Title: Hotel Jacarandas - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Jacarandas Travelers find the perfect balance of pampering and play at this family-friendly retreat where adults enjoy spa treatments while kids make memories ## Photo gallery for Hotel Jacarandas ![2 outdoor pools, pool umbrellas - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/05ecee5a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/42adc1a2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Tokiwa - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/66b406cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Tokiwa | Terrace/patio - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/3c047fd1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Tokiwa - Hotel Jacarandas (Cuernavaca)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/139201df.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Jacarandas combines relaxation with family fun. Guests rejuvenate at Kauri Spa with facials and body wraps, or explore the garden. The property offers on-site shopping opportunities and free in-room WiFi, while children enjoy their time at the complimentary kids' club. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Air conditioning - Business services ## Room options ### Check availability for these dates Tonight [Jan. 15 - Jan. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=14823288&PinnedHotelID=14823288&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 3 of 3 rooms ### View all photos for Terraza B ![Room, 2 Double Beds (Terraza B)](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/61bb91a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terraza B ### Highlights Balcony Individually furnished Air conditioning Connecting rooms available TV Premium bedding Blackout drapes/curtains Private bathroom - 215 sq ft - Sleeps 2 - 2 Double Beds ### View all photos for Terraza A ![Terraza A](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/117e7f92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terraza A ### Highlights Individually furnished Air conditioning Connecting rooms available TV Premium bedding Blackout drapes/curtains Jetted bathtub Private bathroom - 269 sq ft - Sleeps 6 - 2 Double Beds and 2 Twin Beds ### View all photos for Suite Tokiwa ![Suite Tokiwa](https://images.trvl-media.com/lodging/15000000/14830000/14823300/14823288/66b406cf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Tokiwa ### Highlights Individually furnished Air conditioning Connecting rooms available TV Premium bedding Blackout drapes/curtains Deep soaking bathtub Private bathroom - 269 sq ft - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Jacarandas.h14823288.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Jacarandas.h14823288.Hotel-Information) ## About the area Cuernavaca is home to Hotel Jacarandas. Juan Soriano Museum and Ethnobotanical Garden and Museum of Traditional and Herbal Medicine are cultural highlights, and travelers looking to shop may want to visit Artisanal Market and Forum Cuernavaca. Consider Vista Luna for a night out or Borda Gardens if you're traveling with kids. [Visit our Cuernavaca travel guide](https://www.expedia.ca/Cuernavaca.dx944) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.92241%2C-99.21596&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=G_4CsOSomn979ejUNrOVbWQtTAQ=) Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450 ### What's nearby - Teopanzolco Archaeological Zone \- 19 min walk \- 1.6 km - Forum Cuernavaca \- 3 min drive \- 2.3 km - Plaza de Armas \- 3 min drive \- 2.7 km - Cuernavaca Cathedral \- 4 min drive \- 3.0 km - Borda Gardens \- 4 min drive \- 3.0 km ### Getting around - Benito Juarez International Airport (MEX) - 93 min drive ### Restaurants - ‪el Camaron Guasaveño - ‬6 min walk - ‪Hostería Las Quintas Resort & Spa Cuernavaca - ‬6 min walk - ‪Burger King - ‬11 min walk - ‪Sanborns Cuernavaca Casa de Piedra - ‬6 min walk - ‪Carl's Jr. - ‬9 min walk ## About this property ### Hotel Jacarandas Family-friendly hotel At Hotel Jacarandas, you can look forward to shopping on site, a garden, and laundry facilities. Indulge in a body wrap, a manicure/pedicure, and a massage at Kauri Spa, the onsite spa. Enjoy onsite activities like basketball, volleyball, and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a free kid's club. Other perks include: - 2 outdoor pools and a children's pool, along with pool umbrellas - Free self parking and valet parking - An outdoor tennis court, babysitting (surcharge), and a porter/bellhop - A 24-hour front desk, wedding services, and meeting rooms Room features All 86 individually furnished rooms feature thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. More conveniences in all rooms include: - Rainfall showers, free toiletries, and hair dryers - TVs with cable channels - Childcare services, daily housekeeping, and phones ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/103000000/102440000/102430100/102430019/e62a545f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fully equipped kitchen, high speed internet, comfy king-size bed and a small sofa bed. Reforma - Pool - Hot tub - Kitchen - Washer 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=102430019&PinnedHotelID=102430019&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/90000000/89460000/89459000/89458968/96a4dd21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CHULA Boutique-House /AC / Barbecue & Pool/ 10min from Cuernavaca Jiutecec - Pool - Kitchen - Pet friendly - Free WiFi 10 Exceptional 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=89458968&PinnedHotelID=89458968&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114690000/114683900/114683844/0e23226e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Begonias Hotel más Villas Jiutepec - Pool - Free WiFi - Restaurant - Parking available 9.2 Wonderful 15 reviews CA $167 CA $200 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=114683844&PinnedHotelID=114683844&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/115000000/114770000/114768900/114768807/ed114a92.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Tabachin Cuernavaca - Pool - Spa - Pet friendly - Free WiFi 8.4 Very good 8 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=114768807&PinnedHotelID=114768807&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Room | Terrace/patio](https://images.trvl-media.com/lodging/31000000/30670000/30662300/30662230/37a18462.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pug Seal Polanco Anatole France Polanco - Breakfast included - Pet friendly - Parking included - Free WiFi 9.4 Exceptional 114 reviews CA $434 CA $518 total includes taxes & fees Jan 16 - Jan 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=30662230&PinnedHotelID=30662230&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, down comforters, pillowtop beds, minibar](https://images.trvl-media.com/lodging/17000000/16020000/16015700/16015683/75d95321.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana México Toreo Naucalpan - Pool - Pet friendly - Free WiFi - Restaurant 9.6 Exceptional 1,002 reviews CA $243 CA $292 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=16015683&PinnedHotelID=16015683&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/22700/22640/67da94b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Seasons Hotel Mexico City Reforma - Pool - Hot tub - Spa - Pet friendly 9.4 Exceptional 1,002 reviews CA $1,409 CA $1,684 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=22640&PinnedHotelID=22640&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/71000000/70970000/70963200/70963162/27e07822.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Alest Hotel Polanco - Breakfast included - Spa - Pet friendly - Parking included 9.8 Exceptional 315 reviews CA $899 CA $1,075 total includes taxes & fees Feb 11 - Feb 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=70963162&PinnedHotelID=70963162&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6510000/6501500/6501482/10180ec3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Mexico City Santa Fe Santa Fe - Pool - Pet friendly - Free WiFi - Restaurant 9.2 Wonderful 1,001 reviews CA $183 CA $218 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=6501482&PinnedHotelID=6501482&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Room, 2 Queen Beds, Balcony](https://images.trvl-media.com/lodging/97000000/96270000/96267600/96267534/fb929ae9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimpton Virgilio Polanco by IHG Polanco - Pool - Pet friendly - Free WiFi - Restaurant 9.6 Exceptional 57 reviews CA $511 CA $694 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=96267534&PinnedHotelID=96267534&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site ### Things to do - 2 outdoor pools - Basketball - Children's pool - Free children's club - Full-service spa - Outdoor tennis court - Racquetball/squash - Shopping - Volleyball ### Family friendly - 2 outdoor pools - Children's pool - Free children's club - In-room babysitting (surcharge) - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities ### Guest services - Housekeeping (daily) - Porter/bellhop - Wedding services ### Business services - Business center - Conference center - Meeting rooms ### Outdoors - Garden - Pool umbrellas ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open select days ### Accessibility - Elevator ### More - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower ### Entertainment - TV with cable channels ### More - Air conditioning - Connecting rooms available - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Alcohol is not permitted at this property Guests under 11 years old are not allowed in the swimming pool, and guests under 11 years old are only allowed in the swimming pool with adult supervision ### Property is also known as Hotel Jacarandas Cuernavaca Hotel Jacarandas Jacarandas Cuernavaca Jacarandas Hotel Jacarandas Hotel Hotel Jacarandas Cuernavaca Hotel Jacarandas Hotel Cuernavaca ## Frequently asked questions ### Does Hotel Jacarandas have a pool? ### Is Hotel Jacarandas pet-friendly? ### How much is parking? ### What time is check-in at Hotel Jacarandas? ### What time is check-out at Hotel Jacarandas? ### Where is Hotel Jacarandas located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Jacarandas Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 93 8 - Good 67 6 - Okay 10 4 - Poor 8 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Sarahi Jul 4, 2022 Liked: Staff & service, amenities, property conditions & facilities excellent quiet clean and safe place ideal for my family ##### Sarahi Stayed 2 nights in Jul 2022 ### 8/10 Good #### Adriana Jul 18, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service, location for what I needed, and overall the property has everything you need ##### Adriana Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### M Oct 21, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent ##### M Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### MIGUEL ANGEL Dec 22, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo estuvo muy agradable, gracias por la atención. ##### MIGUEL ANGEL ### 10/10 Excellent #### TANIA Dec 18, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy limpio, excelente servicio. ##### TANIA Stayed 2 nights in Dec 2022 ### 8/10 Good #### Susana Nov 28, 2022 Liked: Cleanliness, staff & service Instalaciones un poco viejas. Deben remodelar o actualizarse ##### Susana ### 8/10 Good #### ALCYNOE Nov 7, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Le falta un poco de mantenimiento nada más. Todo lo demás súper bien. La atención buenísima. ##### ALCYNOE Stayed 1 night in Nov 2022 ### 4/10 Poor #### Octavio Bonilla Sep 18, 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities Era un grandioso lugar con restaurante y ahora para tomar los alimentos hay que salir , no tienen ni un café , rente una suite , y estaba en pésimas condiciones ,,, Y muy cara No vuelvo a regresar ##### Octavio Bonilla Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Jose A Jul 19, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen hotel para descanso de fin de semana para familias grandes ##### Jose A Stayed 2 nights in Jul 2022 ### 8/10 Good #### ALFONSO Jul 4, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities SIN DUDA UNO DE MIS LUGARES FAVORITOS. LAMENTO QUE LA PANDEMIA Y HECHOS NATURALES LO HAYAN AFECTADO UN POCO, PERO SIGUE SIENDO GENIAL. LA ATENCIÓN DE LA GENTE QUE AHÍ TRABAJA, ES INMEJORABLE. LO RECOMIENDO AMPLIAMENTE PARA DESCANSAR Y DESCONECTARSE DE TODO. ##### ALFONSO Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Sandra May 30, 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Que el pasto estaba seco ##### Sandra Stayed 1 night in May 2022 ### 4/10 Poor #### Verified traveller May 16, 2022 Disliked: Staff & service, property conditions & facilities Conocí este hotel hace varios años y estaba muy bonito. ahora está demasiado descuidado y no ha tenido mantenimiento. La poza era un gran atractivo y ya no funciona, muchas áreas verdes están descuidadas y el pasto está seco. Las canchas de tenis totalmente sin mantenimiento con la red cayéndose a pedazos y el piso muy maltratado. Las toallas no olían a limpio. Solo mantienen cuidada una parte del hotel que es el área de alberca y algunos jardines. Ya no tienen restaurante. ##### Verified traveller Stayed 1 night in May 2022 ### 10/10 Excellent #### Alicia Apr 3, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente servicio Excelente atención y servicio, el hotel muy limpio ##### Alicia Stayed 2 nights in Mar 2022 ### 8/10 Good #### Claudia Guadalupe Feb 28, 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Muy buen lugar para descansar El cuarto y el lugar estuvieron muy bien, y muy cerca de las albercas, el aire acondicionado funcionaba bien y el servicio no tengo ninguna queja, lo unico que no me gusto fue que las dos albercas no las limpian, siempre estaban llenas de insectos y hojas ##### Claudia Guadalupe Stayed 3 nights in Feb 2022 ### 2/10 Terrible #### Jesus Jan 24, 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR ##### Jesus Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Héctor Dec 7, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien y el personal muy amable y accesible ##### Héctor Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Robert Dec 1, 2021 Liked: Staff & service, property conditions & facilities The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time. ##### Robert Stayed 2 nights in Nov 2021 ### 4/10 Poor #### George Oct 18, 2021 Disliked: Property conditions & facilities Falta de mantenimiento a las instalaciones ##### George Stayed 1 night in Oct 2021 ### 8/10 Good #### JORGE Sep 3, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Casi totalmente satisfecho Muy bien en general, un par de toallas olían a humedad, aparte de eso todo bien ##### JORGE Stayed 1 night in Aug 2021 ### 10/10 Excellent #### Verified traveller Aug 27, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super Me encanta que puedes realizar varias actividades ##### Verified traveller Stayed 3 nights in Aug 2021 ### 2/10 Terrible #### Verified traveller Jun 17, 2021 Liked: Cleanliness Disliked: Staff & service The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend ##### Verified traveller Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Verified traveller May 26, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy bonito El hotel es muy bonito, definitivamente me volvería alojar ahí ##### Verified traveller Stayed 3 nights in May 2021 ### 8/10 Good #### JACOBO May 25, 2021 Liked: Cleanliness, property conditions & facilities, room comfort #### En general, bien El hotel está limpio y es agradable pero nunca salió agua caliente en la regadera. ##### JACOBO Stayed 2 nights in May 2021 ### 10/10 Excellent #### Verified traveller May 11, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me pareció excelente para l temporada pandemia, poco personal pero muy atentos. ##### Verified traveller Stayed 1 night in May 2021 ### 8/10 Good #### Tania T Mar 30, 2021 Liked: Room comfort #### Lindos jardines pero muchos huéspedes. Es un hotel bonito pero tiene muchas zonas como abandonadas, no cuenta con ningún servicio como restaurante o tiendita, y al no tener refrigerador tiene uno que llevar su hielera porque sólo hay una botella de agua en la habitación. Tienen pocos empleados y por ello no se dan abasto. La alberca al ser pequeña no es muy cómoda por la cantidad de gente que se hospeda. No lo recomendaría para ir en fin de semana, mucha gente. Desocupan una habitación, la limpian y enseguida entran huéspedes. Para tiempos de covid no lo sugiero. ##### Tania T Stayed 2 nights in Mar 2021 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Decameron Complex Bucerias, A Trademark All Inclusive](https://www.expedia.ca/Bucerias-Hotels-Grand-Decameron-Complex-Bucerias.h485427.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)