El Palmar National Park Tours and Activities

Rooms were renovated so that was excellent. The common areas were outdated stale and old. Service was really slow. Waiting 1 day for toilet paper and clean towels. Elevators were out of service and the remaining elevators were completely occupied until 3 am each night. Several guests had to take the stairs with luggage coolers and personals down the emergency exit stairs Food court restaurants were short staffed.

Unless you want to spend a lot of money to stay in one of the higher class rooms, I would not recommend staying here. Our room was a lot smaller than it looked online, as was the pool, the shower was leaking the entire time, and the staff customer service was very poor. Anytime we asked the staff a question they acted like we were the most annoying/ inconvenient part of their day. And these were simple questions like how much something was when there wasn’t a price tag on it. There was a refrigerator that worked in our room, but you better hope you don’t need to warm anything up because there is not microwave and you have to pay $35 to rent one. This is a bit ridiculous when you can literally buy a microwave for only $50 at Walmart. All in all, our experience at the hotel was not the best and was overpriced for the quality of our room.