Title: Illa Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Illa Hotel Hotel with free breakfast, 6-minute walk to Plaza de Armas ![Restaurant](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/9ee590bc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/2236ebd4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/0ab1dd82.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Building design](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/5aa20a98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/c1ea66b7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Cusco Historic Center, Illa Hotel welcomes visitors with cooked-to-order breakfast and a coffee shop/cafe. Guests can enjoy city views from the peaceful garden or relax on the terrace while using the complimentary WiFi to plan their next day's explorations. 8.8 Excellent ## Popular amenities - - Bar - Room service - 24/7 front desk - Housekeeping - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 24 - Nov. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 25 - Nov. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=11629828&PinnedHotelID=11629828&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/91073527.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Yard Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds Smart TV Premium bedding - 183 sq ft - Sleeps 2 - 2 Large Twin Beds ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/502844dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.0 Very good 2 reviews ### Highlights Yard Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds Smart TV Premium bedding - 183 sq ft - Sleeps 3 - 1 Queen Bed ![Triple Room](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/dc59c8bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Yard Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds Smart TV Premium bedding - 269 sq ft - Sleeps 3 - 3 Large Twin Beds ![Deluxe Double Room, 1 King Bed | View from room](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/e72e9b55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed ### Highlights Yard Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds Refrigerator Smart TV - 291 sq ft - Sleeps 2 - 1 King Bed ![Superior Double Room](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/c899a7f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Yard Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds Refrigerator Smart TV - 183 sq ft - Sleeps 3 - 1 King Bed ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/9838f93d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Yard Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds Smart TV Premium bedding - Sleeps 3 - 2 Twin Beds ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/12000000/11630000/11629900/11629828/502844dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 10.0 Exceptional 1 review ### Highlights Yard Soundproofed Individually furnished Individually decorated Heating Free cribs/infant beds Smart TV Premium bedding - 170 sq ft - Sleeps 1 - 1 Twin Bed ## You may also like Ad ![Interior](https://images.trvl-media.com/lodging/84000000/83370000/83364100/83364070/9774e692.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hommam House Cusco Historic Center - Free WiFi - Restaurant - Gym - Game room 7.0 Good 22 reviews CA $47 CA $47 total Nov 25 - Nov 26 [](https://www.expedia.ca/Cusco-Hotels-Hommam-House.h83364070.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=941&destination=Cusco&destType=MARKET&latLong=-13.532395,-71.967255&searchId=a9f5ba12-49f8-43e0-b442-35ad232764c3&top_cur=CAD) Ad ![Outdoor pool, open 10:00 AM to 5:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4990000/4985900/4985858/0fe8a229_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Palacio Nazarenas, A Belmond Hotel, Cusco Cusco Historic Center - Pool - Breakfast included - Spa - Pet-friendly 10.0 Exceptional 89 reviews CA $1,474 CA $1,621 total Dec 8 - Dec 9 [](https://www.expedia.ca/Cusco-Hotels-Palacio-Nazarenas.h4985858.Hotel-Information?chkin=2025-12-8&chkout=2025-12-9&rm1=a2®ionId=941&destination=Cusco&destType=MARKET&latLong=-13.532395,-71.967255&searchId=a9f5ba12-49f8-43e0-b442-35ad232764c3&top_cur=CAD) Ad ![Restaurant](https://images.trvl-media.com/lodging/14000000/13180000/13173800/13173754/50b5edf0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Cusco Santa Ana - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCusco-Hotels-Illa-Hotel.h11629828.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCusco-Hotels-Illa-Hotel.h11629828.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-13.51456%2C-71.97520&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8g39Bzi60sVpNEDxEatur1vE3jA=) Calle Carmen Alto 166, Barrio de San Blás, Cusco, 8003 #### What's nearby - Plaza San Blas - 2 min walk - 0.2 km - San Blas Church - 2 min walk - 0.2 km - Twelve Angled Stone - 3 min walk - 0.3 km - Cusco Cathedral - 4 min walk - 0.3 km - Plaza de Armas - 6 min walk - 0.5 km #### Getting around - San Pedro Station - 17 min walk - Alejandro Velasco Astete Intl. Airport (CUZ) - 16 min drive #### Restaurants - ‪Local - ‬2 min walk - ‪Pachapapa Restaurant - ‬1 min walk - ‪Bar Km 0 - ‬2 min walk - ‪Limbus Resto & Bar - ‬4 min walk - ‪Aura - ‬3 min walk ## About this property ### Illa Hotel Hotel near Plaza de Armas Take advantage of free cooked-to-order breakfast, a terrace, and a coffee shop/cafe at Illa Hotel. In addition to a garden and laundry facilities, guests can connect to free in-room WiFi. Other perks at this hotel include: - A roundtrip airport shuttle (surcharge), a 24-hour front desk, and tour/ticket assistance - A vending machine, newspapers in the lobby, and smoke-free premises - Concierge services, a front-desk safe, and luggage storage Room features All guestrooms are individually furnished, and feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like free WiFi and laptop-friendly workspaces. Extra amenities include: - Bathrooms with free toiletries and hair dryers - 49-inch Smart TVs with premium channels - Private yards, wardrobes/closets, and heating ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/23000000/22700000/22695100/22695086/18ffaa3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Atoq San Blas Hotel Cusco Historic Center - Spa - Free WiFi - Business services - Housekeeping 9.8 Exceptional 634 reviews CA $93 CA $102 total Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=22695086&PinnedHotelID=22695086&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/23000000/22700000/22690900/22690883/e7d2d66b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ureta Hotel Rosaspata - Breakfast included - Free airport shuttle - Parking included - Free WiFi 9.6 Exceptional 629 reviews CA $77 CA $77 total Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=22690883&PinnedHotelID=22690883&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/42000000/41920000/41915400/41915384/4ccecffd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casona Corrales Hotel Boutique Cusco Historic Center - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - No onsite parking available - 24-hour roundtrip airport shuttle (surcharge) ### Food and drink - Free cooked-to-order breakfast available daily 6:00 AM to 10:00 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Family friendly - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - No elevator - Wheelchair accessibility ### More - 1 floor - 2 buildings - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 49-inch smart TV with premium cable channels ### Food and drink - 24-hour room service ### More - Access via exterior corridors - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1:00 PM; Check-in end time: 5:30 AM Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10:30 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 25.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 5 - Rollaway bed fee: USD 25.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 20602723136 ### We should mention This property does not have elevators Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance. According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies Only registered guests are allowed in the guestrooms ### Property is also known as Illa Hotel Cusco Illa Hotel Illa Cusco Illa Hotel Hotel Illa Hotel Cusco Illa Hotel Hotel Cusco ## Frequently asked questions ### Is Illa Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Illa Hotel doesn't offer parking. ### What time is check-in at Illa Hotel? > Check-in start time: 1:00 PM; Check-in end time: 5:30 AM. ### What time is check-out at Illa Hotel? > Check-out is at 10:30 AM. ### Does Illa Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of USD 5 roundtrip applies. ### Where is Illa Hotel located? > Located in Cusco Historic Center, this hotel is within a 10-minute walk of Plaza San Blas and Plaza de Armas. San Blas Church and Olave Art Gallery are just steps away. San Pedro Station is 17 minutes by foot and Cusco Wanchaq Station is 18 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Illa Hotel Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.2 Location ### 9.2 Staff & service ### 8.4 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 74 8 - Good 25 6 - Okay 11 4 - Poor 3 2 - Terrible 6 ### 10/10 Excellent #### Matthew Aug 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great location, clean rooms, helpful staff. ##### Matthew Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Michael Oct 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Arrives late and left early next day but staff and service was prompt and extremely courteous ##### Michael Stayed 1 night in Oct 2025 ### 8/10 Good #### Verified traveller Jul 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort One of the nice hotels around Cusco. Definitely recommend. ##### Verified traveller Stayed 1 night in Jul 2025 ### 8/10 Good #### Lauren Aug 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The area is very walkable! We appreciated the hotel storing our luggage while we were away on a trek. Having a kettle in the room was handy. There were many ants on the floor during our second stay which were not noted the first time. ##### Lauren Stayed 1 night in Aug 2025 ### 8/10 Good #### Christian Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location, but bathroom need some attention All in all a good stay. A shame that the bathroom roof is full of mold. ##### Christian Stayed 1 night in Jul 2025 ### 4/10 Poor #### Jessica Sep 29, 2025 Disliked: Cleanliness, amenities Room was disgusting and dirty. Smelled like dirty diapers. Bugs on shower ceiling. Bedding wet and stained. Refused to give me another room. ##### Jessica Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Adam Jun 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Our room was wonderful, the property and the room was much nicer than the pictures appear. It is an excellent hotel for the price and in a great area that is quiet and in the more pedestrian friendly San Blas area. I would stay here again when I return to Cusco in the future. ##### Adam Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Carmen Apr 14, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Other than the staff, who were excellent, this hotel is a complete dive. ##### Carmen Stayed 5 nights in Apr 2025 ### 8/10 Good #### Wenyan Jun 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice and spacious room. The cleaning staff was very considerate and helped organize. I wish they had elevator as we lived on the 5th floor and it was not fun to climb up at such high elevation. ##### Wenyan Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Matthew Jun 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, great location. ##### Matthew Stayed 4 nights in May 2024 ### 10/10 Excellent #### Luis Aug 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Hot water, very clean. ##### Luis Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Nataliya Sep 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel in a great location. Staff was really helpful. and the breakfast was amazing! ##### Nataliya Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Elin Aug 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic! Our stay here was very good! Hot water in the shower and we were able to get a breakfast box for our early morning departure ##### Elin Stayed 2 nights in Jul 2024 ### 8/10 Good #### Lauren Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The deluxe room on the 5th floor with the jacuzzi was nicely decorated (better than pictured) and the jacuzzi had ample warm water. The bed was very comfortable. The breakfast space was hectic one morning with very few clean tables and limited food options available by 9:40am. However, eggs are cooked to order so that is nice. The staff will also prepare a take away bag for breakfast if you have an early day trip departure. The ceiling in the washroom has a lot of black mold on it and a slight smell which is not at par with the quality of the rest of the space. The staff were not able to provide a cork screw or wine glasses when asked. Bathrobes are not provided (even though they are pictured). We felt the price point was a bit high for what you get. The housekeeper cleaned the room but moved a bunch of our stuff and placed it on different shelves and in the cupboard which wasn’t really appreciated when we came back and had to find where our things had been put. ##### Lauren Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Geraldine Sep 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable and Clean The hotel was located within walking distance of the main attractions in Miraflores. Comfortable and clean. The breakfast was superb, and the staff was very helpful and friendly. I would recommend staying at this hotel. ##### Geraldine Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Osama May 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff and beautiful facility with hummingbirds and smart TV/waterfall showerheads. The most spacious bedroom we had in Cusco and they even provided boxed breakfast for early hikes/excursion and held our luggage after we checked out. Would book again in a heartbeat. ##### Osama Stayed 2 nights in May 2024 ### 10/10 Excellent #### Hosi Apr 23, 2023 Liked: Cleanliness, staff & service, amenities Excellent place to stay closer to main attractions. Staff is awesome. Helpful Room was clean ##### Hosi Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Hosi Apr 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean hotel . Staff is excellent and helpful. Room and bathroom clean ##### Hosi Stayed 2 nights in Apr 2023 ### 6/10 Okay #### Javier Aug 1, 2024 Liked: Staff & service Disliked: Amenities Many good options in San Blas, some oustanding. Illa is neither. Just an OK stay, no more, no less. ##### Javier Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Peter Aug 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommend this hotel for a trip to Cusco. A very clean and comfortable hotel in a great location in the historic centre of Lima. The decor of the hotel was nice. The staff were pleasant and helpful. On a hill, but that comes with staying in the historical area. Very nicely decorated breakfast restaurant...with the best breakfast in Peru! Everything close by, including a laundrette where you can get your laundry done in the same day. I thoroughly recommend this hotel for a business or tourist trip to Cusco. ##### Peter Stayed 3 nights in Aug 2023 ### 8/10 Good #### Karin Jan 7, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Hotel in Quiet area My husband and I enjoyed our stayed at Hotel Illa while we were in Cusco. The staff was very helpful in lining up taxis to go to Poroy station (for Machu Picchu train) and the airport. The breakfast buffet was great and they also offered a special hot breakfast. Beautiful courtyard to enjoy. Only complaint was the hotel was a little far from city center so for meals etc we kind of stuck to this area but that being said, there are some really good restaurants within a couple minutes walk. Highly recommended hotel! ##### Karin ### 8/10 Good #### Yevheniia Sep 12, 2022 Liked: Cleanliness, staff & service, property conditions & facilities This a nice hotel but they are not changing towels and they wet all the time because it’s cold inside. And the pillows covers were dirty. ##### Yevheniia Stayed 3 nights in Sep 2022 ### 2/10 Terrible #### Paty Jul 12, 2023 Disliked: Staff & service The property did not honor our booking because they felt the price was too low. When Expedia called they said they couldn´t find the booking . I would definitely NOT BOOK here. BEWARE!!! ##### Paty Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Ricardo Aug 21, 2024 I will share the Pros and The Cons. First of all the location of this hotel is good, it’s in an area called San Blas, which is a nice walkable area, and close to the 12 angle stone, and also very walkable to plaza de armas. I also liked that they had free teas available for guest, at all times. The beds were good, they felt comfortable. Reception took care of our luggage when we arrived early. \*\*\*\*Cons- We had a crazy situation. It was 1 am, my family and I were asleep and this man suddenly unlocks our door and comes into our room, I woke up panicking and screaming told him to get out of the room, not knowing what was happening I closed the door on him. I later found out reception made a mistake and gave him a key for my room instead of his, This experience alone ruined my stay. It’s 1am, pitch black, and a stranger walks into your room while you are asleep with your family. I do understand this was a weird situation and it’s probably not a common one, but it ruined it the stay for Me. The day after the incident, I asked reception if they could provide another heater because the wall mounted heater they have doesn’t heat the room very well, it’s still very cold, and they said “we can get you one, but if another rooms needs it we will have to take it away” WTH? Lastly I told them that I had some clothes and souvenirs in my room, that I did NOT need them to clean my room, if they could please just get me new towels and throw out the trashes, They didn’t do it. ##### Ricardo Stayed 3 nights in Aug 2024 ### 2/10 Terrible #### Vera Jan 21, 2023 Disliked: Cleanliness, amenities, property conditions & facilities Everything in the room was quite dusty—even inside all drawers. Breakfast was poor. We tried to run the Jacuzzi and dark mold-like chunks of stuff were coming into the water, so we could not use it the first night. Next day, someone came to clean and fix the Jacuzzi and we were told it was fixed. We had the same issue on day 2. We reported the problem again and everything repeated. Third day, there was someone else at the reception desk, who did not know about the issue. The person at the reception told us to use the room next door to take a shower (???? not sure why, we had a problem with a Jacuzzi and the other room didn’t have one). We were told the receptionist would talk to the owner about a partial refund, since the jacuzzi did not work. The day of our departure, we talked to the same woman and she said again she was going to follow up with the owner. (According the the research we did on the issue, it typically happens when jacuzzi is not used for a long time. During our multiple discussions with the front desk, it became clear that the room is not used very often, which explained both, the Jacuzzi issue and all the dust in the room.) After our return home, we spent 4 months tryin to get a partial refund for the jacuzzi not working at all—to no avail. ##### Vera ## Expedia's Latest Trends ### Hotels > [Romantic Hotels in Moncton](https://www.expedia.ca/Moncton-Hotels-Romantic-Hotel.0-0-d4051-tRomanticHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Powell River](https://www.expedia.ca/Powell-River-Hotels.d4040.Travel-Guide-Hotels) > > [The Ritz-Carlton Bacara, Santa Barbara](https://www.expedia.ca/Santa-Barbara-Hotels-The-Ritz-Carlton-Bacara.h523758.Hotel-Information) > > [Hotels in Clinton](https://www.expedia.ca/Clinton-Hotels.d6336302.Travel-Guide-Hotels) > > [Hotel Feng, BW Signature Collection](https://www.expedia.ca/Parksville-Hotels-Hotel-Feng.h12198.Hotel-Information) > > [Hotels near Central Park](https://www.expedia.ca/Central-Park-Hotels.0-l6056463-0.Travel-Guide-Filter-Hotels) > > [Seaview Beach Hotel](https://www.expedia.ca/Philipsburg-Hotels-Sea-View-Beach-Hotel.h4848.Hotel-Information) > > [Hilton Garden Inn Cusco](https://www.expedia.ca/Cusco-Hotels-Hilton-Garden-Inn-Cusco.h13173754.Hotel-Information) > > [Hotels in Harrisonburg](https://www.expedia.ca/Harrisonburg-Hotels.d6056902.Travel-Guide-Hotels) > > [Hotels in Florence](https://www.expedia.ca/Florence-Hotels.d8100.Travel-Guide-Hotels) > > [CoastHotels Hotels in Courtenay](https://www.expedia.ca/Courtenay-Hotels-Coast-Hotels.0-0-d10557--bCoastHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Leavenworth](https://www.expedia.ca/Leavenworth-Hotels.d10786.Travel-Guide-Hotels) > > [Pestana Park Avenue](https://www.expedia.ca/New-York-Hotels-Pestana-Park-Avenue.h37978767.Hotel-Information) ### Flights > [Flights from Ottawa (YOW) to San José (SJO)](https://www.expedia.ca/lp/flights/yow/sjo/ottawa-to-san-jose) > > [Flights from Calgary](https://www.expedia.ca/lp/flights/178245/flights-from-calgary) > > [Flights from Calgary (YYC) to Paro (PBH)](https://www.expedia.ca/lp/flights/yyc/pbh/calgary-to-paro-intl-airport) ### Cars > [Rent A Wreck Car Rentals In Vancouver](https://www.expedia.ca/Rent-A-Wreck-Car-Rentals-In-Vancouver.d178315-c33.Car-Rental-Guide-Suppliers) > > [Car rentals in Markham](https://www.expedia.ca/Car-Rentals-In-Markham.d10353.Car-Rental-Guide) > > [Car rentals in Lake Louise](https://www.expedia.ca/Car-Rentals-In-Lake-Louise.d10115.Car-Rental-Guide) > > [Car rentals in Fort Myers](https://www.expedia.ca/Car-Rentals-In-Fort-Myers.d602729.Car-Rental-Guide) ### Cruise > [Carnival Carnival Horizon Cruises](https://www.expedia.ca/Carnival-Cruise-Lines-Carnival-Horizon.cCV-sHZ.Cruise-Ship-Info) ### Packages > [Bora Bora Vacations](https://www.expedia.ca/Bora-Bora.d602861.Destination-Travel-Guides) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) > > [Dublin Vacations](https://www.expedia.ca/Dublin.d178256.Destination-Travel-Guides) > > [Cross Iron Mills Mall](https://www.expedia.ca/Cross-Iron-Mills-Mall-Calgary.d6150525.Vacation-Attraction) ### General > [Visit Ujjain](https://www.expedia.ca/Ujjain.dx8904)