Kaminaljuyu Tours and Activities

Excellent staff and beautiful hotel. I would love to stay here again

Not what I was expecting.

Overall, the property is very beautiful and has a lot of potential. However, it is a bit smaller than it appears in the photos. There are several areas that could be improved, particularly communication, as it was very difficult to get in touch with someone when we needed assistance. The cleanliness and maintenance of the different areas of the villa were also average and could be improved. The pool is heated, but it was excessively hot during our stay. In addition, the chemicals in the pool stained all of our white swimsuits yellow, which was very disappointing. The parking areas are also quite far from the villa and unfortunately do not provide any shade. Overall, the property is beautiful, but there are several aspects that could be improved to make the guest experience more comfortable and enjoyable.