Delaware State University Tours and Activities

We booked this hotel when we found that it is very close to the historical landmarks. The staff who greeted us was helpful and told us our stay would be smoothly connected even though the two nights were booked via two channels. When we entered the room, The Kleenex box had two pieces of tissues left. The next day after we went sightseeing, our key was disabled. We had to get the new keys. When we got back to the room, all dirty towels were there, all trash was not collected. We had to request new towels and brought trash to the trash bin next to the reception desk. We waited for an hour, still no delivery of towels. I talked to a couple of different staffs to finally resolve the issue. Overall, I feel their service is not consistent among difference staff level. I hope more training were given to the staff to provide best service to the customers. You would think valet parking is convenient, it took much longer time for us to get the car than we were told originally when we requested parking. We could have changed our plan if it is explicitly written on the website that 20 to 40 minutes wait is expected.

Loud all night long. Property run down