Kopomá Vacation Packages

We arrived early and could not get a room until check in so since it was so hot we went up to pool to cool down and wait until our rooms were ready. Pool was nice but there was no shade! In the hours we were there we were in the direct sun. They do not sell any food or drinks in hotel. Had to go to store and buy water to hydrate. Rooms were ok. Floors looked dirty but realized they were stained. Towels were clean but hard. Toilets were out of order for two days on and off. When we complained the lady at front desk was rather rude and said nothing they can do, just wait. Luckily, we were on tours but still a major no, no. Gave me breakfast coupon to compensate the inconvenience but only after we made a big deal about it. Breakfast was ok had no creamer for coffee. The area surrounding the hotel was excellent. Close to restaurants, convenient stores, museums, nightlife and transportation. Sorry would not recommend.

The resort has an awesome beachfront with nice shaded seating areas at the beach to enjoy the view and take a swim in the gulf. The staff is great and will do anything to make your stay enjoyable. There are two large pools with plenty of space and seating to relax. The food and drinks were good as well. Highly recommend.

Rustic and relaxing getaway. Staff was very helpful and friendly. Loved the meals.

The hotel itself was great and all staff were welcoming and lovely. My room was pristine and the bed was incredibly comfortable. The food was perfect (I LOVED the burger and chips), but the buffet breakfast probably wouldn’t be good for picky European eaters (I’m sure one morning I had what looked to be mincemeat??)- whilst the buffet breakfast food may have been different to what I’m used to, it was still very very nice. My only downside to this hotel is the location- there is a big shopping centre on the opposite side of the road but not much else within walking distance. As a young solo female traveller I personally wouldn’t haven’t liked walking the area on my own at night, but thankfully this wasn’t an issue for me as I was only in Merida for a festival and found some friends with a car. If you are coming to Merida alone, please do be conscious of this hotels location (Ubers were fairly cheap though!). If you have a car or are happy to use Ubers/buses, I would definitely recommend this hotel!