Illerstrand Tours and Activities

We arrived late at night only to find out that the hot water boiler was broken and the hotel had no hot water all three nights we stayed there. They made it up by providing free buffet breakfast and they also offered a 25% discount on our stay, but to be honest we haven’t yet seen the refund

Smallest hotel room ever. But all else was good

Great stay and wonderful customer service. When we arrived they mentioned items in our room bar were complimentary. We had two bottles of water and a chocolate small wafer in the fridge. However, when refreshing the room, the cleaner gave us more bottles of water and a number of snacks, which we appreciated. A really nice gesture. Hotel bar staff was smiling and kind. We appreciated the AC, as it was quite hot in Munich. A number of places don’t have AC. Shampoo/body wash, along with conditioner bottles we (and the staff) could not open, they brought another. Overall the staff and atmosphere were wonderful. We would stay here again but we will check the amenities and function once we arrive.