6/10 – Acceptable
Tonya
Voyage de couple
6 avr. 2026
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Upon checking in, we were told that the key card machine was broken and that the desk attendant would have to let us into our room each time we left it. That was understandable; however, we asked if there was a room on 1st floor available, so the desk attendant switched us. When we got into the room, it was not a suite as I had reserved. So, I went back to the front desk, and she apologized and said she didn't even see we had a suite when she switched us. So, we load up, and she puts us in another room on the 2nd floor. She follows us up to let us in, and the door would not open very far. She finally had to open it for us and had to use her whole body to get it open! The door was dragging (BAD) on the floor and was hard to open and close. We were visiting with our children/grandkids and noticed that the smoke detector had a plastic bag over it. Then, in the bathroom, there were some splatter marks on the wall that looked like blood??? When we checked out, we told them the room # we were in, and they said, oh, the one with the bad door! We were not told what time breakfast was, pool hours, etc when we checked in either. Very disappointed with this property! They weren't even full! Why put us in a room with a bad door! What if there was a fire? A covered smoke detector and an unsafe door do not sound comforting!
Tonya
Séjour de 1 nuit en avril 2026