Highland Park Vacation Packages

There was a mistake with booking, and apparently their system said I booked two double beds instead of a king, but the front desk did a great job correcting this. The room was pretty nice, but the toilet could have been cleaner and desperately needed a new seat. One foot on the lid was completely missing and the others badly worn, so it sits crooked. Needs new anchors, too. Getting in the room was like breaking and entering because the door latch needs to be adjusted. Very difficult to open in time when it unlocks and also difficult to shut. Dangerous if you leave your room because it doesn't latch on its own. Otherwise, the stay was comfortable (nice hot shower) and breakfast was great. Loved the crispy bacon!

Everything was fabulous except the woman at the front desk that checked us in. She was very short with us and told us we would receive a text message when our room was ready. That message was never sent. Instead when we went to check in with another person, she told us rooms were all ready a while ago. The gentlemen working the valet were the best! So friendly, helpful and hustled to get our car each time!

I was very unhappy with the state of the hotel. Very old, not updated, did not like the glass windows that were in the rooms. Felt like a hospital room. The ceiling was painted cinder blocks and not painted well. Bathrooms looked like out of the 80s. To top it off the hot tub was not working. Oh and the elevator was so tiny and very scary, I took the steps the rest of the time there. The staff was nice thar was the only upside.