Gerlach Vacation Packages

It was nice and clean and quiet

Loved that they were able to make accommodations and put our two rooms together! Close to all the shops, and excellent service! Would visit again!

Very good location! Stuffs very friendly and kindly. They has self mark coffee and tea in common area which is very nice!

Solid 4 stars for this hotel. As others mentioned, it's an updated Embassy Suites so the rooms were spacious for our family of 4. We were a little concerned about noise since all rooms face the atrium but noise was never an issue (plus we had our white noise machines). Valet at times was a little slow but self-parking is not an option so you will need to plan accordingly. The kids had fun in the indoor pool but like another review stated, it was highly chlorinated but no issue otherwise. One area of concern which I mentioned to Tiffany (supervisor) was that our beds were made in a "non-standard" way. Instead of the fitted sheet, then flat sheet and duvet on top of the bed, the flat sheet was ON TOP of the duvet. My husband talked to the front desk on our first night and the person at the front had "no idea" about how beds were made and they offered to bring us additional flat sheets. They explained that they have large washing machines (which I don't doubt), but what we doubt is the fact that the duvets are washed after every single guest. Tiffany understood our concern and said she would bring it to the attention of the housekeeping staff. Overall, good stay, cute theming & decor, location is great and we'll likely be back.

This is a beautiful property and well taken care of. The staff is friendly and accommodating. A couple of issues: 1. Check-in was guaranteed at 4:00 p.m. local time, but our room wasn’t ready until 6:00 p.m. we were told we would get an email or text when it was ready, but got nothing and had to keep checking in. 2. We were there for a whole week and the room wasn’t cleaned once! They came in and made the bed, but didn’t even bother changing the sheets or the towels. 3. We were completely shocked at checkout that we were charged nearly $300 in resort fees that we weren’t told about.