Ratings based on 1,000 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Posted Apr. 29, 2020
by A verified traveller
great escape
Posted Mar. 28, 2020 on HotelsGreat beach and facilities and wonderful service. Pictures and ratings don’t sufficiently show how much better than other large hotels on the island. (We stayed at several) Staff were all great and deserve special thanks - considering the emerging covid crisis. And the hotel kept all facilities open despite low occupancy so management deserves credit as well. We will be back, in hopefully calmer times
by A verified traveller
Posted Mar. 23, 2020
by A verified traveller from Springfield, MA
Posted Mar. 23, 2020 on Orbitz
They went out of their way to insure we enjoyed our stay.
Comment from Hotel Management
Mar. 25, 2020 by Charles Head, General Manager, Hotel Management
Aloha Chris, Thank you for choosing Fairmont Orchid! It is our pleasure to have welcomed you to our resort. We are glad to know you enjoyed your stay and hope to welcome you again soon! Warmest mahalo, Charles Head, Fairmont Orchid General Manager
by A verified traveller
Posted Mar. 22, 2020 on Hotels
Excellent overall. Staff was very friendly and helpful. Pool and hot tub were beautiful and the property was amazing. The only negative is that the rooms could use a little updating. Otherwise fantastic overall.
Comment from Hotel Management
Mar. 25, 2020 by Charles Head, General Manager, Hotel Management
Aloha Michael, Thank you for sharing your review. We are delighted to have welcomed you as our guest and are happy to see all that made your stay excellent. Along with your positive comments, we also appreciate your valuable feedback regarding our guest rooms and will share your comments with our team. Should your travels bring you back to the island, we hope to welcome you to Fairmont Orchid once more! Warmest mahalo, Charles Head, Fairmont Orchid General Manager
by A verified traveller
Posted Mar. 22, 2020 on Hotels
The welcome was amazing. The front desk did an amazing job and even upgraded us from a garden view to a partial ocean view. The room was ok, the bed was squeaky and very uncomfortable. The restaurants onsite were below par - for a 5 star hotel and a brand like the Fairmont we expected a lot more. Overall we won’t be staying at the hotel again.
Comment from Hotel Management
Mar. 25, 2020 by Charles Head, General Manager, Hotel Management
Aloha Michael, Thank you for taking the time to share your experience with us and future guests. We are glad to know you were warmly welcomed upon arrival and well taken care of by our staff. As we strive to provide an exceptional experience for each guest, we regret to see your dining experiences were not exceptional and would like to assure you that your feedback has been heard and will be shared with our team. We appreciate your honest feedback and do hope to have the opportunity to better serve you in the future. Warmest mahalo, Charles Head, Fairmont Orchid General Manager
by A verified traveller from Portland OR
Posted Mar. 21, 2020
Great beach access just a few feet away, awesome pool, spa hut experience was very nice too!
Comment from Hotel Management
Mar. 25, 2020 by Charles Head, General Manager, Hotel Management
Aloha Fred, Thank you for sharing your 5 out of 5 review! We are glad you could enjoy the outdoor amenities and appreciate you sharing your positive experience at our resort. We hope to welcome you again soon! Warmest mahalo, Charles Head, Fairmont Orchid General Manager
by A verified traveller
Posted Mar. 20, 2020
by A verified traveller from Janesville, Wi
Posted Mar. 17, 2020
The property was beautiful and the perfect size. Short walk to the gorgeous pool area, great restaurants and the beach area/ocean.
Comment from Hotel Management
Mar. 17, 2020 by Charles Head, General Manager, Hotel Management
Aloha, We are delighted to have welcomed you as our guest and are glad to know you enjoyed your stay. Thank you for taking the time to share your kind comments of our resort. We hope to welcome you again soon! Warmest mahalo, Charles Head, Fairmont Orchid General Manager
by A verified traveller
World Class Oceanfront Resort
Posted Mar. 13, 2020 on HotelsFairmont Orchid is an exceptional property. My wife and I enjoyed a truly relaxing stay, taking full advantage of the Spa Without Walls (best massage ever), dining (all on-property restaurants are great), and fantastic amenities (beach and pool). We eagerly look forward to our next visit to this world-class resort.
Comment from Hotel Management
Mar. 13, 2020 by Charles Head, General Manager, Hotel Management
Aloha Adam, We are delighted you and your wife enjoyed your Fairmont Orchid experience! Thank you for taking the time to share your kind comments of our resort, and we look forward to welcoming you again! Warmest mahalo, Charles Head, Fairmont Orchid General Manager
