Very disappointed with this cottage, I have stayed in keepers cottages before, and not had any such issues. The cleanliness of this property on the whole was way below standard regarding all areas, oven trays, rugs all needed deep cleaning. Outside of the property and small courtyard need’s intense makeover. There was also an open plug socket behind the sofa, this should have been dealt with. The one positive thing I can take from the stay, was the customer service, Amy was very helpful and attentive and got the boiler issue sorted, while also keeping us informed and offering help via a cleaner, but we declined the cleaner as I had gone out to buy cleaning materials and we had cleaned the property ourselves , the plumber was also a very polite and helpful young man, I may also mention that we were offered a small compensation from Phoebe which we accepted.