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Featured image
Outdoor pool
Balcony
Balcony
Down duvet, minibar, in-room safe, iron/ironing board

Guest reviews

4.6 out of 5 Wonderful
135 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationHakone Kowakien Yunessun12 min drive
Popular LocationHakone Open Air Museum12 min drive
Popular LocationHiryu Falls13 min drive

Choose dates to view prices

  • Deluxe Room, Non Smoking, Mountain View 4F

    4.7/5 guest room rating

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsDeluxe Room, Non Smoking, Mountain View 4F
  • Standard Room, Non Smoking, Mountain View 2F (Steak Dinner)

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsStandard Room, Non Smoking, Mountain View 2F (Steak Dinner)
  • Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner)

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsSuperior Room, Non Smoking, Mountain View 3F (Sushi Dinner)
  • Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner)

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsDeluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner)
  • Superior Room, Non Smoking, Mountain View 3F

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsSuperior Room, Non Smoking, Mountain View 3F
  • Standard Room, Non Smoking, Mountain View 2F

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsStandard Room, Non Smoking, Mountain View 2F
  • Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner)

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsStandard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner)
  • Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner)

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsDeluxe Room, Non Smoking, Mountain View 4F (Steak Dinner)
  • Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner)

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsStandard Room, Non Smoking, Mountain View 2F (Sushi Dinner)
  • Superior Room, Non Smoking, Mountain View 3F (Steak Dinner)

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsSuperior Room, Non Smoking, Mountain View 3F (Steak Dinner)
  • Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner)

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsDeluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner)
  • Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner)

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 5
    More detailsSuperior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner)

About this area

Hakone

Located in Hakone, Hakone Airu is in the city centre and near a train station. The area's natural beauty can be seen at Hakone Gora Park and Lake Ashi, while Hakone Kowakien Yunessun and Mishima Sky Walk are popular local attractions. Museum of the Little Prince and Kanagawa Prefectural Museum of Natural History are also worth visiting.
Visit our Hakone travel guide
View in a map
Popular Location

What's nearby

  • Odawara Castle - 10 min drive
  • Hakone Kowakien Yunessun - 12 min drive
  • Hakone Open Air Museum - 12 min drive
  • Hiryu Falls - 13 min drive
  • Hakone Gora Park - 23 min drive

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Kowakidani Station - 11 min drive
  • Tokyo (NRT-Narita Intl.) - 112 min drive

Restaurants

  • Private dining — 1 min walk
  • Hatsuhana Soba Honten - 5 min walk
  • Yamasoba - 8 min walk
  • Tenseien - 9 min walk
  • Sagamiya - 11 min walk

About this property

Hakone Airu

4-star Hakone ryokan in Yumoto with free valet parking
This ryokan features a restaurant, a bar/lounge and a coffee shop/café. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, concierge services and multilingual staff are on-site. All 15 rooms boast spring water baths, and offer free WiFi and furnished balconies. DVD players and fridges are standard, as are LCD TVs with digital channels.
Hakone Airu offers 15 forms of accommodation with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels.

Bathrooms include a separate bath and shower, spring water baths, bathrobes and toilets with an electronic bidet. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Services include massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking
  • Free uncovered valet parking
  • Free uncovered, extended parking
  • Local area shuttle (surcharge) up to 1 kilometers
  • Bus station shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Designer shops
  • Hot springs
  • Spa services

Family friendly

  • DVD player
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • English
  • Japanese

Outdoors

  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM to 9:00 AM
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robe)

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Down comforter
  • Free extra futon mattress
  • Climate control (heating)
  • Linens

Bathroom

  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • DVD player

Food and drink

  • Free bottled water
  • Kaiseki meal
  • Minibar
  • Fridge
  • Tea service at check-in/check-out

Outdoor space

  • Furnished balcony

More

  • Geta (wooden sandals)
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Tatami (woven mat floors)
  • Turndown service
  • Window screens

Policies

Check-in

Check-in between 3:00 PM and 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: JPY 3000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property only accepts credit cards and cash for all on-site payments
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Can I cancel my reservation for free at Hakone Airu and receive a full refund?
Yes, Hakone Airu offers free cancellation on select room rates, because flexibility matters! Please refer to Hakone Airu cancellation policy on our site for more details about any exclusions or requirements.
Is Hakone Airu pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hakone Airu?
Self-parking and valet parking are free at this property.
What time is check-in at Hakone Airu?
Check-in is from 3:00 PM to 6:30 PM. Late check-in is available during limited hours.
What time is check-out at Hakone Airu?
Checkout is at 10 AM. Late checkout is available for JPY 3000.
Where is Hakone Airu located?
Located in Yumoto, this ryokan is within 6 mi (10 km) of Odawara Castle, Hakone Open Air Museum and Hakone Kowakien Yunessun. Hakone Gora Park and Lake Ashi are also within 9 mi (15 km). Hakone Yumoto Station is 10 minutes by foot.
4.6
Wonderful
5 - Excellent
97
4 - Good
28
3 - Okay
5
2 - Poor
4
1 - Terrible
1

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Wonderful stay in a luxurious ryokan. Staff and service was excellent.
Stayed 1 night in May 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Day
Had an amazing stay. This hotel was top notch. Spa was really nice, breakfast was really good. The area has a lot to offer as well. Plan on returning.
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Loved our stay, really relaxing. The room was great and we especially loved the onsen on the balcony with the mountain views. Breakfast was delicious and very generous! The staff were always so helpful but never imposing.
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a wonderful stay. The private Onsen had a beautiful view. The staff were very attentive.
Stayed 1 night in Feb 2020

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