Like all reviews, there are good and bad points to the story, so I'll try to cover both. First, the owner or manager was very responsive to text. Although our problem wasn't solved, she did try. The problem was related to the TV so it really wasn't a big deal to us. We could not figuure out how to get live TV/cable channels. The upstairs TV could get Netflix and Hulu. The downstairs wouldn't get anything at first. My husband set up the wifi connection and we had to use our personal Amazon login to watch anything. Not really a big deal since we watched mostly at night, but it's information you should know.
The location has a Gatlinburg address, but time-wise, it was really in the middle of Gatlinburg & Pigeon Forge so that was a plus.
The house has an unique design that I've never seen before. (2 bed/baths on the bottom when walk in the door & kitchen/living room upstairs) I think it would be best suited to young familys with no children or children that are young but old enough to respect stairs. The stairs were a con for me because I have a defective foot, but if you don't have a problem with stairs it should be fine for you.
The only other serious bad point is the shower in one of the bedrooms. I think it would have been better to skip the garden tub and make the shower bigger. There is barely room to stand. It would be interesting to me to take a poll and see who actually uses garden tubs on vacation. Especially when there is a hot tub outside, I think it would be a waste of money. But that's just my opinion. I ended up sharing the shower in the other bedroom with our daughters. A larger mirror & sink with a counter top would have been better in the bathroom, but we made do with it.
The cabin was well stocked with supplies: dishwasher cubes, soap, laundry soap, and even shampoo/condition & body wash in the shower dispensers. They won't be your favorite brands, but we used some of them anyway.
Two things on the kitchens. For the life of me, I could not find any potholders and had to use the dishtowels when we used the oven. I did not like the coffeemaker. The basket for the grounds was very difficult to remove and put back on, and I think the burner isn't hot enough. I always had to heat mine in the microvave after pouring it in the cup.
Generally, the cabin was neat and organized but it was due for a good spring cleaning. Mostly dust on the walls & steps to the hot tub.