Elmwood Park Zoo Tours and Activities

I regret staying here and will be sure to never stay at a Four Points or Sheraton hotel again. Before we even got to the hotel, we had issues. We chose this specific hotel because of it's proximity to the airport and the shuttle service. We called the hotel several times with no answer and we waited for over 30 minutes for the shuttle to pick us up. When we checked in, we were told that there was free complimentary breakfast and yet each day of our stay, we were told we would have to pay to eat breakfast. We were also not told that housekeeping services needed to be requested if we wanted our room turned over. When my husband asked for housekeeping services, the person at the front desk was extremely rude and said we needed to give 24 hour notice but that someone would be by with towels. When we got back to our room, the trash had been taken out but the toilet bowl was full of hair. The room itself was pretty gross. It didn't look deep cleaned and it was so humid in there that there's no way there isn't mold. It was a bad experience overall.

Little trouble getting in but host was responsive despite the late hour. I would have appreciated a more accurate description of the parking situation. Not only is there no parking on site, there is no parking anywhere close. The place is nice and roomy.