Ione Vacation Packages

Definite potential but needs some polish. There was a sign announcing new ownership so maybe things were in flux. I was in room 104 which was on the first floor and corner of building facing an intersection of two alleyways so a little noisy. You can hear everything - my first night I got up and complained because the room directly above was using a vacuum or a mechanical air pump at 11:30 pm. Moving around something heavy and walking back and forth. The rooms have no rugs (verified with my colleague who stayed in floor 3. Also my room’s toilet would run when the above toilet would flush so every so often and in middle of night I’d hear the toilet which was odd. Both nights were noisy which wouldn’t be as annoying if i wasn’t traveling for work and had early AMs. Additionally there is no coffee machine in the room nor complimentary coffee in the lobby in the AM. You can order a coffee but it’s overpriced for an automated touch screen beverage. I enjoy a cup of tea at night and bring along a couple of bags and when asked I was given a cup of hot water. I did appreciate their still/sparkling water dispenser that included flavor waters in the lobby. The location was great - a short walk to bakeries and restaurants in a quiet part of Beverly Hills. So much potential but some small amenities you’d expect at a boutique hotel in BH were lacking.

Very loud guest. I called the front desk to complain, not sure if they did anything about it because the people staying right next to my room continued to bang on the walls, play loud music, and yell. The deposit fee is exaggerated $250!? I’ve stayed in better places where the deposit is only $50 or $100. Not worth it specially for the location. I greeted a front desk staff in the morning even though I am the one who had a horrible night, she ignored me. Not staying here ever again.

Very good staff, great location. WiFi is terrible.

Everything was spectacular. This is the kindest staff I have ever encountered at a 1 Hotel with the best service (and I’ve stayed at every U.S. property. They truly cared about my fiancée and I having a wonderful celebration for our recent engagement and we will be returning for every anniversary. Bravo to the management team!!