Ratings based on 1,661 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Posted 8-Jul-2019
The grounds were absolutely beautiful. Snorkeling (right from their beach) couldn't be beat. Staff were consistently friendly and polite.
They need more staff during peak times at checkin/checkout.
Comment from Hotel Management
10-Jul-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Aloha, Thank you for staying with us and taking the time to share your review! We appreciate your kind comments and honest feedback. We hope to see you again on your next Hawaii Island vacation!
by A verified traveller from San Jose, CA
Posted 8-Jul-2019
Very nice property, great ocean access. The resort is somewhat remote, which is great for tranquility, but a car is needed to get around the island.
Comment from Hotel Management
10-Jul-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Aloha Ken, Thank you for choosing Fairmont Orchid and taking the time to share your review with us and future guests. We are happy to know you enjoyed your stay and hope to have the chance to welcome you back to our oceanfront paradise when you are on island!
by A verified traveller from Las Vegas
Posted 8-Jul-2019
We thoroughly enjoyed our stay. If I had to find something to complain about it would be that the shaded loungers that they rent out for the day on the beach are very uncomfortable. For $65/day I would expect something more comfy for all day lounging.
Comment from Hotel Management
10-Jul-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Aloha Mike, We are so glad you enjoyed your stay with us! Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. Mahalo for choosing Fairmont Orchid. We hope to welcome you again for another 5 out of 5 experience!
by A verified traveller from Wasilla, AK
Posted 7-Jul-2019
Beautiful resort! The staff were all so friendly. We had the most relaxing stay for our babymoon/anniversary!
Comment from Hotel Management
10-Jul-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Aloha Melissa, Congratulation & mahalo for choosing Fairmont Orchid for your special vacation! We are honored to be a part of your fond vacation memories and are so happy to hear you were warmly welcomed by our team. We hope to see you again should your travels bring you back to Hawaii Island!
by A verified traveller
Posted 6-Jul-2019
by A verified traveller
Posted 4-Jul-2019
Really nice and spacious. Pool large and staff friendly.
Comment from Hotel Management
10-Jul-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Mahalo for sharing your kind comments! We are glad you enjoyed your stay and hope to warmly welcome you again!
by A verified traveller
Posted 2-Jul-2019
it was a beautiful place, amazing a kind people. we had an amazing time. the food was also very good. it was an amazing honey moon.
Comment from Hotel Management
3-Jul-2019 by Warmest aloha, Tara Harrington, Director of Guest , Hotel Management
Congratulations & mahalo for choosing Fairmont Orchid for your special vacation! We are glad you enjoyed your resort experience and were warmly welcomed by our staff. We hope to welcome you again should your travels bring you back to Hawaii Island!
by A verified traveller
Posted 1-Jul-2019
by A verified traveller from Dallas
Posted 30-Jun-2019
Property was beautiful !!! Great place for families. I went with my 18 son for his graduation. Not a lot of other teens there. Mostly small children. Very loud at pool to relax. I wish they had an adult area. It was a beautiful pool with everything you needed. They even had a poolside movie one night. Lots of shade and lush green lawns. Great lagoon area for snorkeling. Property was very clean. The restaurants were very good. Food was excellent.
The only problem we had there was the shower got clogged and overflowed into our bathroom. They fixed it immediately . I wish they would have offered a discount for the inconvenience. But everything else about the stay with perfect.
Comment from Hotel Management
3-Jul-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Aloha, Thank you for sharing your review with us and future guests! It is truly wonderful seeing all that you enjoyed during your stay. We are sorry to hear you experienced problems with your bathroom shower; however, we are glad to know our team immediately resolved the issue. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. Thank you for choosing to stay with us. We hope to have the chance to welcome you back when you are on island.
by A verified traveller
Posted 29-Jun-2019
I really liked the resort, it offered everything from amenities and it had a great location. I do think that the paddle boards and kayaks should be completely inclusive though.
Comment from Hotel Management
3-Jul-2019 by Tara Harrington, Director of Guest Experience, Hotel Management
Aloha, Thank you for choosing Fairmont Orchid for your Hawaii vacation. We are glad you enjoyed our tropical paradise and appreciate you taking the time to share your feedback. We hope to see you again should your travels bring you back to the island!
