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"Staff was great. Parking OK. Didn’t do breakfast there. Area around hotel very nice. We were told we were upgraded to better room. I was happy until I got there and began to wonder how the regular room I booked would have looked if I didn’t get the upgraded one. Worn out furniture, paint and pretty much everything really basic and aged. However everything was very clean and comfortable. "

"We wanted to visit Utrecht for one night and I wanted somewhere close to the train station. The price I paid for this is terrible. We are currently staying 3 nights at Artotel in Amsterdam for €40 more a night and you can see the difference in luxury. The only good thing about this hotel was the really lovely person who checked us in. It is not worth the price at all. When we checked in there was a problem with the key cards. We waited 40 minutes while hungry when they could have given us a different room but they wanted to reset the room key fob. I actually feel sorry for the staff and managers because when being charged this much people obviously will get annoyed easily. There is some kind of problem with pricing vs the staff who are understanding. When we came back, we had to change rooms because it wasn’t working. Both rooms were tiny. I booked this so we would have a bigger room in the area close to the station. It is a long walk with luggage through a busy shopping mall. I paid €273. It was worth around €100 max. I would never stay here again even if you paid me to. The prices are not comparable to the area, service and room. Even my teenage son told me when we arrived at Artotel in Amsterdam, ‘you paid €40 more for this, that’s crazy’ - it has a pool, double size of room, a TV built into the glass wardrobe and is right by Amsterdam station. I also had a handwritten note and chocolates. Take that as you will. I do not recommend the Hilton Ulrecht at all."

"The lady at desk was so nice and also cleaning team were very polite. Lovely hotel and not far walk to centre of city. Supermarket close and some good nightlife also close."

"Modern tasteful decor throughout, relaxing ambience, spacious well appointed bedroom with lovely products and quality coffee pods. The food/breakfast buffet were very good. Having the pool and spa area to ourselves was a real treat. We would love to stay again"

"The hotel does not match its online photos and appears to still be undergoing renovation. The exterior courtyard currently contains large dumpsters, and the main entrance / yard area is completely inaccessible. Inside, the property shows visible wear: hallway walls are chipped and scratched, elevator lighting is very dim, and sound insulation between rooms is minimal. In our room, there were exposed screw holes in the walls, and some fixtures (like the doorbell) were damaged. Basic amenities such as a hairdryer were only provided upon request, and there was no in-room phone to contact the front desk. Check-in was slow due to high volume, and while additional staff eventually assisted, the process remained inefficient. If the current condition of the hotel had been accurately represented, expectations would have been different. However, given that it is marketed and priced as a four-star property, the experience feels misleading in its current state. It would be more appropriate to align pricing and branding with the condition until renovations are complete."

"We had a fantastic stay at the Crown Plaza Utrecht. The location was excellent for access to train station, great shopping mall attached, short walk to the Oudegracht area with amazing restaurants and shops. Our room and bathroom were very clean and the bed super comfortable. Would definitely stay there again the next time we are in Utrecht"

"Good value hotel in convenient location. Good for a single night - as storage in bedroom poor with no decent hanging space. Otherwise a great hotel"

"Clean and great location "

"Stayed 4 nights, great location to both the train station and the sites, nice restaurant for dinner, I didn’t have the breakfast but it looked good. A free drink to opt out of daily cleaning was a nice touch. "