Kastl Vacation Packages

We arrived late at night only to find out that the hot water boiler was broken and the hotel had no hot water all three nights we stayed there. They made it up by providing free buffet breakfast and they also offered a 25% discount on our stay, but to be honest we haven’t yet seen the refund

Breakfast was fine and the staff was excellent.

Everyone was very helpful and kind.

I was attracted to the quaint boutique style look to it. I understood that there was a bit of age to the building. But I did not understand is how in the middle of a heat wave there are no extra fans, no extra window units. Only really helpful staff to me was an older gentleman on the evening or overnight shift, who made it his obligation to make sure that every request of mine was fulfilled. He was excellent, even with our language barrier. My room had an old decor, but still charming. One of my sconces, only lighting near bed, did not work, nor did the blow dryer. The bottom of one wall was peeling or cracking not sure how to explain it. As I mentioned earlier, hot and humid as heck in the room, with one fan dedicated to about 450 ft.² when asked multiple times for fans no one really even got back to me to provide an answer. There’s more but I can’t remember. Breakfast was delightful and very cute! Service was lovely! The location is excellent, within walking distance of luxury shops, foods, museums, attractions. Really great!

Friendly, helpful staff. Tried to check in early, but room wasn't ready, so staff very kindly allowed me the use of a locker. Forgot a travel plug, which they also let me borrow. Air-conditioning in the room was excellent room was minimalist, but not a problem as it had everything I needed. Shower was fantastic. Buffet breakfast was good value for money. Would deffo come back.