Jardim Santa Rosália Vacation Packages

Good Location and great breakfast

Room was clean and ready for me to check into early. Housekeeping was good but cut corners and did not refresh everything as I would have expected.

Excellent experience… the hotel was great and the staff were superb!

This hotel was located in a great/safespot. It was pretty quiet off the main road. The room was large and clean. My room was ready right on check in and after travelling for 24 hours I just wanted to nap. Unfortunately house keeping kept ringing my bell while I was napping. I tried ordering room service for dinner and after 1.5 hours I called to check on the status and the order was never put in. They put my order in and another hour later, I got it but the order was wrong. The pool on the roof has no towels and i used the phone to call the front desk for towels and they never showed up so I left without swimming. Upon checkout they said they would email me my invoice, I never received it. I put in 2 online requests for my invoice as this was a business stay and I still haven't heard from the hotel. So although it's safe, clean and large, the customer service is lacking severely.

Nice hotel with spacious rooms. Front desk and restaurant are properly staffed and people are very helpful. Hotel has lots of rooms and services them daily, while I appreciate that, it feels they are understaffed on their cleaning crew since we ran out of tissues and toilet paper more than once, shower soap container was empty on the day before we left and we had to improvise putting soap from the sink in a cup to shower. I don't believe this is a fault of the cleaning crew but rather is that they are understaffed and rushing through to cover all rooms during peak occupancy periods.