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Hakone Airu

Photo gallery

Featured Image
Outdoor Pool
Balcony
Balcony
Down comforters, minibar, in-room safe, soundproofing

Overview of Hakone Airu

VIP Access

Hakone Airu

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

  • Popular LocationSounji Temple4 min walk
  • Popular LocationOdawara Fishing Port8 min drive
  • Popular LocationHiryu Falls13 min drive

Choose dates to view prices

About this area

Hakone

Located in Hakone, Hakone Airu is in the city center and near a train station. The area's natural beauty can be seen at Hakone Gora Park and Lake Ashi, while Hakone Kowakien Yunessun and Mishima Sky Walk are popular area attractions. Museum of the Little Prince and Kanagawa Prefectural Museum of Natural History are also worth visiting.
Popular Location

What's nearby

  • Sounji Temple - 4 min walk
  • Odawara Fishing Port - 8 min drive
  • Hakone Kowakien Yunessun - 12 min drive
  • Hakone Open Air Museum - 12 min drive
  • Hiryu Falls - 13 min drive

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive

Restaurants

  • Private dining — 1 min walk
  • Hatsuhana Soba Honten — 5 min walk
  • Yamasoba — 8 min walk
  • Tenseien — 9 min walk
  • Sagamiya — 11 min walk

About this property

Hakone Airu

4-star Hakone ryokan in Yumoto with free valet parking
This ryokan features a restaurant, a bar/lounge, and a coffee shop/café. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, concierge services, and multilingual staff are onsite. All 15 soundproofed rooms feature free WiFi and DVD players. Guests can enjoy spring water baths, and other standard amenities include furnished balconies, refrigerators, and LCD TVs.
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free extended parking on site
  • Free uncovered valet parking on site
  • Area shuttle (surcharge) up to 1 kilometers
  • Bus station shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Designer stores
  • Hot springs
  • Spa services

Family friendly

  • DVD player
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • English
  • Japanese

Outdoors

  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature (Fahrenheit) - 104
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robe)

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free extra futon mattress
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • DVD player

Food and drink

  • Free bottled water
  • Kaiseki meal
  • Minibar
  • Refrigerator
  • Tea service at check-in/check-out

Outdoor space

  • Furnished balcony

More

  • Geta (wooden sandals)
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing
  • Tatami (woven mat floors)
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3000

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: JPY 3000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property only accepts credit cards and cash for all onsite payments
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 105 out of 147 reviews
5 - Excellent 71%
Rating 4 - Good. 31 out of 147 reviews
4 - Good 21%
Rating 3 - Okay. 5 out of 147 reviews
3 - Okay 3%
Rating 2 - Poor. 5 out of 147 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 147 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Wonderful stay in a luxurious ryokan. Staff and service was excellent.
Stayed 1 night in May 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Day
Had an amazing stay. This hotel was top notch. Spa was really nice, breakfast was really good. The area has a lot to offer as well. Plan on returning.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Loved our stay, really relaxing. The room was great and we especially loved the onsen on the balcony with the mountain views. Breakfast was delicious and very generous! The staff were always so helpful but never imposing.
Stayed 2 nights in Mar 2020