1/5 - Terrible
Dishonest company. We received a trip to the ostrich farm as a christmas gift. These guys didnt show up to pick us up for our scheduled trip (even though we had called and confirmed the day before). I called them and the manager told me we had no booking. I gave him our confirmation numbers (one for the trasportation, one for the farm tour) and he said our booking didnt exist. The manager told me that we must have booked through some guy who hasnt worked there in “a year”, (and that was who we confirmed with ) we definitely did NOT book through their company website. BUT that he was willing to give a refund to our friend who purchased the trip. I couldnt argue because i didnt know how the tickets were purchased. Later, after talking to the purchaser, i found out that he did indeed purchase through the website. Also later that day, the manager showed up at my hotel saying he was there to see if i still wanted to go, butwhen the hilton staff caleed my room he made them hang up! He then gave them new brochures for the farm and told them that i had made a mistake in my booking and that was the cause of the confusion!
