Forfaits vacances – Harve Lafitte

Efficient for the price

Nous n’avons pas pris le petit déjeuner

Personnel à l’acceuil froid comme un robot et pas sympas. Hotel vieillot même pas de tv connectée. Moquette sale

Room was clean with the exception of the hairs that were in the beds when we arrived. The TV’s did not work and had to get service for this and to fix the broken door so it would close. Also had to have them reset both beds and then the fire alarms went off multiple times anyone showered or the balcony door was open too long. When we called, they did take us seriously and attempted to correct these things but was inconvenienced with so much staff in and out. We had 5 people in the room at one time just on the first day. They compensated by allowing us to use the “nicer” pool (which I didn’t know was “signature” and required special rooms or $. All in all we were able to enjoy the time but it was not close to ideal.

I've been staying here for a while. The property, the staff, and the morale seem to be in decline. According to the people working the front desk, they are under new management. You can see this in their faces; it's not going well. $75 dollars for 1 hour of late check-out feels like a good strategy to lose customers. I'm one of the ones who will be looking at other options. This hotel is trying to be a four-star hotel, but they are located in a fancy strip mall. Sadly, this may be a slow decline, eventually leading to a takeover. Mark my words.