Gardere Vacation Packages

The room was missing a few things. did not have shower gel... called downstairs and it too a while to get it. Not enough towels. The water pressure was very low and the shower looked as though it had not been cleaned in a while. Didnt realize we would be in a handicap room however there was not chair or anything to sit your suitcase on etc. If I had guest they would not be able to sit anywhere but on the bed. The beds were extremely squeaky. the overall hotel was better than I had anticipated and the staff as very nice and helpful but I dont thikn each room is getting serviced the way they should nor are they being checked on if they are sitting for a while. Really need to make sure rooms are clean and sanitized well.

PLEASE DO NOT STAY AT THIS HOTEL. I HONESTLY DO NOT UNDERSTAND WHY THIS HOTEL HAS SO MANY STARS ON THE APP BECAUSE MY EXPERIENCE WAS VERY DISAPPOINTING. FIRST, THE HOTEL PHONE DID NOT WORK WHEN I TRIED TO CALL. WHEN I ARRIVED, THE INSIDE LOOKED VERY DIFFERENT FROM WHAT I EXPECTED. THE ENVIRONMENT MADE ME FEEL UNCOMFORTABLE AND UNSAFE. THE OVERALL AESTHETIC WAS DARK, RUN-DOWN, AND GAVE ME A SCARY, HAUNTED FEELING. THE FRONT DESK EMPLOYEE WAS VERY RUDE AND SEEMED ANNOYED EVERY TIME I ASKED A QUESTION. HE WOULD SIGH OR TAKE A DEEP BREATH AS IF I WAS BOTHERING HIM. I BOOKED TWO ROOMS THROUGH A BOOKING SITE, BUT I RECEIVED CONFUSING INFORMATION ABOUT THE BEDS. FIRST, I WAS TOLD ONLY ONE BED WAS AVAILABLE, THEN I WAS TOLD SOMETHING DIFFERENT. THE INFORMATION KEPT CHANGING, WHICH MADE CHECK-IN STRESSFUL. ONCE WE GOT THE ROOMS, THE PROBLEMS CONTINUED. MY SHOWER DID NOT WORK, THE BLOW DRYER DID NOT WORK, AND THERE WAS A NOTICEABLE STAIN ON MY SHEETS. THE ROOM ALSO HAD A STRANGE, UNPLEASANT SMELL. THESE ARE BASIC THINGS THAT SHOULD HAVE BEEN CHECKED BEFORE GUESTS WERE GIVEN THE ROOMS. I DO NOT WANT TO JUDGE ANYONE WHO WAS THERE, BUT I PERSONALLY DID NOT FEEL COMFORTABLE, ESPECIALLY AS SOMEONE WHO IS NOT FAMILIAR WITH THE AREA. I REQUESTED A REFUND FOR THE SECOND NIGHT AND WAS TOLD I WOULD RECEIVE $65 FOR BOTH ROOMS. HOWEVER, WHEN I CHECKED THIS MORNING, I SAW THAT I WAS ONLY REFUNDED FOR ONE ROOM. I WILL BE GOING BACK TODAY TO SPEAK WITH THEM AND REQUEST THE REMAINING REFUND!😡

The property is very clean and well-maintained. The staff was extremely courteous and we very much enjoyed the stay. Last, we had a lovely view of the Mississippi.