Frenchman's Cove Vacation Packages

Terrible pool service! My daughter and son were already cold, but the staff member on duty refused to give us a towel simply because we had left our wristbands behind. I understand that wristbands may be required, but what was frustrating and unfair was seeing the same staff member give towels to other guests who asked before us without checking or requiring their wristbands. If this is a policy, it should be applied consistently to everyone. My children were cold, and we were only asking for a towel. Very disappointing customer service! And by the way one of my children, my son is only 2 years old, he doesn’t even need a wrist band.