Governor's Square Mall Tours and Activities

We have stayed here often when visiting our college kids we love the central location. This visit was NOT like previous visits. Our vehicle does not fit in their parking garage and available street parking is a walk and an inconvenience, especially with my husbands bad knee. They are under construction for a renovation process, both the gym and the pool were closed. Staff had to be asked to restock sleeves for coffee to not burn your hands with complimentary coffee every morning. We complained about a high pitch squeak coming out of our ac unit and what a bad stay we were having, keep in mind the nightly cost of our stay was not cheap and we were uncomfortable, the employee at the front desk offered extra cookies as our compensation. We are waiting to speak to upper management but we left very disappointed, this is not our regular Hilton experience.