### アデノ, 横浜市 Jun 30, 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### モノレールImbi駅直結、チェックインが最初の難関 モノレールImbi駅直結のBerjaya Times Squareショッピングセンタービルと同じビルにあります。ショッピングセンター営業時間内はビル内を通ってモノレール駅まで行けますし、営業時間外も軒下を通ってモノレール駅まで移動できます。 最初のチェックインが難しいでしょう。駅やビルにホテル名の案内はありません。East Tower A の地上階にホテル出入口があります。"SERVICE SUITE" と書かれているショッピングセンター側からはチェックイン後でないと出入りできず、最初は外側から中に入ります。セキュリティーデスクに座っている人に、ホテル名を伝えて、ホテルスタッフの電話番号を教えてもらいます。そのスタッフに電話して、セキュリティーデスクまで来てもらいます。そして、部屋まで案内してもらいます。 以上の流れのため、早めにチェックインした方がよいでしょう。また、一般のホテルではチェックイン予定時刻より早く着いた場合に荷物を預かってもらえることがありますが、ここでは難しいです。 フロントデスクが存在しないため、チェックアウトの時間や方法をホテルスタッフと相談して決めることをおすすめします。 チェックインするとカードを２枚受け取ります。部屋の出入り用と、地上階の出入り用です。エレベーターで上がるときもセンサーにカードをあてる必要があります。 部屋は広く、家族やグループで過ごすのによいでしょう。一人や二人だと惜しいぐらいです。電気ボッドだけでなく、電子レンジもあり、自炊に向いています。 眺めがよく、West側のタワーが見えました。その手前にプールが見えます。プール利用時は１５階でおります。7:00AMから10:00PMまで利用できます。 バスタブとシャワースペースと両方がありました。お湯が出なかったので人によってはつらいかも。常夏のマレーシアではありますが。 利用手引きや案内書は特にありません。電気ポッドやカップなどは探せば見つかるでしょう。 ＴＶはＢＢＣとＮＨＫを見ることができました。 朝食会場はありません。前日のうちに買っておいてもよいし、周辺にコンビニが複数あります。 地元の人々の朝食の場を見たいなら、ICC Puduの店舗がおすすめです。朝５時から営業し、朝早くから大勢の人でにぎわっています。野菜や果物、生活雑貨なども売られています。歩いて１０分程度ですが、わかりやすい道順ではなく、案内は特にないため、道順を確認して明るいうちに行くことをおすすめします。 ##### アデノ Stayed 1 night in Jun 2017 ### 2/10 Terrible #### Verified traveller May 11, 2017 Disliked: Staff & service, property conditions & facilities #### Worst experience Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us. ##### Verified traveller ### 2/10 Terrible #### Verified traveller Mar 26, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 最低 とにかくフロントで待たされ、荷物も預けることができませんでした。その上、チェックインするのに部屋を管理している代理店に自分で電話しろなど言われ、普通のホテルではありませんでした。とにかく最悪です。 ##### Verified traveller ### 2/10 Terrible #### Mohammed Feb 14, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible experience Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience ##### Mohammed ### 6/10 Okay #### jp , malaisie Jan 24, 2017 #### Hôtel accueillant dans le centre-ville Malaisié' Les gens très gentils au moins je vais très bien et magnifique un pays avoir ##### jp ### 2/10 Terrible #### William Jan 20, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com ##### William ### 6/10 Okay #### Hazman Jan 5, 2017 Disliked: Property conditions & facilities Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked. ##### Hazman ### 2/10 Terrible #### Billy, Canada. Dec 26, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Smelly and Dirty room. Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible. ##### Billy ### 4/10 Poor #### samantha, singapore Dec 22, 2016 Liked: Property conditions & facilities Disliked: Cleanliness, staff & service, room comfort #### Disappointed Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better. ##### samantha ### 2/10 Terrible #### Chun Kiong, Penang, Malaysia. Nov 9, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible experience! When we arrived, first we can't find any hotel counter. We then asked the security, and the security pointed us to somebody. We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!! We then forced to listen the person, and he told us they have no more room in the original venue. Then he asked us to walked to a separate residential building behind the original location. We then being put inside a room that totally different from the original description. We booked a room with 1 twin bed plus 1 single bed. It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever. Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room. ##### Chun Kiong ### 2/10 Terrible #### Verified traveller Aug 11, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hopeless We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund. ##### Verified traveller ### 4/10 Poor #### Aussie Girl, Perth, Australia Apr 25, 2016 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### OLD & DISGRACEFUL FOR WESTERN SYANDARDS Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck! Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean. ##### Aussie Girl ### 6/10 Okay #### Verified traveller Apr 17, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location of hotel is difficult to find The hotel location is difficult to find. Many people confuse between Tower A and B even taxi drivers Even hotel room is large, however, facilities are old and dirty. A bit disappointed with quite expensive cost ##### Verified traveller ### 4/10 Poor #### LOO Apr 7, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow. ##### LOO ### 10/10 Excellent #### Verified traveller Mar 31, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Grand Service Suite at Times Square An excellent time spent here. Totally recommnended ... Fabulous! Great value for money! Great location! Great facilities! Overall - no issues ... Nothing but praise ##### Verified traveller ### 8/10 Good #### Verified traveller Mar 10, 2016 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Flot udsigt, stor usikkerhed! Meget flot værelse - faktisk en hel lejlighed. Fantastisk udsigt!. Dog ikke en del af et hotel, men vi forstod aldrig helt sammenhængen. Vi kunne ikke finde hotellet og søgte hjælp på hotel på samme adresse, men andet navn. En af de mennesker, der arbejdede ringede til en fyr, der efter 10 minutter dukkede op og fulgte os til værelset (gennem det andet hotel). I receptionen på dette hotel,var man meget uvillig til at hjælpe os og vi kunne ikke opbevare bagagen, men måtte efterlade den på værelset og afhente den senere på et kontor i et shoppingcenter. Vi var noget bekymrede! Vi opdagede heldigvis at shoppingcenteret lukkede ½ time før vores aftalte afhentningstidpunkt, så vi var der i god tid og fik bagagen. ##### Verified traveller ### 4/10 Poor #### Verified traveller Mar 1, 2016 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### オーナーズホテルだけに 個人所有のマンションをホテルとして経営してることを知らずにブッキング。 チェックインもフロントでは無く、ロビーにもセキュリティで入れない。 担当者を電話で呼び出して、チェックイン手続きする。 ようやく、カードを貰い部屋へ案内される。 床の絨毯が汚い。 Wi-Fiも、オーナーが入金して無くて初日は使えず。翌日入金してもらう。 ルームサービスも出前があるだけ。 シャワーも壊れていて初日はお湯が出なかった。翌日修理。 ボデーソープが無く小ちゃい石鹸だけ。 ベッドメイキングは毎日されていたけど、シーツは毎日交換されていたか定かでは無い。 タオルの交換も日に日に減っていく。 トイレットペーパーも補充は翌日。 オーナーホテルなので、ホテルの清掃係は何もしてくれない。と言うか出来ない。 唯一救われたのは、担当の方が非常に親切でした。出来ることは何でもトライしてくれた。 ##### Verified traveller ### 2/10 Terrible #### Christian, TOULON Feb 28, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A éviter La chambre réservée s'est avérée être dans un état catastrophique de délabrement et de saleté. Devant nos mines déconfites, le loueur (qui au passage n'est pas l'hotelier mais un gestionnaire de sous-location) nous en a attribué une autre, en meilleur état et un peu plus propre. Cela étant, les chambres ou appartements ne correspondent que de très loin à la description du site et ne sont absolument pas "Non-fumeurs" . A éviter. ##### Christian ### 6/10 Okay #### ELFY SHAHROM, Sarawak Feb 20, 2016 #### Short stay For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free. ##### ELFY SHAHROM ### 2/10 Terrible #### ponkster, toronto Feb 13, 2016 #### Horrible experience. We get there and have to wait for somebody to show up.No check in desk A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better). Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone Hard to find anybody to fix issues. ##### ponkster ### 4/10 Poor #### Grace, Singapore Jan 29, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location. 1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty. ##### Grace ### 4/10 Poor #### cindy, Malaysia Jan 27, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities #### Perfect location for stay The big shopping mall just down the hotel. The swimming pool Was great. Goos locations too ##### cindy ### 2/10 Terrible #### Hossain, Singapore Jan 27, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Never book from this listing, Please REMOVE! If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down. ##### Hossain ### 2/10 Terrible #### Verified traveller Jan 24, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### OMG, the worst ever I have stayed at 60+ hotels with Hotels.com, this was the worst condition EVER. Everything was stained or damaged or dirty. imagine a cooking pot had exploded, & the stains & smears on carpet, walls, shades, ceiling, towels, couch, bed, cabinets.....OMG, worse than you can ever imagine. On a positive note, the room was quiet, which made it scary, as there were weird sounds from the AC which didn't work.... ##### Verified traveller ### 2/10 Terrible #### Verified traveller Jan 8, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible Hotel The place was really terrible.The bathroom will be flooded with water after each shower.The water tap was taped up instead of being fixed.The broken sliding door at the kitchen was also taped up instead of being fixed.The place has many lights that has gone out.There was exposed electrical wires too.The electricity box was a mess and had many wires jutting out of their own places.The safety at the suite was terrible .There were even holes in the walls of the apartment suite.The dining room table leg was broken and not fixed.The kitchen cupboards were dusty dirty and even had cockroach eggs in them.The drawers were full of previous users stuff that includes toothbrush , plastic bags and even underwear.The sink pipe below even had ALGAE growing on it already.The shower room heating system was also spoilt.The 2nd Day the air conditioning broke too.And it was very hot.The wire sockets of the lamps were also exposed.Thus making us fear for our safety.We didn't even dare use any of the sockets at all.Some of the furniture were broken and they only fixed them by taping them up.The wall mosaic was even broken exposing wall concrete.And the presentation candles were used and melted.And the most outrageous thing was when we were checking in.The management told us the place was fully booked even though we had already placed and paid our booking.They even attempted to relocate us to another location with a cheaper price.After we argued with them , they gave us a terrible room. ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Grand Hyatt Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Grand-Hyatt-Kuala-Lumpur.h5232813.Hotel-Information) > > [Hyatt Regency Vancouver](https://www.expedia.ca/Vancouver-Hotels-Hyatt-Regency-Vancouver.h3203.Hotel-Information) > > [Chalets Québec City](https://www.expedia.ca/Quebec-City-Chalets.d180017-aaChalets.Travel-Guide-Accommodation) > > [Hotels in Downtown Denver](https://www.expedia.ca/Downtown-Denver-Denver-Hotels.0-n800030-0.Travel-Guide-Filter-Hotels) > > [One World Hotel](https://www.expedia.ca/Kuala-Lumpur-Hotels-One-World-Hotel.h1682979.Hotel-Information) > > [Mandarin Oriental, Kuala Lumpur](https://www.expedia.ca/Kuala-Lumpur-Hotels-Mandarin-Oriental-Kuala-Lumpur.h200564.Hotel-Information) > > [Holiday Inn Express Kuala Lumpur City Centre by IHG](https://www.expedia.ca/Kuala-Lumpur-Hotels-Holiday-Inn-Express-Kuala-Lumpur-City-Centre.h13117977.Hotel-Information) > > [The Navigator - 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