Indian Ranch Tours and Activities

The rooms were not what we expected. Expedia described the hotel and room location to be beach view with balcony. When we got there the rooms were very small and were not beach view and had no balcony. Kids were disappointed. Furthermore, we asked for the rooms to be cleaned and we were told we will try to clean the rooms. We waited all day and the rooms were never cleaned. One more issue we had which was major my kids made some noise during our first night stay. We had a stranger knocking on our door in the evening and was very upset with a threatening voice yelling and asked us to quiet done. The kids were terrified and did not want wanted to stay in the hotel. In the morning I reported the incident to the front desk and they seem to dismiss the seriousness of the issue and lightly told me the person should have going to the front desk and not knock on our door. They did nothing to address the problem. Overall our vacation did not go as planned and we are very disappointed with our stay!