2/10 Terrible
Sandy, Parramatta
Travelled with family
Jan 10, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY AT KEREM VILLAS. They are deceptive and misleading. They advertised many facilities they in-fact do not have such as a hot tub, spa, 4 outdoor pools, children’s playground, children’s pool, games room, golf, bike riding & the list goes on. None of the facilities are available at there villas yet they advertise them to be & mislead their guests. They advertise they have a private beach yet again this is very misleading as you cannot access the water due to the large rocks, it’s a very small area approx 5x5 metres with 2 sun-lounges setup, no sand & no safe access to enter the water yet they advertise they have a private beach with beach access with sunlounges, cabanas, umbrellas, kayaks, paddle boards, canoes however none of this is in-fact true. To even access the so called “beach” is a nightmare in itself, as you need to walk down approx 50 steps to get there! Not very accessible as advertised. The villa is the next major issue, they advertise it as wheelchair accessible yet it’s built on 3 levels, with no lift, lots of stairs, with no handrails, no gates & certainly no wheelchair accessibility anywhere in or out of the villa. The property management is terrible, as I brought all these concerns to management immediately upon checkin & they didn’t seem to care & said they are limited to what information they can provide guests which is untrue. The villa is also not safe or suitable for children. WOULD NOT RECOMMEND THIS VILLA TO ANYONE, overpriced & deceptive!
