Fassfern Vacation Packages

It was a challenge to get in contact with the host to get checkin instructions. We had to place an international call as they claim they could not communicate via Hotels.com. Everyone else I dealt with could. Parking was ok once we got into the unit and got the parking permit. Great location as restaurants shopping and sight seeing were all walkable.

We stay at the Cluanie Inn quite often as it is a handy stop off before taking the ferry to the Western Isles. It is always excellent. Really friendly and helpful staff, a good menu, especially the Indian food and the rooms are beautifully maintained and a good size, which is great if you have a big Labrador. Midge the Labrador loves the Cluanie Inn. We have stayed at all of the Black Sheep hotels, and I can't speak highly enough of them.

The property is well-maintained. The staff were very helpful. We enjoyed authentic Northern Indian cuisine. There are multiple walking paths close by. I wish we had more time to explore.

Overall, the property itself is lovely and offers good amenities, but several aspects of our stay fell short, especially considering the price point. Cleanliness was a noticeable issue upon arrival: the floors had clearly not been properly hoovered or mopped and were quite dusty, and we found dirty dishes put away in the cupboards. The sleeping arrangements were also disappointing. The sofa bed in our flat was broken and unusable. Furthermore, it wasn't made clear beforehand that guests must request to use the sofa bed in advance, so no bedding was provided for it. A word of advice to future guests: bring extra towels and bedding just in case, as any additional linens come with an extra charge. Customer service felt rather hands-off. Staff simply pointed us toward the information binder in the flat rather than offering direct, helpful assistance for some of the key details, such as where to drop of garbage on the day of departure. Given the rates charged, the overall value for money wasn't quite there. With better attention to housekeeping, functional furniture, and more proactive guest communication, it could be a great stay, but it certainly could do with improvement.