Title: Hakone Kowakien - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hakone Kowakien Hotel with free parking, a short walk to Hakone Kowakien Yunessun ![Public bath](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/7dd49587.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/2796f3aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hot springs](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/69904d00.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/29ba622b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/a240d6cf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near the Hakone Open Air Museum, Hakone Kowakien provides a peaceful escape with its indoor mineral hot spring. Visitors can unwind in the garden, have fun in the arcade/game room, or browse the on-site shops. The staff receives consistent praise for their helpfulness. VIP Access 9.0 Wonderful ## Popular amenities - - 24/7 front desk - Bar - Pool - Spa - Room service VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or higher - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=89408292&PinnedHotelID=89408292&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 6 of 6 rooms ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/d9e03e01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Casual Twin Room, Dinner 19:30 w/ Thermal Spring Pass, Non-Smoking (No extra bed) 9.0 Wonderful 6 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bidet Hair dryer Private bathroom Minibar Coffee/tea maker - 194 sq ft - Sleeps 2 - 2 Twin Beds ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/60562d6f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room A, Dinner 19:30 w/ Thermal Spring Pass, Non-Smoking (No extra bed) 8.4 Very good 5 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bidet Hair dryer Private bathroom Minibar Coffee/tea maker - 323 sq ft - Sleeps 4 - 2 Double Beds ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/17099e54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room B, Dinner 19:30 w/ Thermal Spring Pass, Non-Smoking (No extra bed) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bidet Hair dryer Private bathroom Minibar Coffee/tea maker - 323 sq ft - Sleeps 4 - 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/60562d6f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room A, Breakfast Plan w/ Thermal Spring Pass, Non-Smoking (No extra bed) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bidet Hair dryer Private bathroom Minibar Coffee/tea maker - 323 sq ft - Sleeps 4 - 2 Double Beds ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/17099e54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room B, Breakfast Plan w/ Thermal Spring Pass, Non-Smoking (No extra bed) 9.6 Exceptional 4 reviews ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bidet Hair dryer Private bathroom Minibar Coffee/tea maker - 323 sq ft - Sleeps 4 - 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed ![Minibar, in-room safe, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/90000000/89410000/89408300/89408292/d9e03e01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Casual Twin Room, Breakfast Plan w/ Thermal Spring Pass, Non-Smoking (No extra bed) ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Bidet Hair dryer Private bathroom Minibar Coffee/tea maker - 194 sq ft - Sleeps 2 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hotel-Kowakien.h89408292.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHakone-Hotels-Hakone-Hotel-Kowakien.h89408292.Hotel-Information) ## About the area Ninohira, a neighborhood in Hakone, is home to Hakone Kowakien. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Hakone Pirate Ship and Hakone Toy Museum are also worth visiting. Relax and indulge in the area's hot springs, or seek out an adventure with mountain climbing nearby. [Visit our Hakone travel guide](https://www.expedia.ca/Hakone.dx6128315) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.23886%2C139.04744&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JWB0bwoGQU3QbYuDGrP-a7bYQDQ=) 1297 Ninotaira Hakone-Machi,, Ashigarashimo-Gun, Hakone, Kanagawa Prefecture, 250-0407 ### What's nearby - Hakone Kowakien Yunessun - 1 min walk - 0.2 km - Hakone Open Air Museum - 12 min walk - 1.1 km - Hakone Gora Park - 15 min walk - 1.3 km - Hakone Shrine - 6 min drive - 7.0 km - Lake Ashi - 7 min drive - 7.3 km ### Getting around - Kowakidani Station - 12 min walk - Hakone Gora Station - 19 min walk - Haneda Airport (HND) - 125 min drive ### Restaurants - ‪The Hakone Open-Air Museum Café - ‬18 min walk - ‪箱根餃子センター - ‬13 min walk - ‪Gora Brewery And Grill - ‬20 min walk - ‪CAFE Ryusenkei - ‬10 min walk - ‪ベラフォレスタ - ‬12 min walk ## About this property ### Hakone Kowakien Upscale hotel near Hakone Kowakien Yunessun Close to Hakone Open Air Museum and Hakone Gora Park, Hakone Kowakien provides an indoor mineral hot spring (onsen), a terrace, and shopping on site. For some rest and relaxation, visit the 2 indoor hot springs or sauna, and indulge in a massage. The on-site restaurant, フォンテンブロー, offers breakfast, brunch, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with a garden and an arcade/game room. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool along with a lazy river, pool umbrellas, and a lifeguard on site - Free self parking - Buffet breakfast (surcharge), hot springs on site, and an electric car charging station - Access to a nearby indoor pool, express check-in, and multilingual staff - Guest reviews say great things about the helpful staff Room features All 150 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Other amenities include: - Bathrooms with showers and bidets - Coffee/tea makers, heating, and daily housekeeping ## Similar properties ![Reception](https://images.trvl-media.com/lodging/17000000/16220000/16219300/16219270/221f5fd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien TEN-YU Ninohira - Spa - Parking included - Free WiFi - Restaurant 9.6 Exceptional 1,607 reviews CA $708 CA $859 total Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=16219270&PinnedHotelID=16219270&HadPinnedHotel=true®ionId=-1&adults=2) ![Balcony view](https://images.trvl-media.com/lodging/38000000/37620000/37610800/37610710/d1496251.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Hakone Gora by IHG Gora - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 863 reviews CA $473 CA $601 total Oct 29 - Oct 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=37610710&PinnedHotelID=37610710&HadPinnedHotel=true®ionId=-1&adults=2) ![Kaiseki dinner - Breakfast and Dinner included Japanese room Twin, Annex (No bathroom) | Room amenity](https://images.trvl-media.com/lodging/11000000/10150000/10148000/10147953/63fd12da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Kowakien Mikawaya Ryokan Kowakudani - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 201 reviews CA $492 CA $544 total Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=10147953&PinnedHotelID=10147953&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/2000000/1590000/1580300/1580221/b76601e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Regency Hakone Resort and Spa Gora - Hot tub - Spa - Parking included - Free WiFi 9.4 Exceptional 971 reviews CA $512 CA $651 total Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1580221&PinnedHotelID=1580221&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/14000000/13240000/13231200/13231124/644ff97f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mizunoto Kowakudani - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 128 reviews CA $482 CA $535 total Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=13231124&PinnedHotelID=13231124&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/15000000/14910000/14905400/14905327/33996fa6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Laforet Hakone Gora Yunosumika Gora - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,000 reviews CA $272 CA $331 total Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=14905327&PinnedHotelID=14905327&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/17000000/16080000/16074100/16074097/a919de7d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Retreat Före Sengokuhara - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 384 reviews CA $352 CA $429 total Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=16074097&PinnedHotelID=16074097&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/48700/48627/128af695.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Fujiya Hotel Miyanoshita - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 687 reviews CA $304 CA $387 total Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=48627&PinnedHotelID=48627&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/18000000/17830000/17821600/17821569/5eb4ad36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakone Ashinoko Hanaori Motohakone - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,302 reviews CA $397 CA $442 total Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=17821569&PinnedHotelID=17821569&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/2000000/1060000/1050300/1050228/165f4945.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Odawara Resort & Spa Nebukawa - Pool - Hot tub - Spa - Pet-friendly 8.6 Excellent 761 reviews CA $251 CA $324 total Oct 28 - Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=1050228&PinnedHotelID=1050228&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free uncovered self parking on site - Limited onsite parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,500 to 2,500 for adults and JPY 1,500 to 2,000 for children - A bar/lounge - A restaurant - Coffee and tea in common areas ### Restaurants on site - Bar 1959 - フォンテンブロー ### Things to do - 2 indoor/outdoor hot springs - Arcade/game room - Indoor pool (guest access) - Lazy river - Outdoor pool (guest access) - Sauna - Seasonal outdoor pool - Shopping ### Family friendly - Access to nearby indoor pool - Arcade/game room - Fenced pool - Laundry facilities - Lazy river - Lifeguards on site - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Outdoors - Garden - Pool umbrellas - Terrace ### Spa - 2 indoor hot springs - 2 indoor/outdoor hot springs - 2 outdoor hot springs - Hot springs open from 5:00 AM - midnight - Hot springs water temperature - 108 ºF - Massage - Private indoor onsen (mineral springs) in communal space - Public bath open from 3:00 PM - midnight - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Separate men/women areas in public bath - Spa services ### Accessibility - Cobblestone flooring in public areas - Hardwood flooring in public areas - No elevator - Thin carpet in public areas ### More - 1 building - 6 floors - Biodegradable coffee stirrers available - Built in 2023 - Lifeguards - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower - Toothbrush and toothpaste - Towels provided ### Entertainment - 55-inch flat-screen TV ### Food and drink - Coffee/tea maker - Minibar - Room service ### More - Air conditioning (climate-controlled) - Electrical adapters - Heating (climate-controlled) - Laptop workspace - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Express check-in available ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately JPY 2500 to 2500 for adults, and JPY 1500 to 2000 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted ### We should mention This property does not have elevators The seasonal pool will be open from July 12 to August 31 Pool access available from 9:00 AM to 5:00 PM Hot springs access available from 5:00 AM to midnight Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Hakone Kowakien Hotel Hakone Hotel Kowakien Hakone Kowakien Hakone Hakone Kowakien Hotel Hakone ## Frequently asked questions ### Does Hakone Kowakien have a pool? > Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–5:00 PM. ### How much does it cost to stay at Hakone Kowakien? > As of Oct 3, 2025, prices found for a 1-night stay for 2 adults at Hakone Kowakien on Oct 30, 2025 start from CA $370.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hakone-Hotels-Hakone-Hotel-Kowakien.h89408292.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hakone Kowakien pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hakone Kowakien? > Self parking is free at this property. ### What time is check-in at Hakone Kowakien? > Check-in start time: 3:00 PM; Check-in end time: midnight. ### What time is check-out at Hakone Kowakien? > Check-out is at 10:00 AM. ### Where is Hakone Kowakien located? > Located in Ninohira, this hotel is within a 5-minute walk of Okada Museum of Art and Hakone Kowakien Yunessun. Hakone Open Air Museum and Hakone Gora Park are also within 1 mi (2 km). Kowakidani Station is 12 minutes by foot and Hakone Gora Station is 19 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hakone Kowakien Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.0 Amenities ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 121 8 - Good 32 6 - Okay 12 4 - Poor 3 2 - Terrible 6 ### 10/10 Excellent #### David Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was great. The “waterpark” was a bit odd—but in a very quirky and interesting way. ##### David Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Junchao Jul 8, 2025 Liked: Amenities, property conditions & facilities good resort ##### Junchao Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Anders Jul 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relaxing and pleasant! After a week or travelling in Japan we relaxed for three days here and got a very nice experience! ##### Anders Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Melissa Apr 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A truly wonderful, beautiful, and relaxing hotel. Food was also very good. ##### Melissa Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Dolly Apr 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great food. Really friendly , great staff ##### Dolly Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Stacey Apr 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Dinner and breakfast buffet spreads are fantastic. Property is lovely. ##### Stacey Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Shinn May 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was large and clean. Had a great public bath. Breakfast and dinner buffets were amazing. Definitely looking forward to coming back. ##### Shinn Stayed 1 night in Apr 2025 ### 8/10 Good #### david May 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The restaurant needs help - food is not great. The Onsen is very nice ##### david Stayed 2 nights in May 2025 ### 10/10 Excellent #### Saito Nov 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Enjoyed the stay at Hakone. The dinner & breakfasts were amazing. ##### Saito Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Susan Jan 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Relaxing in tranquil ambience, onsen amazing, recharged after travelling. Friendly helpful staff, and great buffet food for everyone's pallet! ##### Susan Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Jie Feb 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful scenery place. Large garden worth to explore ##### Jie Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Christopher Nov 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful location. Easy access to Open Air Museum and hikes. ##### Christopher Stayed 2 nights in Nov 2024 ### 8/10 Good #### Calvin Apr 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities very good hotel, nice garden and food ##### Calvin Stayed 1 night in Apr 2024 ### 6/10 Okay #### Kingsley Apr 18, 2025 Liked: Cleanliness Disliked: Staff & service Plan ahead - find restaurants, plan your travel, bring food/ snacks, pre book taxis as no one will help you in the hotel. ##### Kingsley Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Yiak Huat Jan 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good hotel ##### Yiak Huat Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Carlos Oct 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, facilities, great staff, wonderful hot springs. Nice dinner and breakfast buffet ##### Carlos ### 10/10 Excellent #### Li Cheung Apr 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good environment and facilities such as meals and onsen ##### Li Cheung Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Strom Apr 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I felt like once you got there you didn't need to leave for anything and the dinner and breakfast Buffett was very well done ##### Strom Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Yan Jul 14, 2024 Great and very new facility; excellent staffs there. ##### Yan Stayed 1 night in Jul 2024 ### 6/10 Okay #### Nanao Aug 12, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The entrance staff didn’t even notice i was trying to lift my heavy suit case into the trunk when i was doing it right in front of them, there were two, just standing there like sticks. In the end I had to call out, and ask them to help saying “ excuse my could you help me with my heavy suitcase ?” And the girl was like “ oh” and really had not noticed until then. That’s the moment I realized that perhaps this hotel never was the level of the quality I’d expect for all the other hotels I pay 60k yen per night. ##### Nanao Stayed 2 nights in Aug 2025 ### 2/10 Terrible #### Pritesh Sep 19, 2025 Liked: Cleanliness Disliked: Amenities Check-in is strictly at 3pm — not a minute earlier — and staff were unhelpful throughout. It honestly felt like dealing with machines, not humans. The property caters almost entirely to Japanese guests, with little effort made for others. All announcements, including check-in and dinner calls, were made only in Japanese, leaving non-Japanese speaking guests confused. The self check-in/check-out kiosks are not user-friendly, and staff showed no willingness to assist. For dinner, it wasn’t even a proper reservation system — I was told to physically go upstairs, ask for approval from someone at a desk, and then return, instead of staff handling it directly. Very inconvenient and unnecessary. Overall, the service was cold, unwelcoming, and not up to international standards. Not recommended unless service improves dramatically. ##### Pritesh Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Elise Jun 12, 2024 Liked: Amenities Amazing visit in hakone, close to everything. The staff was friendly and accommodating. ##### Elise Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Nisha May 22, 2025 Liked: Cleanliness, property conditions & facilities, room comfort The hotel was very nice but we informed them that we were vegan. They said they couldn’t do any thing for us. They were very unhelpful with the food situation. Breakfast was very poor. ##### Nisha Stayed 3 nights in May 2025 ### 10/10 Excellent #### Ian Nov 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It was great having a quiet hotel with traditional baths, but also access to the baths/pools at Yunessun across the street. ##### Ian Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### RAJA Apr 6, 2024 We had a wonderful time at the hotel hakone kwakien, thank you for the great hospitality ##### RAJA Stayed 1 night in Apr 2024 ## Expedia's Latest Trends ### Hotels > [Hoshino Resorts KAI Sengokuhara](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Sengokuhara.h33155427.Hotel-Information) > > [Hotel Indigo Hakone Gora by IHG](https://www.expedia.ca/Hakone-Hotels-Hotel-Indigo-Hakone-Gora.h37610710.Hotel-Information) > > [The Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Fujiya-Hotel.h48627.Hotel-Information) > > [Tsukino Yado Sara](https://www.expedia.ca/Hakone-Hotels-Tsukino-Yado-Sara.h35145849.Hotel-Information) > > [Hakone Airu](https://www.expedia.ca/Hakone-Hotels-Hakone-Airu.h20146974.Hotel-Information) > > [Gora Hanaougi Madoka No Mori](https://www.expedia.ca/Hakone-Hotels-GORA-HANAOUGI-MADOKA-NO-MORI.h24052056.Hotel-Information) > > [Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone](https://www.expedia.ca/Hakone-Hotels-Ajisai-Onsen-Ryokan.h54030046.Hotel-Information) > > [Susukinohara Ichinoyu](https://www.expedia.ca/Hakone-Hotels-Susukinohara-Ichinoyu.h18340226.Hotel-Information) > > [Kinnotake Tonosawa - Adult Only](https://www.expedia.ca/Hakone-Hotels-Kinnotake-Tonosawa-Adult-Only.h14773625.Hotel-Information) > > [Gora Kadan](https://www.expedia.ca/Hakone-Hotels-Gora-Kadan.h487175.Hotel-Information) > > [Hakone Ashinoko Hanaori](https://www.expedia.ca/Hakone-Hotels-HAKONE-ASHINOKO-HANAORI.h17821569.Hotel-Information) > > [Yumoto Fujiya Hotel](https://www.expedia.ca/Hakone-Hotels-Yumoto-Fujiya-Hotel.h5708962.Hotel-Information) > > [Laforet Hakone Gora Yunosumika](https://www.expedia.ca/Hakone-Hotels-Laforet-Club-Hakone-Gora-Yunosumika.h14905327.Hotel-Information) > > [Hotel Okada](https://www.expedia.ca/Hakone-Hotels-Hotel-Okada.h4565449.Hotel-Information) > > [Mizunoto](https://www.expedia.ca/Hakone-Hotels-Mizunoto.h13231124.Hotel-Information) > > [Tensui Saryo](https://www.expedia.ca/Hakone-Hotels-Tensui-Saryo.h17517724.Hotel-Information) > > [Hotel Green Plaza Hakone](https://www.expedia.ca/Hakone-Hotels-Hotel-Green-Plaza-Hakone.h5271834.Hotel-Information) > > [Senkyoro](https://www.expedia.ca/Hakone-Hotels-Senkyoro.h9623039.Hotel-Information) > > [Hakone Onsen Yuyado Yamanosyou](https://www.expedia.ca/Hakone-Hotels-Hakone-Onsen-Yuyado-Yamanosyou.h31868452.Hotel-Information) > > [Hoshino Resorts KAI Hakone](https://www.expedia.ca/Hakone-Hotels-Hoshino-Resorts-KAI-Hakone.h17903908.Hotel-Information) > > [Hakone Suimeisou](https://www.expedia.ca/Hakone-Hotels-Hakone-Suimeisou.h8661576.Hotel-Information) > > [Matsuzakaya Honten](https://www.expedia.ca/Hakone-Hotels-Matsuzakaya-Honten.h29086925.Hotel-Information) > > [Suiun](https://www.expedia.ca/Hakone-Hotels-Suiun.h35146060.Hotel-Information) > > [Mount View Hakone](https://www.expedia.ca/Hakone-Hotels-Mount-View-Hakone.h8729207.Hotel-Information) > > [Musashino Bekkan](https://www.expedia.ca/Hakone-Hotels-Musashino-Bekkan.h11755444.Hotel-Information) > > [Hakoneonsen Sanso Nakamura](https://www.expedia.ca/Hakone-Hotels-Hakoneonsen-Sanso-Nakamura.h5579180.Hotel-Information) > > [Fukuzumiro](https://www.expedia.ca/Hakone-Hotels-FUKUZUMIRO.h22199966.Hotel-Information) > > [Gora Kansuiro](https://www.expedia.ca/Hakone-Hotels-Gora-Kansuiro.h15734426.Hotel-Information) > > [Yaeikan](https://www.expedia.ca/Hakone-Hotels-Yaeikan.h15802528.Hotel-Information) > > [Gora Hanaougi](https://www.expedia.ca/Hakone-Hotels-Gora-Hanaougi.h24051762.Hotel-Information)