El Caracolero Vacation Packages

Our bedroom was beautiful, spacious and clean, we paid a lot extra for a sea view and we had a large balcony, although the sea was only visible if you stood up! I emailed the property in advance of our arrival to ask if the room had bath robe and slippers, I was told that our room did have them so did not pack my own! On arrival I was informed that our room category did not include gown and slippers but as a gesture of goodwill they would provide a gown but no slippers!! When our elderly friends arrived at 18.30 the reception was unattended so they had to wait to check in for over 20 minutes following a long hot flight from UK. There is now a small bar on level 5/6 although it lacks atmosphere is a useful addition to the apartments. Our overall stay was extremely comfortable and I’m sure we will return.

The hotels definitely lives up to its pictures, walking around the grounds is breathtaking and the layout of reception inviting. Unfortunately the beautiful hotel missed some ambience. Lacking in music. Breakfast we decided to sample did not disappoint our taste buds, an amazing continental buffet style, with an additional option of ordering an array of eggs pancakes etc.. This was of great quality and alot of choice. The downsides to our stay was staff, a couple tainted the rest of the bunch. At night there was a friendly helpful bar person. But during the day not a smile to be seen and a word hardly spoken. Unfortunately we didn't sample the lunch and dinner menu as the rude staff once seated put us off partaking after giving them a second chance and still the same treatment we decided to venture out. Thankfully Elche didn't disappoint!

Worst experience ever - the room smells mouldy and me and my wife felt suffocated just from staying there for 1 hr. We tried everything, opened windows and vented for a long time but the smell keeps coming back. Note that this was the «deluxe» room! I immediately booked a new hotel and moved for fear of our health. As the contact guy(Carlos) said he didn’t have other rooms available and couldn’t come over to help us. I have saved the entire conversation. We filed for refund later, they lied that we had smoked in the room and broken rules :( So just stay away from them, if you want a peaceful vacation. They are not even that cheap. We booked here because we thought they were central, but you get much better quality hotels just 10mins walk. I wish I had investigated that before :(