Grand Caverns

The accommodations were clean but on the small side. There is no daily cleaning service in the rooms but you can request clean towels. The General Store was not well stocked. The website contains inaccurate or out of date information. Mac's Kitchen restaurant and bar were a highlight. Both the food and the service were good.

Where to begin… first off, I got a text telling me to sign in remotely using text, a photo id and a selfie. Then I was told parking would be $22. Then I was told there would be no staff. Then I was told there would be a $250 deposit on my credit card. There were 3 When I get there, there was no parking and I drove around the blocks at least 6 times thinking I was missing something. There were two valet spots up front but they were full and there was no attendant. It’s a small town with very limited street parking and no public parking. Eventually someone pulled out and I was able to get a spot. I walked into the hotel and lo and behold no staff. Internet/cell was spotty so signing in was a mess and since there was no one staffing the facility it took me quite some time to get my room number and code. I only had two hours street parking so when I got to my room I tried using the landline to call their customer line… there was no phone. I sat in the lobby for 30 minutes and eventually someone attending the parking booth showed up. I asked him where this illustrious $22 parking was. He walked out of the building, walked me down the road, and pointed down a side street “you see that sign way down there with a red arrow, it’s there”. No signage, doesn’t say parking for The Doyle, nothing. The bars and “amenties” were largely unstaffed. When I used the tv, they had streaming services - all with previous guests logins and credit cards available for anyone to use. Hotels usually clea

The shade in the bathroom didn’t go all the way down. The TV didn’t work. The room was very loud because the walls are paperthin. Not very clean.