Helmond Castle Tours and Activities

When we arrived, there was a light out in our room. It was fixed the next day but I really could have used it at night as it was the hallway light in front of the closet. The guest services person took an order for room service for the second morning as we had to leave before the breakfast opened. Instead of a blueberry muffin, I received blueberry pancakes. Instead of a small mango/yogurt parfait, I received a dish of some kind of yogurt and a dish of mangos. Needless to say, I did not eat breakfast. The best thing about the hotel was the location. We have stayed in and loved other Mandarin Orientals. This was not up to their standards.

I don’t even think this hotel is one star worthy to be honest. My boyfriend and I had an absolute nightmare experience at this place. The room was uncleaned, completely unhygienic and not sanitary as there was toenails and large amounts of dust everywhere. We left within 40 minutes and they refused to refund us for our 2 nights stay stating that ‘we used the room’ because my boyfriend took a shower as we were exh