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"Incredible views from our room at Tunnel Top, overlooking the beautiful valley and the iconic train tracks! The room was spacious, very clean, and comfortable. We also loved that drinks were available for free throughout our stay. The staff were outstanding — super friendly and genuinely accommodating. They made us drinks, helped carry our luggage up the stairs, and even arranged tuk tuk transportation into Ella for us. Their warm hospitality made our stay even better. What really sealed the deal for us was the location — just a two-minute walk from the famous Nine Arches Bridge, which was the main reason we chose Tunnel Top. Perfect for anyone wanting easy access to this iconic spot while enjoying a peaceful, scenic stay."

"We had a wonderful stay at the hotel — everything was truly exceptional. A special thank you to Buddhika, Madu, Pinsara, Bandara, Dilukshan, Kavindu, Rangith, Kalpa, Sandun, Sagarathna, and Nimal for their outstanding service. Every single one of you made us feel so welcome and cared for. The atmosphere, hospitality, and attention to detail were beyond expectations. We will definitely be coming back!"

"Utterly fabulous. We were hesitant about booking due to the high price point; but it was worth every penny. The staff are wonderful, so caring and hospitable - nothing is too much trouble. The views take your breath away, the food was the best we had in Sri Lanka. We really did not want to leave "

"The room was good"

"It’s a real shame to feel a need to leave a negative review as this. I can honestly say that this is the first negative review we have ever left for a hotel so it is not something that we find joy in doing. We travel to similar calibre hotels every month and I can honestly say this was the worst we have ever been to and we wouldn’t recommend spending your money going here. The rooms are not sound proof at all, the shower water was cold for 2 days. We had a room on the second floor and the neighbours in the room next to us were screaming for hours (including their baby). The parents were arguing and the children were very loud too. We could also hear their tv. While we completely appreciate that babies cry, we wouldn’t expect to hear them as if they were in our room. We called reception to kindly ask if they could speak to next door. They said they did and that they would call us back shortly. They never called back. We contacted them again and they said they would investigate, again, we heard nothing back when they said they would return our call. We then went to dinner and spoke to somebody at the reception and they said to us that the neighbours balcony door was open and they asked them to close it. The next morning at 5am, it all started again. We gave it some time but then had to call reception as it was so loud. They apologised and said they would ask the manager to come and see us. The manager never came. for 1000USD a night the food is not up to standard. "

"They had no record of our reaction (that we had paid confirmation through hotels.com. They charged us cash to get a room. (Options in the area and time we arrived extremely limited). Had to try and negotiate an 11 check out at 9 suggested he wanted us out by 10 (place had no other guests). Very noisey all night"

"Amazing hotel! Located off the beaten track this was a great experience for the family. The pool is excellent, food good quality and the tours were well organised with small numbers. This is not a touristy area so a more exclusive feel that other locations in Sri Lanka."

"The only hotel in the world to cable car me in. And maybe my favourite hotel in Sri Lanka. Very relaxing as no internet in rooms and I read and listened to waterfall. Heaps of room to do yoga."