Gavle Concerthall Tours and Activities

Room too small for two people. Two dangerous steps down into the room immediately at entrance. Carpet stained. Mirrors dirty. Poor housekeeping. Mould on signage in bathroom. Despite asking for room change offered an identical size room on the next floor. Staff member in bar extremely rude. Definitely not 5 star Hotel more akin to a poor 3 star.

We had a late checkin and the hotel told us to inform the late arrival for key collection procedures as no one will be at the front desk. We informed them of late arrival. After 4 phone calls and 3 mail, no procedure for late arrival. Each time we called they said they will provide the instruction in the next few hours. No reply to the mail. They just spoiled our day of check in keeping us in very uncertain state.

Lovely property in a great location. It was a very busy weekend and I had a single room at a very high price. The bathroom was just redone and spacious. The room itself was so tiny - not great value for money but I suspect at normal prices it’s better. You really have to be in bed if you’re in the room. Helpful friendly staff and good amenities (very nice towels and linens.