Graenalon Tours and Activities

This is a so-called self check-in hotel with no on site receptionest. The hotel did send out email few days before, but the detail about the no on site reception and you have used code to access parking garage, elevator and your room is buried inside the email attachment, I am also going to argue the attachment looking unimportant before it was opened. I reserved 3 rooms and 1 room has malfunctioned access code, I have to call then get a person on site to help. They did come and resolve the issue after about 1 hour, but I think the hotel should do more to warn travelers about its unique setting. My room is clean and functioning but it has no desk whatsoever, please add one!

Location is great. But they had bugs in the room, a lot. My kids didn’t sleep all night because of bugs. Also some spiders in the room. I don’t think they are cleaned well. We stayed 10 nights in Iceland in different hotels but only this hotel had this bug issue.

Staff were helpful--went out of their way to help me find a pair of glasses. The greenhouse theme makes the place unique with a cozy feel, and the on-site food options as well as the 24/7 store is a superb perk not to be taken for granted in Iceland! Only complaints are a couple of old stains on the bedsheets (minor), and the blackout curtains don't really block the bottom of the window well--however, the easy workaround is to just set the couch cushions up against that area. There is some background sound from the street, but nobody honks horns in Iceland, so this is just white noise, and didn't bother us at all. I would certainly stay again, particularly because of the on-site eating options (saves lots of time!) and strategic location to popular spots (both within the town and beyond).