Title: Hotel El Castillo - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel El Castillo Hotel in Cuernavaca with a 24-hour front desk and an indoor pool ![Courtyard](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/7a87ba4c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, Multiple Beds, Smoking, Garden View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/74d658ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Suite, City View | City view](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/f70e689b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Arcade](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/6d409b13.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Room, Balcony, Courtyard View | Balcony](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a81a3ec4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel El Castillo creates a serene atmosphere for travelers seeking both comfort and convenience. Guests appreciate the practical amenities including laundry facilities, in-room WiFi, and the security of a 24-hour front desk staff ready to assist at any hour. 5.8 ## Popular amenities - Pool - Laundry - 24/7 front desk - Pet-friendly - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=104962032&PinnedHotelID=104962032&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Romantic Room, Courtyard View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/cf8e277d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, Courtyard View ### Highlights Private indoor hot tub Flat-screen TV Portable fan Down duvet Separate bedroom Jetted bathtub Private bathroom Separate bathtub and shower - Sleeps 2 - 1 King Bed ![Standard Room, 1 Queen Bed](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/45db179c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed ### Highlights Flat-screen TV Separate bedroom Portable fan Down duvet Rainfall showerhead Private bathroom Free bottled water Cable channels - 1 bedroom - Sleeps 2 - 1 Queen Bed ![Family Double Room](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a5b7ad52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double Room ### Highlights Flat-screen TV Portable fan Down duvet Separate bedroom Rainfall showerhead Private bathroom Free bottled water Cable channels - Sleeps 5 - 1 King Bed and 1 Queen Bed ![Superior Suite, City View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/a131a7bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, City View ### Highlights Separate dining area Separate sitting area Kitchenette Full-sized refrigerator/freezer Flat-screen TV Separate bedroom Portable fan Down duvet - 1 bedroom - City view - Sleeps 7 - 1 King Bed and 2 King Sofa Beds ![Luxury Room, Balcony, Courtyard View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/bd86d6e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, Balcony, Courtyard View ### Highlights Balcony Flat-screen TV Portable fan Down duvet Separate bedroom Rainfall showerhead Hair dryer Private bathroom - Sleeps 4 - 1 King Bed and 1 Queen Sofa Bed ![Deluxe Room, Multiple Beds, Smoking, Garden View](https://images.trvl-media.com/lodging/105000000/104970000/104962100/104962032/c7c6cf5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Multiple Beds, Smoking, Garden View ### Highlights Flat-screen TV Portable fan Down duvet Separate bedroom Rainfall showerhead Private bathroom Free bottled water Cable channels - 438 sq ft - Sleeps 7 - 1 King Bed, 1 King Sofa Bed and 1 Queen Bed ## You may also like Ad ![2 restaurants, breakfast, lunch, dinner served; Asian cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/20300/20292/5bccb16a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Sumiya Cuernavaca Sumiya - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,001 reviews CA $257 CA $307 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Jiutepec-Hotels-Hotel-Sumiya-Cuernavaca.h20292.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=39f8d096-1c63-4c18-8d99-8c1f8c3e5ca7&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4150000/4141300/4141300/322321e1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Anticavilla Hotel restaurante & Spa Vista Hermosa - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 371 reviews CA $296 CA $369 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Cuernavaca-Hotels-Anticavilla-Hotel-Adults-Only.h4141300.Hotel-Information?chkin=2025-11-9&chkout=2025-11-10&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=39f8d096-1c63-4c18-8d99-8c1f8c3e5ca7&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/7000000/6070000/6068400/6068331/32f4b4c4.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Hotel & Suites Cuernavaca by IHG Cuernavaca - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,008 reviews CA $106 CA $127 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Cuernavaca-Hotels-Holiday-Inn-Express-Hotel-Suites-Cuernavaca.h6068331.Hotel-Information?chkin=2025-11-4&chkout=2025-11-5&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=39f8d096-1c63-4c18-8d99-8c1f8c3e5ca7&top_cur=CAD) Ad ![Breakfast, lunch, dinner served; garden views](https://images.trvl-media.com/lodging/1000000/990000/981100/981048/04b49863.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Cuernavaca by IHG Acapantzingo - Pool - Pet-friendly - Kids pool - Parking included 8.6 Excellent 987 reviews CA $181 CA $217 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Cuernavaca-Hotels-Holiday-Inn-Cuernavaca.h981048.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=39f8d096-1c63-4c18-8d99-8c1f8c3e5ca7&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-El-Castillo.h104962032.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-El-Castillo.h104962032.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.97580%2C-99.18310&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=MWxCGaV4kSIyqkWNV79HLIrIK58=) carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, MOR, 62300 #### What's nearby - Galerias Cuernavaca Mall - 7 min drive - 6.0 km - AVERANDA - 7 min drive - 6.8 km - University of the State of Morelos - 8 min drive - 6.0 km - Forum Cuernavaca - 9 min drive - 7.9 km - Cuernavaca Cathedral - 13 min drive - 9.8 km #### Getting around - Benito Juarez International Airport (MEX) - 98 min drive #### Restaurants - ‪Los Molcajetes - ‬17 min walk - ‪The Italian Coffe - ‬6 min drive - ‪Barbacoa el Hidalgense - ‬10 min walk - ‪El Colibrí - ‬5 min walk - ‪Pozole Lupilla - ‬4 min drive ## About this property ### Hotel El Castillo Property highlights Hotel El Castillo provides laundry facilities and more. Guests can connect to free in-room WiFi. You'll also find perks like: - An indoor pool - Free self parking - A 24-hour front desk Room features All guestrooms at Hotel El Castillo feature comforts such as free WiFi and free bottled water. Other amenities include: - Bathrooms with rainfall showers and shampoo - 32-inch flat-screen TVs with cable channels - Portable fans and housekeeping ## Similar properties ![Outdoor dining](https://images.trvl-media.com/lodging/13000000/12650000/12643900/12643856/bd0746ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Puerta del Cielo Cuernavaca - Pool - Parking included - Free WiFi - Housekeeping 3.8 186 reviews CA $35 CA $42 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=12643856&PinnedHotelID=12643856&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/30000000/29680000/29672700/29672614/f0cda4dd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Real de Obregon Central Cuernavaca - Pool - Pet-friendly - Parking included - Free WiFi 4.4 82 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=29672614&PinnedHotelID=29672614&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Room](https://images.trvl-media.com/lodging/45000000/44790000/44787500/44787431/1f76021c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Juarez Central Cuernavaca - Pet-friendly - Parking included - Free WiFi - Laundry 5.4 84 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=44787431&PinnedHotelID=44787431&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/36000000/35200000/35193500/35193433/695e6dbb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Borda Cuernavaca Cuernavaca - Pool - Pet-friendly - Free WiFi - Restaurant 8.0 Very good 475 reviews CA $73 CA $87 total includes taxes & fees Nov 29 - Nov 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=35193433&PinnedHotelID=35193433&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/9000000/8090000/8084700/8084644/f4a16892.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rúah Central Cuernavaca - Pool - Kids pool - Parking included - Free WiFi 7.6 Good 399 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=8084644&PinnedHotelID=8084644&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/89000000/88190000/88182900/88182808/cf8933c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Puerto Morelos Cuernavaca La Pradera - Parking included - Free WiFi - Air conditioning - Breakfast available 8.2 Very good 38 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=88182808&PinnedHotelID=88182808&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/27000000/26840000/26834100/26834004/dcfc047e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Delf-inn CIVAC - Parking included - Free WiFi - Restaurant - Gym 7.2 Good 278 reviews CA $48 CA $68 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=26834004&PinnedHotelID=26834004&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1160000/1155500/1155434/5976197b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aristos Cuernavaca Rancho Cortes - Pool - Pet-friendly - Kids pool - Free WiFi 8.4 Very good 1,000 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=1155434&PinnedHotelID=1155434&HadPinnedHotel=true®ionId=-1&adults=2) ![Classic Apartment, Mountain View | Living area](https://images.trvl-media.com/lodging/112000000/111460000/111457600/111457516/5b0b2ea3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Ecológica Tepoztlán - Pet-friendly - Parking included - Kitchen 8.0 Very good 2 reviews CA $34 CA $52 total includes taxes & fees Nov 28 - Nov 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=111457516&PinnedHotelID=111457516&HadPinnedHotel=true®ionId=-1&adults=2) ![Bed sheets](https://images.trvl-media.com/lodging/90000000/89140000/89140000/89139963/1d708268.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TuboHotel - Hostel Tepoztlán - Pool - Breakfast included - Spa - Pet-friendly 8.8 Excellent 61 reviews CA $61 CA $73 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=89139963&PinnedHotelID=89139963&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Onsite parking options include a garage ### Things to do - Indoor pool ### Family friendly - Indoor pool - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Handrails in stairways (36 inches high) - Lever door handles - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Designated smoking areas ## Room amenities ### Bedroom - Down comforter ### Bathroom - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Portable fan ## Policies ### Check-in Check-in start time: 2:30 PM; Check-in end time: anytime Minimum check-in age: 15 ### Check-out Check-out before 1:00 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Heated pool maintenance fee: MXN 100 per stay - Laundry fee: MXN 100 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 9:30 AM to 9:00 PM ### Property is also known as Hotel El Castillo Hotel Hotel El Castillo Cuernavaca Hotel El Castillo Hotel Cuernavaca ## Frequently asked questions ### Does Hotel El Castillo have a pool? > Yes, this property has an indoor pool. Pool access is from 9:30 AM–9:00 PM. ### Is Hotel El Castillo pet-friendly? > Yes, cats and dogs are allowed at this property. ### How much is parking at Hotel El Castillo? > Self parking is free at this property. ### What time is check-in at Hotel El Castillo? > Check-in start time: 2:30 PM; Check-in end time: anytime. ### What time is check-out at Hotel El Castillo? > Check-out is at 1:00 PM. ### Where is Hotel El Castillo located? > Situated in Cuernavaca, this hotel is 0.7 mi (1.1 km) from El Tepozteco National Park and within 6 mi (10 km) of Parish of the Divine Savior and University of the State of Morelos. La Paloma de la Paz and Gallaecia Jardin y Salón de Eventos are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel El Castillo Reviews 5.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 12 8 - Good 4 6 - Okay 7 4 - Poor 5 2 - Terrible 15 ### 6.2/10 Cleanliness ### 6.2/10 Staff & service ### 6.4/10 Amenities ### 6.0/10 Property conditions & facilities ### 6.8/10 Eco-friendliness ### 10/10 Excellent #### Leonor Apr 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Leonor Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Carmen Jul 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service ##### Carmen Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Enrique Sep 18, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia. ##### Enrique Stayed 1 night in Sep 2025 ### 4/10 Poor #### Ara Jul 27, 2025 Disliked: Cleanliness, staff & service No coincide con las fotos de publicidad ##### Ara Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Luis Arnulfo Jun 15, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro ##### Luis Arnulfo Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Fernando Feb 10, 2025 Disliked: Amenities El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion ##### Fernando Stayed 1 night in Feb 2025 ### 4/10 Poor #### Nabora Dec 30, 2024 Disliked: Staff & service, amenities, property conditions & facilities Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable ##### Nabora Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Montserrat Nov 24, 2024 No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada ##### Montserrat Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Penny Oct 27, 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad ##### Penny Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ricardo Oct 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen lugar y tranquilo ##### Ricardo Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ricardo Oct 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar ##### Ricardo Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Elizabeth Oct 10, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Muy mal ##### Elizabeth Stayed 1 night in Oct 2024 ### 8/10 Good #### Isis Mireya Oct 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones.. ##### Isis Mireya Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Israel Sep 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Solo las almohadas un poco sucias pero no las cambiaron ##### Israel Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Allan Gilberto Sep 1, 2024 Liked: Property conditions & facilities Aceptable a secas ##### Allan Gilberto Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Ricardo Aug 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio del personal y el hotel es muy bonito Las habitaciones son muy amplias ##### Ricardo Stayed 1 night in Aug 2024 ### 10/10 Excellent #### SANDRA GABRIELA Aug 19, 2024 Muy buen lugar ##### SANDRA GABRIELA Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Ricardo Aug 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bonita habitación ##### Ricardo Stayed 1 night in Aug 2024 ### 2/10 Terrible #### JOSE JESUS BRAY Aug 11, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Para empezar no tenían agendada mi reservación que el costo es de 481 , lle y esa mala noticia y me combraron750.00 porque dijo la encargada que si no se lo cobraban a ella y no me dieron factura ni agua había para tomar en el cuarto no hay aire acondicionado ni abanicomuy terrible ##### JOSE JESUS BRAY Stayed 1 night in Aug 2024 ### 8/10 Good #### Nico Aug 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy tranquilo los alrededores son bonitos pero tuve resulta que me ofrecieron algo diferente a lo que me dieron y tuve que pagar Mas para que que me dieran un cuarto más y aun asiA1ljcll así uno así un granded grande{ ##### Nico Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Yesenia Jul 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities El lugar es bonito ##### Yesenia Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Rosalba Jul 18, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Parecía que estaba hospedado en la cárcel, se escuchó parejas teniendo sexo pareciera que la estaban matando fue una noche horrible ##### Rosalba Stayed 1 night in Jul 2024 ### 6/10 Okay #### angel rodrigo Jul 8, 2024 Es un lugar tranquilo pero si lo tienen descuidado por ejemplo la fuente principal, el área de la alberca parece literal bodega, no hay ni agua, jabón ni papel higiénico en el baño. No hay agua caliente en la regadera en la mañana, no cuentan con botes de basura en la habitación. Permiten huéspedes ruidosos y con música fuerte toda la noche. ##### angel rodrigo Stayed 1 night in Jul 2024 ### 8/10 Good #### Yessenia Jazmin Jul 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien solo que les hace falta aire acondicionado ##### Yessenia Jazmin Stayed 1 night in Jul 2024 ### 2/10 Terrible #### Jarit Jul 1, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pero que un hotel de paso barato!!!! Pésimo lugar desde la primer atención que dan, los empleados solo saben cobrar y dar la llave. La habitación 4 la entregaron sucia sin barrer ni trapear, el wc tapado, no hubo agua caliente, pelos en el piso y el la cama con la sobrecama manchada sin lavar. Reporté todo cuando salí y regresé y solo cambiaron la sobrecama!!! La TV no estaba contada al cable , le faltaba un cable HDMI. Pesimo lugar, hay lugares de paso con mejor servicio por la mitad del costo!!!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/5C073958CB255FB579BD662289796F43CE8AB18F1719778290992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/02AD2C7676053627C32C72AA552445C83425DE221719861468161.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jarit Stayed 1 night in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Grand Decameron Complex Bucerias, A Trademark All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Royal-Decameron-Complex-All-Inclusive.h485427.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)