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Overview of Sheraton Kampala Hotel

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Guest reviews

3.8 / 5Good
151 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

Highlights

Popular LocationEmbassy of France10 min walk
Popular LocationThe Parliament of the Republic of Uganda13 min walk
Popular LocationEmbassy of Sweden13 min walk
AirportEntebbe (EBB-Entebbe Intl.)56 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Room, 1 King Bed, Garden View

    Room, 1 King Bed, Garden View

    Room amenities

    • 273 sq ft
    • Sleeps 2
    More details
  • Room, 2 Single Beds, Garden View

    Room, 2 Single Beds, Garden View

    Room amenities

    • 273 sq ft
    • Sleeps 2
    More details
  • Room, 1 King Bed, Garden View

    Room, 1 King Bed, Garden View

    Room amenities

    • 237 sq ft
    • Sleeps 2
    More details
  • Executive Room, 2 Single Beds, Garden View

    Executive Room, 2 Single Beds, Garden View

    Room amenities

    • 237 sq ft
    • Sleeps 2
    More details
  • Club Room

    Club Room

    Room amenities

    • 237 sq ft
    • Sleeps 2
    More details
  • Club Room, 2 Single Beds, Garden View

    Club Room, 2 Single Beds, Garden View

    Room amenities

    • 237 sq ft
    • Sleeps 2
    More details
  • Club Suite, 1 Bedroom, Garden View

    Club Suite, 1 Bedroom, Garden View

    Room amenities

    • 579 sq ft
    • Sleeps 2
    More details
  • Junior Suite, 1 Bedroom

    Junior Suite, 1 Bedroom

    Room amenities

    • 684 sq ft
    • Sleeps 2
    More details
  • Presidential Suite, 1 Bedroom

    Presidential Suite, 1 Bedroom

    Room amenities

    • 906 sq ft
    • Sleeps 2
    More details

About this area

Kampala

Connected to the convention centre and next to a golf course, Sheraton Kampala Hotel is in a walkable area with good shopping. Uganda National Museum and Ndere Cultural Centre are cultural highlights, and some of the area's landmarks include The Parliament of the Republic of Uganda and Gaddafi National Mosque.

Popular Location

What's nearby

  • Embassy of France - 10 min walk
  • The Parliament of the Republic of Uganda - 13 min walk
  • Embassy of Sweden - 13 min walk
  • Uganda Golf Course - 14 min walk
  • Kibuli Mosque - 11 min drive

Getting around

  • Entebbe (EBB-Entebbe Intl.) - 56 min drive

Restaurants

  • Where to eat
  • Paradise Grill – Garden-view restaurant with a bar offering barbecue. Kids' menu available.

About this property

Sheraton Kampala Hotel

Family-friendly hotel connected to the convention centre in Kampala with 5 restaurants
This smoke-free hotel features 5 restaurants, an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a coffee shop/café are on-site. All 236 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with satellite channels. Guests will also find balconies, 24-hour room service and minibars.
Sheraton Kampala Hotel offers 236 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. 32-inch Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Extended parking
Parking height restrictions apply
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Limo/town car service

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:30 AM on weekends: USD 20 per person
5 restaurants and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour fitness centre
18 holes of golf
Aerobics classes
Children's pool
Outdoor pool
Outdoor tennis court
Playground
Racquetball/squash
Sauna
Shopping
Steam room
Tennis

Family friendly

Babysitting/childcare (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Corner/local shop
Laundry facilities
Outdoor pool
Playground
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Arabic
English
Filipino
French
German
Greek
Italian
Romanian

Business services

24-hour business centre
Computer station
Meeting rooms
Conference space (11050 square feet)

Outdoors

BBQ grill(s)
Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace

Spa

Body treatments
Facials
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower/bathtub combination
Towels

Entertainment

32-inch flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Desk
Electrical adapters/chargers
Iron/ironing board
Local maps
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in between 3 PM - 5 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to get details.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 65.0 per night.
  • Free cots (infant beds)!

Payment types accepted at this property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 per person (approximately)
  • Airport shuttle fee: USD 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 65.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property. Parking height restrictions apply.
All reviews

Guest reviews

5 - Excellent
45
4 - Good
60
3 - Okay
25
2 - Mediocre
12
1 - Poor
9
4.1
Cleanliness
4.0
Service and Staff
4.3
Amenities
3.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The natural beauty of Uganda is enhanced by the graciousness of the Kampala Sheraton staff. Professional and friendly. My second time staying and definitely not my last. Thank you.

Stayed 4 nights in Mar. 2020

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

The stuff was amazing. More especially in the club lounge.

Stayed 7 nights in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort
  • Disliked: Property conditions & facilities

NIce service , personal, excellent , hotell getting old

Stayed 1 night in Dec. 2019

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort

Marginal Service for Relatively High Cost

Hotels.com listing showed “airport shuttle.” Did not say “available.” Gave impression it was a courtesy shuttle. After I arrived at the hotel, I was charged $50, an amount I later learned was one hundred to two hundred percent the “going rate.” Juice offered (and unfortunately consumed) was delicious, but made me sick within 30 minutes and for the next 24 hours. Elevator didn’t work consistently with room cards and attendant was unable to help. Staff never called back (despite assurances they would) when we called to inquire about a left behind personal item.

Stayed 1 night in Aug. 2019

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug. 2019