Hundred Pines Vacation Packages

It was great

absolutely phenomenal experience. food and drinks were excellent, service was top notch, room was beautiful, hotel is in the perfect location. we will 100% be back

First-Class Prices, Third-Class Service The property is attractive and clearly markets and prices itself as a high-end hotel, but the service falls well short. The main problem was not simply that things went wrong, but the indifference when they did: almost no apologies, little sense of ownership, and nobody once asked how my stay was. At check-in, with only one person on reception, I waited around 15 minutes while a complicated multi-room booking was handled amid loud confusion. On departure day I was locked out of my room at 10.00 a.m., despite an 11.00 a.m. check-out. Reception could not fix the key, had to send someone with a master key, and offered no apology. At the bar, staff were often more focused on conversations than service. On two occasions, a bartender stopped making my cocktail for around 30 seconds to continue chatting, then seemed to lose track of what they were doing. Poolside service was equally indifferent. A few minutes before 7.00 p.m. I was simply told that last orders had gone, with no attempt to help. The pool area was chaotic, with children taking over loungers and using cushions to build play castles, while dirty plates, half-eaten food, glasses and wet towels were left around. Finally, the valet took my keys while I collected luggage, then disappeared; nobody knew where they were, causing another 15-minute delay. Hotel Bardo looks and charges like a luxury hotel, but the staff do not seem to understand what high-level service means.

Great hotel for kids/families. Great restaurants on site. Fun pool, perfect location.

My husband and I have stayed in two other Relais and Chateaux properties (Hotel Wailea in Maui and Chatham Inn in Cape Cod) and both were stunning in terms of hotel grounds, cleanliness, room and hotel decor and staff helpfulness and service. For each of our three stays we were celebrating special occasions and all locations personalized our birthday and anniversary occasions with champagne and a personal note. Planters Inn sent a piece of coconut cake for my 66th birthday which was delicious and much appreciated. The downfall of Planters Inn is that room #226 had stains on a couple of the chairs and on the carpet. There was someone else's hair on the bathroom floor when we arrived which is a pet peeve of mine, especially at a highly rated hotel. The bathroom itself contained a plastic tub/shower instead of a walk-in shower. The mattress on the bed was old and unsupportive which did not lend to a good night's sleep and the "night stand" was so far away from the bed I had to sit up to reach my phone or turn the light off and on. What was worst of all was getting awakened at 6:30 in the morning to the sounds of trash thunking in the dumpster outside our window. It was in very poor taste for the hotel management not to have told us about the renovation going on which would have allowed us to make an informed decision about whether to book the hotel or not. We loved the city, the people, the food and the history but we will NEVER return to this hotel.