Fassfern Vacation Packages

When I arrived to check in, despite having prepaid for my reservation, I was informed that the room category I had booked was unavailable. Instead, I was assigned to a lower-category room, which was clearly inferior and presumably less expensive than the one I had reserved and paid for. Although the hotel moved me to the correct room on the second night, I experienced a significant inconvenience during the first night of my stay. As compensation, I was offered two complimentary breakfasts. While I appreciate the gesture, I do not believe it adequately compensates for the fact that the hotel was unable to provide the room category that had been confirmed and prepaid. I therefore believe that some form of reimbursement or additional compensation would be appropriate.

The Ambassador Hotel is beautiful and the staff was extremely friendly and professional! The hotel is in a lovely locations, the rooms are all unique and have lovely views, comfortable beds, and luxury bedding. The restaurant is top notch!!!

The apartment was very nice, clean, roomy and in a great location. The only staff we ever saw was a sweet housekeeper who stopped by on the first morning we were there. She asked if we needed anything and the only ? I had was about the lack of any hot water at all in the full bath. She offered to let management know and that night, whether by something they did or because we happened to find the right switch to push, the shower was great! The following night, after a 12 hour excursion, we returned to the apartment cold and tired with thoughts of another hot shower only to again have only frigid water. Brrrr! Other than 2 nights of freezing showers and a lot of guessing on which switches operate which lights and outlets, the apartment was great! We would def stay here again if the water problem was addressed.

The perfect stop for the night on our way further into the Highlands. The Loch views were magical to wake up to. The staff was kind and attentive.

Staff was great. Had some issues at check in but all were resolved immediately.