Title: The Park Hotel, Sure Hotel Collection by Best Western - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=75260504&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Park Hotel, Sure Hotel Collection by Best Western Travelers can enjoy a drink at the cozy bar or start their day with breakfast, knowing the attentive staff at this hotel will take excellent care of them. ## Photo gallery for The Park Hotel, Sure Hotel Collection by Best Western ![Property amenity - The Park Hotel, Sure Hotel Collection by Best Western (Diss)](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/5c0dff15.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor wedding - The Park Hotel, Sure Hotel Collection by Best Western (Diss)](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/3db9432d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 King Bed, Non Smoking - The Park Hotel, Sure Hotel Collection by Best Western (Diss)](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/efb5704e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - The Park Hotel, Sure Hotel Collection by Best Western (Diss)](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/w2880h1530x0y0-be483fbe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Room, 1 Single Bed, Non Smoking - The Park Hotel, Sure Hotel Collection by Best Western (Diss)](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/d6c01680.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Park Hotel, Sure Hotel Collection by Best Western, near the city center, offers a daily manager's reception and in-room WiFi. Guests enjoy free self parking, luggage storage, and helpful staff while relaxing at the bar or dining in the restaurant. ## Reviews 7.0 Good ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Bar ## Room options ### Check availability for these dates Tonight [Feb. 13 - Feb. 14](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 14 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 13 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 20 - Feb. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=75260504&PinnedHotelID=75260504&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 1 bed 2 beds Showing 12 of 12 rooms ### Classic Room, Multiple Beds, Non Smoking ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Sleeps 4 - 1 King Bed and 2 Twin Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking ![Property amenity](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/66b0c804.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Separate bedroom Premium bedding - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, Non Smoking ![Superior Room, 1 King Bed, Non Smoking | Property amenity](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/259473f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Non Smoking ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Sleeps 2 - 1 King Bed ### View all photos for Classic Room, 1 Twin Bed, Non Smoking ![Classic Room, 1 Single Bed, Non Smoking | Property amenity](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/9ef5f4d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Twin Bed, Non Smoking ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Garden view - Sleeps 1 - 1 Twin Bed ### View all photos for Suite, 1 King Bed, Non Smoking ![Premium bedding, pillowtop beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/69746ca1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Garden view - Sleeps 2 - 1 King Bed ### View all photos for Classic Room, 2 Twin Beds, Non Smoking ![Classic Room, 2 Single Beds, Non Smoking](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/a0cb6c61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Twin Beds, Non Smoking ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Room, 1 King Bed, Non Smoking ![Deluxe Room, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/90368c6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking ### Highlights Individually furnished Individually decorated Air conditioning Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ### Classic Room, 1 King Bed, Non Smoking, Garden View ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Garden view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed, Non Smoking ![Junior Suite, 1 King Bed, Non Smoking | Property amenity](https://images.trvl-media.com/lodging/76000000/75270000/75260600/75260504/w5754h3840x5y0-1381b150.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Non Smoking ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Sleeps 2 - 1 King Bed ### Suite, 1 King Bed, Non Smoking, Garden View ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Garden view - Sleeps 2 - 1 King Bed ### Suite, 1 King Bed, Non Smoking, Garden View ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Garden view - Sleeps 2 - 1 King Bed ### Standard Room, 1 King Bed, Non Smoking, Garden View ### Highlights Individually furnished Individually decorated Heating Smart TV Hypo-allergenic bedding Renovated in 2025 Pillowtop bed Portable fan - Garden view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FDiss-Hotels-The-Park-Hotel.h75260504.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FDiss-Hotels-The-Park-Hotel.h75260504.Hotel-Information) ## About the area Located in Diss, The Park Hotel, Sure Hotel Collection by Best Western is in the suburbs and on a lake. The area's natural beauty can be seen at Diss Mere Wildlife Garden and Harleston Recreation Park, while Bressingham Steam and Gardens and The 100th Bomb Group Memorial Museum are cultural highlights. Consider Little Green Wedding Barn for a night out, and don't miss Banham Zoo, a top local attraction. Relax and indulge in the area's winery tours and health/beauty spa, or seek out an adventure with hiking/biking trails nearby. [Visit our Diss travel guide](https://www.expedia.ca/Diss.dx182508) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.37592%2C1.10544&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QVggpuPQTt13ZQ2biR-RTvbm5r8=) Denmark St, Diss, England, IP22 4LE ### What's nearby - The Corn Hall 3 min walk \- 0.3 km - Diss Museum 4 min walk \- 0.4 km - Diss Town Council 4 min walk \- 0.4 km - Diss Mere Wildlife Garden 5 min walk \- 0.4 km - Diss Library 6 min walk \- 0.5 km ### Getting around - Diss Station 7 min drive - Norwich (NWI-Norwich Intl.) 62 min drive ### Restaurants - Ampersand Brew Tap 3 min drive - The White Hart Inn 3 min drive - Scole Inn 5 min drive - The Oaksmere 7 min drive - The Thatchers Needle 3 min walk ## About this property ### The Park Hotel, Sure Hotel Collection by Best Western Hotel remodeled in 2025 and located near Diss Mere Wildlife Garden Located close to Little Green Wedding Barn and Bressingham Steam and Gardens, The Park Hotel, Sure Hotel Collection by Best Western provides a coffee shop/cafe, a garden, and a bar. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and French cuisine. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self parking - Cooked-to-order breakfast (surcharge), a bus station shuttle, and a 24-hour front desk - Luggage storage, wedding services, and outdoor furniture Room features All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, in addition to perks like free WiFi and laptop-friendly workspaces. More conveniences in all rooms include: - Highchairs, cribs/infant beds, and travel cribs - Reusable coffee/tea filters, LED light bulbs, and eco-friendly cleaning products - Eco-friendly toiletries, shower/tub combinations, and hair dryers - 43-inch Smart TVs with Netflix, Hulu, and streaming services - Wardrobes/closets, digital channels, and heating ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/2000000/1450000/1444200/1444182/95cb7a7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Scole Hotel Diss - Pet friendly - Parking included - Free WiFi - Restaurant 8.2 Very good 321 reviews CA $108 CA $129 total includes taxes & fees Feb 23 - Feb 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=1444182&PinnedHotelID=1444182&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 7:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/1000000/540000/536600/536513/057b0a48.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sprowston Manor Hotel, Spa & Golf Norwich - 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Bus station shuttle (surcharge) - Free secured self parking on site - Free RV/bus/truck parking on site ### Food and drink - Cooked-to-order breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 12.95 for adults and GBP 7.95 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - Couples/private dining - Snack bar/deli ### Restaurants on site - Park Restaurant - The Old Barrel Bar ### Things to do - Bicycle storage - TV in common areas ### Family friendly - Crib (surcharge) - High chair - Rollaway/extra bed (surcharge) - Snack bar/deli - Travel crib ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Wedding services ### Outdoors - Garden - In a nature reserve - On a lake - Outdoor furniture - Picnic area ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bus station shuttle - Front entrance ramp - Handrails in hallways (39 inches high) - Handrails in stairways (39 inches high) - Lever door handles - No elevator - Thin carpet in public areas - Visual fire alarm - Well-lit path to entrance ### More - 1 floor - Annual offsets purchased for at least 10% of carbon footprint - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1900 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Eco-friendly cleaning products used - Humane treatment of captive wild animals - Local artist showcase - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reception hall - Renovated entire property - November 2025 - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Victorian architecture ## Room amenities ### Bedroom - Crib (surcharge) - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Shower/bathtub combination - Towels provided ### Entertainment - 43-inch smart TV with digital channels - Hulu - Netflix - Streaming services ### Food and drink - Champagne service - Free bottled water - Limited room service ### More - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - Heating - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Laptop-compatible safe - LED lighting - Phone - Portable fan - Reusable coffee/tea filters - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 30 per night Cribs (infant beds) are available for GBP 15 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Christmas Day (December 25) Gala Dinner per adult: GBP 85 - Christmas Day (December 25) Gala Dinner per child: GBP 50 (up to 13 years old) - New Year's Eve (December 31) Gala Dinner per adult: GBP 45 - New Year's Eve (December 31) Gala Dinner per child: GBP 45 (from 13 to 17 years old) - Valentine's Day (February 14) Gala Dinner per adult: GBP 50 - Valentine's Day (14 February) Gala Dinner per child: GBP 30 (from 4 to 13 years old) We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately GBP 12.95 for adults and GBP 7.95 for children - Crib (infant bed) fee: GBP 15 per night - Rollaway bed fee: GBP 30 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses eco-friendly cleaning products Safety features at this property include window guards ### We should mention This property does not have elevators Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is not required for transportation to and from this property ### Property is also known as The Park Hotel The Park Hotel Sure Hotel Collection by Best Western The Park Hotel, Sure Hotel Collection by Best Western Diss The Park Hotel, Sure Hotel Collection by Best Western Hotel The Park Hotel, Sure Hotel Collection by Best Western Hotel Diss ## Frequently asked questions ### Is The Park Hotel, Sure Hotel Collection by Best Western pet-friendly? ### How much does it cost to stay at The Park Hotel, Sure Hotel Collection by Best Western? ### How much is parking? ### What time is check-in at The Park Hotel, Sure Hotel Collection by Best Western? ### What time is check-out at The Park Hotel, Sure Hotel Collection by Best Western? ### Where is The Park Hotel, Sure Hotel Collection by Best Western located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Park Hotel, Sure Hotel Collection by Best Western Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.0 Amenities ### 8.4 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 11 8 - Good 9 6 - Okay 10 4 - Poor 4 2 - Terrible 4 ## Reviews ### 8/10 Good #### Laurina May 15, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a great stay! ##### Laurina Stayed 6 nights in May 2023 ### 8/10 Good #### David Jul 16, 2023 It was a pleasant stay, room was comfortable, breakfast was good, staff were helpful and friendly ##### David Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Sarah Apr 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, nice hotel. Comfy bed nice room good facilities. Happy with my stay. ##### Sarah Stayed 1 night in Apr 2023 ### 8/10 Good #### Simon Jan 12, 2023 Liked: Staff & service, room comfort #### Ok for overnight business stay Close to where I was working not used this hotel before ok for my needs good bar & restaurant ##### Simon Stayed 1 night in Jan 2023 ### 10/10 Excellent #### David Oct 17, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect All good friendly service excellent breakfast ##### David Stayed 1 night in Oct 2022 ### 8/10 Good #### Matthew Nov 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Location The hotel is in a great location for Diss and it's restaurants and shops. It's seen better days and could use a lick of paint here and there but it's comfortable and good value. ##### Matthew Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### Mary Ann May 22, 2023 The outside was a bit scruffy but the room was ideal. ##### Mary Ann Stayed 1 night in May 2023 ### 8/10 Good #### Verified traveller May 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fine Not bad. a little dated and in need of a coat of paint in places but fine for a short stay. The breakfast was good. ##### Verified traveller Stayed 1 night in May 2023 ### 10/10 Excellent #### stephen Dec 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Functional convenient for our needs. A little tired in places and needing the autumn leaves clearing . Otherwise very good with a good breakfast. ##### stephen ### 6/10 Okay #### Robert May 23, 2023 Disliked: Cleanliness, room comfort Hotel did not have proper restaurant and the meals nothing like advertised on web site the outside beer garden needs a new fence and weeding did not enjoy our stay there ##### Robert Stayed 3 nights in May 2023 ### 6/10 Okay #### Angela May 14, 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities The room we stayed in was in a poor condition and the bathroom in particular looks like it hasn’t been decorated for years. It certain didn’t feel like a 4 star experience. ##### Angela Stayed 1 night in May 2023 ### 6/10 Okay #### Garry Jun 10, 2023 Liked: Cleanliness, property conditions & facilities, room comfort Hotel nice , however , should wish to contact them prior to staying , tou got no chance .... They dont answer emails and the phone number advertised is no longer in service ##### Garry Stayed 1 night in Jun 2023 ### 8/10 Good #### Thomas May 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Comfortable with issues Much better than I was expecting. The room I was in was modern, clean and comfortable. Staff very friendly. The room was also well supplied with tea, coffee, hot chocolate and biscuits. Only downsides were 1) there is a ridiculously bright green emergency exit light in the room (for which they furnish eye masks) and 2) the walls are pretty thin and I was serenaded by snoring in the next room (for which they furnish ear plugs). The latter two issues do not make for the restful night's sleep one wants in a hotel so would love to rate the establishment more highly but these detract from the experience. ![](https://a.travel-assets.com/ugc/hotel-reviews/A3FA8E17FABDA4C0F63D90201FB9CCB1DAEEE8231683709425103.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Thomas Stayed 1 night in May 2023 ### 4/10 Poor #### Natasha Jul 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities i booked a room for 3 adults and in our arrival we were given a room with one double bed, thankfully we checked before going to our event we’re booked to go to.the staff were helpful but it’s not really exceptable thst i had to bring that to there attention. it also ment that i was running late to where i needed to be. thankfully they found a small room for our 3rd adult but it wasn’t near our room ##### Natasha Stayed 1 night in Jul 2023 ### 6/10 Okay #### Stephen Jun 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely room, but eat and drink? Not so good. The room was absolutely fine, up-to-date and comfortably equipped. During a heatwave, it was a real pleasure to be able to get the room to a comfortable temperature. BUT the tv wouldn't work, at all. A trendy, new "smart" set which said simply, for 3 days, "No signal". Unacceptable. Food: pleasant enough but unexceptional. The big problem in the restaurant/bar was that there simply weren't enough staff. Those we encountered we all lovely, helpful and efficient, but they were being asked to do far too much and the results were delays, long waits etc. Not so good. ##### Stephen Stayed 3 nights in Jun 2023 ### 6/10 Okay #### Jonathan Jul 19, 2023 Liked: Cleanliness, staff & service #### You will not be afraid of the dark Arrived to be faced with check in on a computer. Since the stay was booked through hotels.com for some reason all the addresses and contacts information was for hotels.Com. When I tried to update my contact info the system through me out. Twice. Luckily one of the barmaids helped me out and gave me a room key. The room was a newly refurbished one on the ground floor. Unfortunately the room had emergency lighting that had a bright LED shining all night and was not conducive to sleep. After a sleepless night we complained to the front desk which was now manned and got moved to an older room. No emergency lights and a good nights sleep was achieved. The staff were very helpful and pleasant throughout our stay. Breakfast was very good but we did not eat in the evening. ![Emergency lighting in room. ](https://a.travel-assets.com/ugc/hotel-reviews/4D6095337E81A604BBBEAC724F7B3436CED37AD21689789726669.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jonathan Stayed 2 nights in Jul 2023 ### 8/10 Good #### Ekow Oct 17, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was to our liking and the front-desk lady, Angela, was very helpful and pleasant. ##### Ekow Stayed 1 night in Oct 2022 ### 6/10 Okay #### John Dec 19, 2025 ##### John Stayed 1 night in Dec 2025 ### 2/10 Terrible #### Louise Aug 24, 2023 ##### Louise Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Graham Aug 20, 2023 ##### Graham Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Darren Aug 6, 2023 ##### Darren Stayed 1 night in Jul 2023 ### 4/10 Poor #### Carol Aug 6, 2023 ##### Carol Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Peter Aug 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Peter Stayed 1 night in Aug 2023 ### 2/10 Terrible #### Rachel Aug 3, 2023 ##### Rachel Stayed 1 night in Jul 2023 ### 8/10 Good #### cliff Aug 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### cliff Stayed 1 night in Aug 2023