Forfaits vacances – Ellett - Jennelle

My stay started on a positive note. Upon entering the property, the staff was pleasant, welcoming and well prepared for the busy college family weekend. The room smelled fresh and clean, the temperature was set perfectly, which made for a comfortable first impression. The shower was well stocked with amenities, though the water pressure was weaker than expected. I also reached out to the hotel’s AI assistant for printing services and was directed to a business center. However, when I checked with the front desk, the area designated as the “Business Center” did not actually have any equipment installed. The front desk staff did try to assist, but in the end I had to complete the printing arrangements on my own. Overall, the hotel offered a clean and comfortable stay with friendly staff, but the inaccurate information about business services, the basic breakfast and the weak shower pressure were disappointments.

Second time staying here. Location is great...close to hospital, restaurants, shopping. The MCM vibe is fantastic and the hotel has been completely renovated for the decor...well done. Clean, well appointed and we especially love that you can pull right up to your room. That's something that's missing from modern day hotels...convenience. Pool looked inviting and office is cute with some shirts and merchandise to purchase. There's also a small lounge area and they have coffee available in mornings. Overall, this is one of our favorite stays in the area and we will return.

The location to the downtown shops and restaurants was wonderful. Parking was easy in offsite garage. Overall, the hotel was just okay. Not luxurious as stated in their description. The folks at reception were not very friendly. I expressed disappointment when they told me I wouldn’t get points for the stay (on their rewards site) because I booked through a third party. Makes no sense. On checkout, I asked again and the young lady told me I would get premium benefits from Expedia, such as an upgrade! This was not told to me at check-in! The hotel is unique, having been a bank. Although the lobby area isn’t large, it was fine for our group of 7 to meet and talk. However, the sofas were very worn and not clean; dirt and debris on the inside between cushion and sofa. The woman bartending was very friendly. Our room was large enough for two comfortable chairs and a small table but it only had one small chair. No other place to sit except the bed, which I don’t like to do in street clothes. There was only one luggage rack; I put my suitcase on the small “footstool” chair for the desk. Luxurious would have comfortable chairs (for two people) and plenty of space for open luggage. The bathroom was very nice; updated with two sinks. This morning we ate at the hotel and the young man was doing his best to take orders, cook and take payment. Food tho was mediocre. Bottomline, we would not stay there again. Too expensive and in need of attention to call it luxurious.