Gers Tours and Activities

I thought the hotel was lovely and the room was beautiful and very spacious. However, when we came in, there were no luggage racks in the room. We had no place to put our two bags. So we called down and waited three hours for luggage racks asking two or three times if they would be up soon. And we thought this was really Not great service.

absolutely gorgeous hotel, the spa was amazing, we loved the location, and best of all each and every person we met there was just so gracious and helpful. The main conceirge saved our lives by fixing a train reservation I had completely fumbled - he found us a far better train, at a far better price, and helped us navigate the difficult reservation system. we would not have been able to do without him. other travelers told us they had taken the front desks help in many other ways all to excellent effect, as well. We will definitely come back some time, and tell our friends to do the same! Cindy