Kolena Vacation Packages

Ottima posizione a due passi dal centro di Sitia. Camere pulite ma con il bagno un po’ piccolo. Colazione nella media. Per un 5 stelle mi aspetto qualcosa di più.

This hotel, like many others marked as “VIP Access,” offers no real benefits. Despite clear upgrade availability the night before check-in, we were told nothing was available once we mentioned VIP status—a recurring pattern where upgrades are consistently denied using vague excuses. If a non-VIP guest wanted to pay, I’m certain a room would have been available. There was no recognition, no perk, no welcome amenity—nothing. Even after raising the issue with guest relations, no effort was made to address it. Additionally, the advertised valet parking doesn’t exist and isn’t needed—it’s just misleading. This feels more like a marketing trick than a real program. I strongly urge you to review and remove this hotel from the VIP Access list.

Great place, friendly staff, superb food!

The resort staff was excellent.

Property was convenient for a one night stay l, but the rooms are in need of renovation and the bar was unmanned all afternoon and evening so we had to venture out for a cocktail. Bathroom was small and tiles were chipped everywhere. Shower was in need of repair. Would not return.