2/10 Terrible
Sohrab
Travelled with family and small children
Jul 22, 2024
Disliked: Cleanliness, staff & service
I had reservations for a suite! Checked in and went to our suite (Room 1000), dropped our luggage and went to walk around town and grab dinner. When we returned to the room, I went to take a shower and noticed that the shower faucet was leaking (stream of water flowing from the faucet) the tub was stained orange and covered with black mold! I went to speak to the front desk and was told that they had no other rooms and the only thing they could do for us is to send someone to clean the mold! A gentleman came after 15 minutes and spent about 15 minutes trying to clean the mold… he said that he did his best, but the mold seemed to have penetrated int on the tub texture. He also said he couldn’t do anything about the leak. The leak continued with a sound of running water through the night. Also the AC in the bedroom sounded like a jet engine all night long! This was by far the worst experience at a quasi good hotel and in a suite!
Sohrab
Stayed 1 night in Jul 2024