Franklin Public Library Tours and Activities

Good time

The group that owns Vitality Hotel brags that they offer hospitality with technology. What they don’t tell you is that tech means minimal staff. The self service check in process is a nightmare if you book through a 3rd party like Hotels.com bc they send your check-in code to an Expedia email address. Often the one “concierge” on duty is gone leaving only a security guard. Clearly their high tech model lowers overhead considerably. The newly remodeled bathrooms are nice and contemporary. The cement floors in the rooms are odd but OK. The price is good and the added $15 a day deal they have w the attached parking garage is fair. The location can’t be beat, but don’t expect to nap in the afternoon or early evening if there is a concert at the Leavitt Pavilion. I like the daily two free bottles of water and the in room coffee is good. The microwave in the lobby is available for guests. Only the top four floors are open as they complete renovations. They still have the tattered outdated carpet on the Mezzanine level from when it was the Raddison or even Crowne Plaza. Their were leaking pipes from the ceiling on the Mezzanine at the entrance to the skyway. I will stay here again and look forward to the rooftop bar and restaurant to open. It is my desired expectation that they improve the check-in process. Ice machines do not work in every level.