Title: Hotel Roma - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=44475808&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Roma Travelers recharge with fresh mountain air on the rooftop terrace or maintain their fitness routines at the well-equipped hotel gym in the heart of the city ## Photo gallery for Hotel Roma ![Superior Room | Terrace/patio - Hotel Roma (Durango)](https://images.trvl-media.com/lodging/45000000/44480000/44475900/44475808/dc3b2d92.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Double Room - Hotel Roma (Durango)](https://images.trvl-media.com/lodging/45000000/44480000/44475900/44475808/7214cf80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Roma (Durango)](https://images.trvl-media.com/lodging/45000000/44480000/44475900/44475808/ed1adf7f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch Smart TV with cable channels, TV - Hotel Roma (Durango)](https://images.trvl-media.com/lodging/45000000/44480000/44475900/44475808/2efbf066.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Roma (Durango)](https://images.trvl-media.com/lodging/45000000/44480000/44475900/44475808/b138a25d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Roma sits in the city center, offering both comfort and convenience. Guests can enjoy quiet moments on the rooftop terrace, work out at the fitness center, or use the practical laundry facilities during their stay. ## Reviews 7.8 Good ## Popular amenities - Free WiFi - Air conditioning - Gym - Laundry - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 2 of 2 rooms ### View all photos for Superior Double Room ![Superior Double Room](https://images.trvl-media.com/lodging/45000000/44480000/44475900/44475808/7214cf80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.6 Excellent 10 reviews ### Highlights Air conditioning Smart TV Ceiling fan Blackout drapes/curtains Private bathroom Desk Wardrobe or closet Daily housekeeping - Sleeps 4 - 2 Queen Beds ### View all photos for Superior Room ![Superior Room](https://images.trvl-media.com/lodging/45000000/44480000/44475900/44475808/429dc3dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 9.4 Exceptional 3 reviews ### Highlights Air conditioning Smart TV Blackout drapes/curtains Separate bedroom Ceiling fan Private bathroom Desk Wardrobe or closet - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2250000/2246600/2246564/9987d9e0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Express Durango Durango - Breakfast included - Parking included - Free WiFi - Restaurant 8.6 Excellent 905 reviews CA $121 CA $144 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Durango-Hotels-Fiesta-Inn-Durango.h2246564.Hotel-Information?chkin=2026-3-10&chkout=2026-3-11&rm1=a2®ionId=1003&destination=Durango&destType=MARKET&latLong=23.911272,-104.919811&searchId=b5372858-6d90-4150-be07-5fadcec07af6&top_cur=CAD) Ad ![Business centre](https://images.trvl-media.com/lodging/16000000/15090000/15089700/15089699/46804d8f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn by Hilton Durango Durango - Breakfast included - Pet friendly - Parking included - Free WiFi 9.4 Exceptional 1,002 reviews CA $148 CA $178 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Durango-Hotels-Hampton-Inn-By-Hilton-Durango.h15089699.Hotel-Information?chkin=2026-3-21&chkout=2026-3-22&rm1=a2®ionId=1003&destination=Durango&destType=MARKET&latLong=23.911272,-104.919811&searchId=b5372858-6d90-4150-be07-5fadcec07af6&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/14000000/13500000/13498600/13498592/045e0bb1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Durango Durango - Breakfast included - Parking included - Free WiFi - Air conditioning 8.8 Excellent 1,003 reviews CA $93 CA $110 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Durango-Hotels-One-Durango.h13498592.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=1003&destination=Durango&destType=MARKET&latLong=23.911272,-104.919811&searchId=b5372858-6d90-4150-be07-5fadcec07af6&top_cur=CAD) Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1230000/1228400/1228372/b3d037b5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma Durango Plaza Vizcaya Durango - Breakfast included - Pet friendly - Parking included - Free WiFi 8.8 Excellent 864 reviews CA $105 CA $126 total includes taxes & fees Mar 2 - Mar 3 [](https://www.expedia.ca/Durango-Hotels-Gamma-Durango-Plaza-Vizcaya.h1228372.Hotel-Information?chkin=2026-3-2&chkout=2026-3-3&rm1=a2®ionId=1003&destination=Durango&destType=MARKET&latLong=23.911272,-104.919811&searchId=b5372858-6d90-4150-be07-5fadcec07af6&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDurango-Hotels-Hotel-Roma.h44475808.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDurango-Hotels-Hotel-Roma.h44475808.Hotel-Information) ## About the area Located in Durango, Hotel Roma is in the city center. Mining Tunnel Museum and Ricardo Castro Theater are local landmarks, and some of the area's attractions include Bicentennial Center of Culture and Conventions and Bebeleche Museum. Sculpture Garden UNAM and Durango National Fair are also worth visiting. [Visit our Durango travel guide](https://www.expedia.ca/Durango.dx1003) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C24.02423%2C-104.67104&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TurQ9QC0eRKOTSdPGL2QLEFxroY=) 705 Av 20 de Noviembre Zona Centro, Durango, DGO, 34000 ### What's nearby - ![Catedral de Durango](https://images.trvl-media.com/place/6277007/623d4ae0-d0b3-47f4-9f91-97aecfaf5d5d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Durango Cathedral 1 min walk \- 0.0 km - ![monumento representando a la libertad](https://images.trvl-media.com/place/6347150/5be31d5c-ee37-43f3-a52c-41d8028fb9d4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calle Constitucion 1 min walk \- 0.0 km - Plaza de Armas 1 min walk \- 0.0 km - Ricardo Castro Theater 2 min walk \- 0.2 km - Conde del Valle de Suchil Palace 3 min walk \- 0.3 km ### Getting around - Durango, Durango (DGO-Guadalupe Victoria Durango Intl.) 25 min drive ### Restaurants - Buffalucas 3 min walk - McDonald's 3 min walk - TEKITI Café Boutique 3 min walk - Café Punta del Cielo 1 min walk - Café Central Palacio de Zambrano 2 min walk ## About this property ### Hotel Roma Hotel in the city center A terrace, laundry facilities, and a gym are just a few of the amenities provided at Hotel Roma. Stay connected with free WiFi in public areas. Other perks at this hotel include: - A 24-hour front desk, free newspapers, and an elevator - Smoke-free premises, tour/ticket assistance, and luggage storage - A front-desk safe and a banquet hall Room features All guestrooms at Hotel Roma offer comforts such as air conditioning. Other conveniences in all rooms include: - Heating and ceiling fans - Bathrooms with showers and free toiletries - 32-inch Smart TVs with premium channels - Daily housekeeping, electrical adapters/chargers, and desks ## Similar properties ![Interior](https://images.trvl-media.com/lodging/20000000/19670000/19660800/19660777/8582e1d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Principado Durango Durango - Breakfast included - Parking included - Free WiFi - Restaurant 8.6 Excellent 474 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=19660777&PinnedHotelID=19660777&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch TV with cable channels](https://images.trvl-media.com/lodging/83000000/82890000/82882600/82882513/8ba2a5ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada San Agustin Durango - Pet friendly - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 222 reviews CA $59 CA $77 total includes taxes & fees Mar 1 - 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Breakfast included - Parking included - Free WiFi - Air conditioning 8.8 Excellent 1,003 reviews CA $93 CA $110 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=13498592&PinnedHotelID=13498592&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/16000000/15090000/15083800/15083782/847eb1c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Misión Express Durango Durango - Breakfast included - Pet friendly - Parking included - Free WiFi 9.2 Wonderful 946 reviews CA $95 CA $116 total includes taxes & fees Mar 6 - Mar 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=15083782&PinnedHotelID=15083782&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1700000/1691400/1691327/916b0b51.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Gobernador Durango - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,001 reviews CA $178 CA $213 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=1691327&PinnedHotelID=1691327&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/6000000/5570000/5567100/5567081/w4000h2662x0y0-6d57cb43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Durango Durango - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 969 reviews CA $95 CA $114 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=5567081&PinnedHotelID=5567081&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/8000000/7220000/7217100/7217058/457e5e55.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rincón Real Suites Durango - Pool - Breakfast included - Parking included - Free WiFi 7.2 Good 335 reviews CA $80 CA $97 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=7217058&PinnedHotelID=7217058&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/16000000/15240000/15237600/15237519/81b46dfb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hostal De La Monja Durango - Breakfast included - Pet friendly - Parking included - Free WiFi 9.4 Exceptional 199 reviews CA $128 CA $152 total includes taxes & fees Mar 2 - Mar 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=15237519&PinnedHotelID=15237519&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=44475808&PinnedHotelID=44475808&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=44475808,19660777,82882513,1228372,91794810) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking from 8:00 PM to 8:00 AM - Street parking available ### Things to do - Gym ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Handrails in stairways - Well-lit path to entrance ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with premium cable channels ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Electrical adapters - Free local calls - Heating (climate-controlled) - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Hotel Roma Hotel Hotel Roma Durango Hotel Roma Hotel Durango ## Frequently asked questions ### Is Hotel Roma pet-friendly? ### How much does it cost to stay at Hotel Roma? ### How much is parking? ### What time is check-in at Hotel Roma? ### What time is check-out at Hotel Roma? ### Where is Hotel Roma located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Roma Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 70 8 - Good 53 6 - Okay 29 4 - Poor 13 2 - Terrible 11 ## Reviews ### 10/10 Excellent #### Michelle Jul 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Historic hotel. Beautiful with lots of charm and character. Terraces to view the beautiful downtown area. Elevator with an operator. I’m talking charm. If you like historic places this is the place to stay to enjoy the beauty of downtown Durango. ##### Michelle Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Rey Oct 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice staff. Close to everything. Old fashion hotel. ##### Rey Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Carlos Jul 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great customer service!!! ##### Carlos Stayed 1 night in Jul 2024 ### 4/10 Poor #### Hilda Aug 8, 2023 Liked: Staff & service Disliked: Amenities, property conditions & facilities Property is very convinient to attractions and all dining, however its an older property and has no amenities, no dinning inside hotel, no pool, really nothing other than a bed to sleep. I was disappointed as the pictures state other wise. Very friendly and helpful staff. ##### Hilda Stayed 1 night in Aug 2023 ### 10/10 Excellent #### michael Nov 29, 2025 Liked: Cleanliness, amenities, property conditions & facilities I was given the corner room on the top floor directly above the Pancho Villa Suite. They even let me have a look at the room. My room had two balconies with French doors overlooking the historic centre of Durango. Many famous people have stayed here including John Wayne when he made his movies here. The staff was fabulous and the hotel is like a museum. Fabulous ![Lobby](https://a.travel-assets.com/ugc/hotel-reviews/1ce9a15d-02cc-4cfe-84a7-700615d86e65-1764387039302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Outside of hotel ](https://a.travel-assets.com/ugc/hotel-reviews/ad2915d7-a602-4c67-9a32-495783c78840-1764387036989.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### michael Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Gulisa Sep 17, 2025 Liked: Cleanliness, staff & service Very nice place staff very pleasant ##### Gulisa Stayed 1 night in Sep 2025 ### 4/10 Poor #### Jose Alonso Dec 13, 2025 Liked: Cleanliness, staff & service, amenities Good hotel but furniture needs upgrades ##### Jose Alonso Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Hector Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was ##### Hector Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ernesto Aug 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Ernesto Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Adriana Jun 28, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Great location very friendly and helpful ##### Adriana Stayed 7 nights in Jun 2022 ### 10/10 Excellent #### Paul Oct 24, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were super helpful and professional. Historic hotel is beautiful and located right in the hear of the City Durango. ##### Paul Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Maria Apr 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Everything was good Good ##### Maria Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Alicia Nov 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities View was amazing very quietly place people very helpful when needed any questions or concerns they were ready to help including calling a taxi definitely will rent again ##### Alicia Stayed 3 nights in Nov 2022 ### 8/10 Good #### Alma Apr 5, 2023 Liked: Staff & service, amenities, property conditions & facilities the property has an excellent location. The staff was very friendly. The hotel does have parking but only from 8pm-8am and then you have to pay a small fee. ##### Alma Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Jesus Jul 19, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Walking distance to downtown ##### Jesus Stayed 1 night in Jul 2022 ### 4/10 Poor #### Jehnny Jul 23, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Extremely in bad conditions! The building is a treasure but completely destroyed!!! Excellent location. ##### Jehnny Stayed 1 night in Jul 2022 ### 4/10 Poor #### Clemente Oct 2, 2022 Disliked: Staff & service, property conditions & facilities Air conditioning in room did not work, certain aspects in the room need maintenance. The location is convenient downtown. ##### Clemente Stayed 3 nights in Sep 2022 ### 6/10 Okay #### Jose Sep 6, 2023 Liked: Cleanliness The hotel is well located but needs a lot of improvement. its an old building with a lot of charm. The furniture is very outdated. If this property is given an improvement it will be fantastic.The front desk staff not very friendly. Overall I like it. I would stay again is this property ##### Jose Stayed 1 night in Sep 2023 ### 8/10 Good #### Bryan Feb 21, 2024 Liked: Cleanliness, staff & service, amenities Okay ##### Bryan Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Moises Jul 30, 2024 Liked: Staff & service Disliked: Property conditions & facilities Expedía didn’t make the reservation. I had to pay again ##### Moises Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Felipe May 13, 2024 Disliked: Staff & service, property conditions & facilities Uncooperative staff ##### Felipe Stayed 3 nights in May 2024 ### 4/10 Poor #### Esteban Aug 8, 2024 Disliked: Cleanliness, amenities, property conditions & facilities There is no parking, no gym and no laundry also the elevator is not working 😑 not to safe for people that needs to go to the 3rd floor like us. ##### Esteban Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Salvador Oct 7, 2024 Liked: Cleanliness, staff & service Disliked: Amenities AC don't work ##### Salvador Stayed 2 nights in Oct 2024 ### 4/10 Poor #### Edgar E. Nov 20, 2022 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities The hotel is historic and in a very convenient location to historic landmarks and shopping. We felt safe and overall comfortable. However, the facility is poorly maintained. For example, there was no hot water and when we questioned the lack of hot water they asked that we run the water for about 30 minutes and that did work but it was a waste and inconvenience. Secondly, the room did not have an ironing board but they provided one that was probably a few years old as it was torn and covered with a dirty sheet and was teetering. Staff was great and location awesome, but the facility was less than expected. ##### Edgar E. Stayed 4 nights in Nov 2022 ### 8/10 Good #### Aaron Jan 30, 2026 Liked: Cleanliness, amenities, property conditions & facilities Todo bien, aunque al cuarto si le faltan retoques, al baño cambiar la regadera, aunque sea un hotel viejo y quieran mantener ese estilo si hay detalles que pueden actualizar, y a la llegada ni siquiera me pidieron la ine para identificarme se me hizo raro ##### Aaron Stayed 2 nights in Jan 2026 ## Expedia's Latest Trends ### Hotels > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - 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