Felix Neck Wildlife Sanctuary Tours and Activities

My stay was wonderful. The well-maintained and beautiful hotel had the best staff I’ve ever experienced!

The room itself was ideal, well situated near the ferry/bus terminals, supermarket around the corner and cheaper than many other hotels. However, getting into the room was an ordeal. Firstly I was given a key, I couldn't figure out how to get to the room and had to go back to reception twice, one way to access the room had a key pad and neither code I was given would open the door, the other way had a key pad but the door was open which wasn't obvious until the 2nd time I went back to reception. On then trying the door to the room I was given, the key wouldn't fit. Someone then opened the door and it was obvious that the key wasn't for that room despite it having that number on the fob and someone had already been given that room which was a bit embarassing for both of us! On a 3rd trip to reception I was given another room key, however, then had difficulty actually getting into the room, locking and unlocking the door was difficult and worryingly I wasn't sure whether the door was locked overnight so put a chair against the door. The doors also had number keypads which added to the confusion but I was too embarrassed to go back to reception for a 4th time because I couldn't figure out how to open a door! Please upgrade your locks and the hotel would be perfect!

Beautiful Hotel and Venue with impeccable amenities. Beautiful water views and outstanding and friendly Staff. Disappointed we were not able to stay longer. Will definitely plan another trip in the near future!