Germantown Vacation Packages

Our sink was stopped up and after letting them know it took nine hours to fix. It was a bit of a chaotic hotel with bags of laundry left in the hallways and lots of messes. Not a very special experience. Oh and the sink had two hot waters. No cold.

Staff was attentive and very service oriented. The property is beautiful, and it’s in a nice location.

We stayed 3 days so the kitchen and laundry facilities were very helpful. Tons of restaurants and shopping within a few miles radius. Staff were all very engaging and extremely helpful.

We chose this hotel because of its good location and proximity to The Hard Rock. First, the positives. The location was centrally located with good parking garage options very close by. I also appreciated the Kurig Coffee makers and the shower was amazing. The small welcome gift of a cookie or chips was a nice touch. Now for the not so good. The cleanliness of the room and some parts of the hotel, were not to my level of clean. On the first night there, we had an issue with our sink being clogged, with hair that was not ours. We called the front desk and instead of sending someone to our room, they had us unclog the drain on our own. On the second day there, we put a sign on our door to request that our room be made up: it was not. The next day, I called the front desk to get our room cleaned. We stayed out all day and had the please clean our room sign on our door. When we got back at 3:30 our room had still not been cleaned. I had to go to the front desk who then texted the housekeepers my request. The front desk told us that many of the housekeepers didn't show up to work, because of a cut in pay. When I spoke with the manager about this, he vehemently denied that this was accurate and made a lot of excuses as to why our room was not cleaned, including that the cleaning staff was confused by the signs on the door knobs because of a language barrier. I now have a bad taste in my mouth for this hotel brand and wish I had chosen a different hotel to stay at.

Just choose another place to stay this is not it.point blank.every cloth seat was dirty .room sink leaking. Elevator broke the one that did work was super slow for the parking TV in the main bedroom kept going on and off... The good. Staff and maintenance was very helpful and me and my son enjoyed the breakfast in the morning.