Harwick Vacation Packages

Affordable

4th time to stay there. Last stay was very disappointing

Great location and very clean hotel. Close to lots of restaurants and quick uber ride to downtown area.

We were only in town briefly for a concert, so we didn't have the chance to enjoy all of the hotel's amenities, but the customer service alone made this a five-star experience. I had booked a room with two queen beds months in advance, but shortly before our stay I was notified that, due to hotel renovations, that room type was no longer available. Since I was traveling with a group of teenagers for a concert, having separate sleeping arrangements was important. To make matters even more stressful, I was dealing with this rebooking immediately after returning from a nightmare trip where our car had been stolen, so my stress level was already through the roof. The Guest Services team could not have handled the situation any better. They were incredibly responsive, kind, and genuinely empathetic. They worked with me to find excellent alternative accommodations that met our needs, and when we arrived, they had left a bottle of wine and fresh cookies waiting in our room. It was such a thoughtful gesture and exactly the kind of kindness that makes a lasting impression. While our stay was short, the level of care and professionalism we experienced was exceptional. Thank you to the Guest Services team (esp Katy Wolfe) for going above and beyond during a particularly stressful week. Your compassion and attention to detail did not go unnoticed.

Unfortunately, my experience was significantly impacted by the complete lack of hot water in my shower. As I am checking out today, I am not writing to request maintenance, but to address the fact that I paid for a service that was not provided. A functioning shower with hot water is a basic expectation in any hotel, and its absence rendered my stay uncomfortable and subpar. Given this, I believe it is fair to request a partial refund or appropriate compensation for the inconvenience caused. I value my time as a guest and expected a standard of comfort that was not met during my stay.