Title: La Provence Restaurant & Boutique Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # La Provence Restaurant & Boutique Hotel Pet-friendly hotel with free breakfast connected to a shopping center in Cuernavaca ## Photo gallery for La Provence Restaurant & Boutique Hotel ![Garden - La Provence Restaurant & Boutique Hotel (Cuernavaca)](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/60f7ce77.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers - La Provence Restaurant & Boutique Hotel (Cuernavaca)](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/cb6e45b4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - La Provence Restaurant & Boutique Hotel (Cuernavaca)](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/e133a2c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - La Provence Restaurant & Boutique Hotel (Cuernavaca)](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/82897427.jpg?impolicy=resizecrop&rw=297&ra=fit) ![HABITACION JR. SUTE - La Provence Restaurant & Boutique Hotel (Cuernavaca)](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/5059c31b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in a vibrant shopping district, La Provence Restaurant & Boutique Hotel offers a welcoming retreat with a continental breakfast, swim-up bar, spa treatments, art gallery, coffee shop, and high-speed WiFi for comfort and convenience. ## Reviews 8.2 Very good ## Popular amenities - Breakfast included - Spa - Bar - Room service - Housekeeping - Pool ## Room options ### Check availability for these dates Tonight [Dec. 15 - Dec. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 16 - Dec. 17](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for SUITE CON JACUZZI AMATE ![SUITE CON JACUZZI AMATE](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/f65ba854.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SUITE CON JACUZZI AMATE ### Highlights Deck/patio Outdoor play area Separate dining area Air conditioning TV Separate bedroom Ceiling fan Premium bedding - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for HABITACION EJECUTIVA ![HABITACION EJECUTIVA](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/00dfbd1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION EJECUTIVA 8.0 Very good 1 review ### Highlights Separate dining area Air conditioning TV Ceiling fan Blackout drapes/curtains Premium bedding Private bathroom Hair dryer - Sleeps 2 - 1 Queen Bed ### View all photos for HABITACION ESTANDART ![HABITACION ESTANDART](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/536e7eec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION ESTANDART 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area TV Ceiling fan Blackout drapes/curtains Premium bedding Private bathroom Hair dryer - Sleeps 2 - 1 Double Bed ### View all photos for HABITACION JR. SUTE ![HABITACION JR. SUTE](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/5059c31b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION JR. SUTE 10.0 Exceptional 1 review ### Highlights Separate dining area Air conditioning TV Ceiling fan Blackout drapes/curtains Premium bedding Private bathroom Hair dryer - Sleeps 4 - 2 Double Beds ### View all photos for HABITACION EJECUTIVA SOFA ![HABITACION EJECUTIVA SOFA](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/6b2b0b81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION EJECUTIVA SOFA ### Highlights Separate dining area Air conditioning TV Ceiling fan Blackout drapes/curtains Premium bedding Private bathroom Hair dryer - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/920000/915300/915219/b7160246.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma Cuernavaca Puerta Paraiso Cuernavaca - Pool - Parking included - Free WiFi - Restaurant 7.4 Good 836 reviews CA $97 CA $116 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Cuernavaca-Hotels-Gamma-Cuernavaca-Puerta-Paraiso.h915219.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=1b256bf9-3649-4b0d-adbb-90a5693e3f63&top_cur=CAD) Ad ![2 restaurants, breakfast, lunch, dinner served; Asian cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/20300/20292/60759bd2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Sumiya Cuernavaca Sumiya - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,006 reviews CA $260 CA $312 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Jiutepec-Hotels-Hotel-Sumiya-Cuernavaca.h20292.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=1b256bf9-3649-4b0d-adbb-90a5693e3f63&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/530000/527600/527598/d25182ed_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mision del Sol Resort and Spa - Adults only Jiutepec - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 566 reviews CA $311 CA $404 total includes taxes & fees Jan 2 - Jan 3, 2026 [](https://www.expedia.ca/Cuernavaca-Hotels-Mision-Del-Sol-Resort-And-Spa.h527598.Hotel-Information?chkin=2026-1-2&chkout=2026-1-3&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=1b256bf9-3649-4b0d-adbb-90a5693e3f63&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/980000/978800/978751/89d8ecb2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Racquet Cuernavaca Rancho Cortes - Pool - Spa - Kids pool - Parking included 8.2 Very good 992 reviews CA $86 CA $103 total includes taxes & fees Jan 13 - Jan 14, 2026 [](https://www.expedia.ca/Cuernavaca-Hotels-Racquet-Cuernavaca.h978751.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=1b256bf9-3649-4b0d-adbb-90a5693e3f63&top_cur=CAD) Ad ![Reception](https://images.trvl-media.com/lodging/105000000/104820000/104817100/104817017/916d3ad5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Xhiara Hotel Xochitepec Centro - Pool - Breakfast included - Pet-friendly - Free WiFi 9.0 Wonderful 6 reviews CA $174 CA $211 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Xochitepec-Hotels-Xhiara-Hotel.h104817017.Hotel-Information?chkin=2026-1-7&chkout=2026-1-8&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=1b256bf9-3649-4b0d-adbb-90a5693e3f63&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/122000000/121020000/121011700/121011615/4ffb77b2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVICENA HOTEL BOUTIQUE Central Cuernavaca - Pool - Breakfast included - Spa - Pet-friendly 9.8 Exceptional 8 reviews CA $196 CA $235 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/Cuernavaca-Hotels-AVICENA-HOTEL-BOUTIQUE.h121011615.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=944&destination=Cuernavaca&destType=MARKET&latLong=18.921225,-99.234863&searchId=1b256bf9-3649-4b0d-adbb-90a5693e3f63&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Amate.h19634165.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Amate.h19634165.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.91210%2C-99.23725&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AgNU6L0UTClBwd5tIrOzGAfYup8=) Plutarco Elias Calles No. 22, Cuernavaca, MOR, 62030 #### What's nearby - Cuernavaca Golf Club \- 2 min walk \- 0.2 km - Cuernavaca Cathedral \- 12 min walk \- 1.0 km - Borda Gardens \- 14 min walk \- 1.2 km - Plaza de Armas \- 15 min walk \- 1.3 km - Cuauhnahuac Regional Museum \- 17 min walk \- 1.5 km #### Getting around - Benito Juarez International Airport (MEX) - 101 min drive #### Restaurants - ‪Restaurante Casa Taxco “Hotel Quinta Lucerito” - ‬4 min walk - ‪Chaparrito's Taco's Bar - ‬9 min walk - ‪Le Cafe Du Monde - ‬7 min walk - ‪Amasijo - ‬9 min walk - ‪La provence - ‬1 min walk ## About this property ### La Provence Restaurant & Boutique Hotel Hotel connected to a shopping center Free continental breakfast, a swim-up bar, and a terrace are just a few of the amenities provided at La Provence Restaurant & Boutique Hotel. Treat yourself to spa services, such as a manicure/pedicure, a body treatment, or a body scrub. The on-site French cuisine restaurant, La Provence, offers lunch and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with an art gallery on site and a coffee shop/cafe. You'll also find perks like: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking - A roundtrip airport shuttle (surcharge), a banquet hall, and beach towels - A front-desk safe, luggage storage, and concierge services Room features All guestrooms at La Provence Restaurant & Boutique Hotel boast comforts such as premium bedding and separate dining areas, in addition to amenities like free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 50-inch TVs with cable channels and DVD players - Separate dining areas, highchairs, and ceiling fans ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/6000000/5570000/5560600/5560597/7d8ceabf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Flor de Mayo Hotel & Restaurant - Adults only Central Cuernavaca - Pool - Spa - Pet-friendly - Parking included 7.8 Good 149 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=5560597&PinnedHotelID=5560597&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/10000000/9760000/9759400/9759349/fc57ad7a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique Casa de Campo Central Cuernavaca - Pool - Hot tub - Spa - Parking included 8.8 Excellent 124 reviews CA $123 CA $147 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=9759349&PinnedHotelID=9759349&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/3000000/2460000/2457300/2457295/9dda553d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Boutique La Casa Azul Central Cuernavaca - 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Free self parking on site ### Food and drink - Free continental breakfast available daily 8:00 AM to noon - A bar/lounge - A coffee shop/cafe - A restaurant - A swim-up bar - Couples/private dining - Private picnics - Snack bar/deli ### Restaurants on site - La Provence ### Things to do - Art gallery - Hot tub - Outdoor pool ### Family friendly - DVD player - Free supervised activities for children - High chair - Outdoor pool - Separate in-room dining area - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - 215 square feet of conference space - Business center - Coworking space - Meeting room ### Outdoors - Beach towels - Beach umbrellas - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Couples treatment rooms - Deep-tissue massages - Facials - Manicures/pedicures ### Accessibility - No elevator ### More - 2 buildings - 2 floors - Banquet hall - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 50-inch TV with cable channels - DVD player ### Food and drink - Limited room service - Separate dining area ### More - Ceiling fan - Fan - Free local calls - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 8:00 AM - 11:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of MXN 500 per pet, per night, plus a deposit of MXN 500 per night Service animals are welcome, and are exempt from fees Pets cannot be left unattended Litter boxes are available ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1000.0 per stay We have included all charges provided to us by the property. ### Optional extras - Pet deposit: MXN 500 per night - Pet fee: MXN 500 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Provence Hotel Restaurant Cuernavaca Provence Restaurant Cuernavaca Provence Restaurant Cuernavac Hotel Amate La Provence Restaurant & La Provence Hotel Restaurant La Provence Restaurant & Boutique Hotel Hotel La Provence Restaurant & Boutique Hotel Cuernavaca La Provence Restaurant & Boutique Hotel Hotel Cuernavaca ## Frequently asked questions ### Does La Provence Restaurant & Boutique Hotel have a pool? ### How much does it cost to stay at La Provence Restaurant & Boutique Hotel? ### Is La Provence Restaurant & Boutique Hotel pet-friendly? ### How much is parking? ### What time is check-in at La Provence Restaurant & Boutique Hotel? ### What time is check-out at La Provence Restaurant & Boutique Hotel? ### Does La Provence Restaurant & Boutique Hotel provide a shuttle to the airport? ### Where is La Provence Restaurant & Boutique Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## La Provence Restaurant & Boutique Hotel Reviews ## Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 50 8 - Good 24 6 - Okay 12 4 - Poor 3 2 - Terrible 8 ### 8.8/10 Cleanliness ### 8.8/10 Staff & service ### 8.6/10 Amenities ### 8.2/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### MIREYA Nov 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities La alberca climatizada, excelente servicio, habitación, desayunos y jardines. ![](https://a.travel-assets.com/ugc/hotel-reviews/82ecbb4d-f7f6-4ff7-b6e8-5fc2361c3b06-1763944314254.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e3b3e307-2e7b-4459-9945-f816c9122104-1763944315189.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d8e4d151-923f-4191-8ded-b6623ff920d1-1763944314769.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/051634a0-2abf-43df-8458-3db58a89e37a-1763944313398.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### MIREYA Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Tania Sánchez Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities El personal super amable y está muy lindo todo. ##### Tania Sánchez Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Maria del pilar Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Muy bonito hotel ##### Maria del pilar Stayed 1 night in Nov 2025 ### 10/10 Excellent #### JOSE Nov 3, 2025 Liked: Cleanliness, property conditions & facilities super ##### JOSE Stayed 1 night in Nov 2025 ### 8/10 Good #### CHRISTINE Jun 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Il est noté que le petit déjeuner est un buffet continental dans la réservation, déçus nous avons eu droit à un café un jus de fruit et un morceau de gâteau … où est l erreur ? ![](https://a.travel-assets.com/ugc/hotel-reviews/ddcdba6a-9445-44ae-be11-f62b61068b13-1748738863178.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CHRISTINE Stayed 1 night in May 2025 ### 8/10 Good #### jose a May 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bonito hotel Todo estuvo bien, excepto porque no tienen aire acondicionado, solo ventiladores, y en la noche hace calor, fue el unico inconveniente ##### jose a Stayed 3 nights in May 2025 ### 10/10 Excellent #### Lilian Mar 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito lugar y el personal muy amable ##### Lilian Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Miguel Jan 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buena opción de fin de semana Excelente estancia ##### Miguel Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Rodrigo Aug 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien, sólo tuve mala experiencia con la comida del restaurante, uno de los alimentos estaba en mal estado. ##### Rodrigo Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Selene Apr 29, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities No hay recepcionista cuando llegamos, nos comentaron que hasta las 3\. Cuartos con larvas en cabecera y colchones con pequeñas cucarachas en el baño. El mesero atendió nuestra inconformidad después de quejarnos 4 veces en recepción con otro Mesero (estaba la administradora y gerente afuera sentadas en el jardín charlando); el mismo mesero nos cambió de cuarto donde encontramos cucarachas grandes arriba del mueble y en el piso. No comentaron que fumigaron el lunes, para el viernes en la tarde/noche no habían hecho limpieza de la fumigación de los cuartos desocupados. ¿Entonces porque el Check-in es hasta las 3? Nos fuimos del hotel, "habló" con nosotros, la gerente y la administradora, en un tono que no les importaba mucho que nos fuéramos, "se disculparon". Es lamentable, porque hubo muchos pretextos y no una disculpa real; siempre los hoteles en Cuernavaca estarán llenos, asumo que un cliente más o menos no es relevante. En estas situaciones es cuando se ve si la administración en realidad sabe llevar un hotel o no. Pagamos menos con Expedia, creo que por esto el servicio del hotel no es bueno o fuimos ignoradas. Piden identificación oficial. Bueno: los gatos que tenían y el único mesero que SI nos apoyó dentro de lo que pudo. Recomendación: Revisen muy bien sus cuartos, sobre todo si se los dan cerca de la cocina; revisar las cabeceras que son como agujeradas. ##### Selene Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Jordi Nov 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Buen y lindo lugar, muy atento el personal ##### Jordi ### 10/10 Excellent #### JOSE ANTONIO Oct 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort La habitacion de mediana calidad ; lo que definitivamente es muy buenos es la comida . 100% recomenndable ##### JOSE ANTONIO Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Heidi Aug 13, 2023 Liked: Amenities, property conditions & facilities Excelente ##### Heidi Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Tania Maria Jun 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities \- ##### Tania Maria Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Isabel May 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy bonito hotel Muy bonito hotel, habitación muy amplia y limpia. Hay jardines y alberca. Jenny prepara unas bebidas muy ricas. Sabrosa comida francesa. Todo el personal son amables. Aceptan mascotas. ![](https://a.travel-assets.com/ugc/hotel-reviews/943CF09B8372D47D4D9DD49F07CCD01D7ABF3D101684795004242.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F318D93BC3B808E8833608138376F66E3AB93A4B1684795004261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Isabel Stayed 2 nights in May 2023 ### 10/10 Excellent #### Maria May 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Su jardin es hermoso, todos muyyy atentos, la recámara muy bonita, y sobretodo el trato de Coni sra. que te recibe en la recepción.. Muchas gracias! Volveré 🙂 ##### Maria Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Alba del Carmen López Mar 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Su entorno natural rodeado de vegetación ##### Alba del Carmen López Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Carlos German Mar 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Increíble hotel boutique Habitación muy cómoda, baño impecable (desearía hubiese acondicionador), el aire acondicionado en algún momento aventó hielo y la tapa de la botella de agua estaba sucia. El Restaurant increíble la comida excelente y las áreas verdes muy padres. ![El amate negro](https://a.travel-assets.com/ugc/hotel-reviews/FF075B85253447637590E725F0CD467727BFD6D11678836455089.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Enmolada de pato](https://a.travel-assets.com/ugc/hotel-reviews/96C6032D6C98168B85D0BA81BD463AFB768C90081678836484168.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Quiché de carnes frias](https://a.travel-assets.com/ugc/hotel-reviews/FBE7B22232C4DACE52A765D2D4E2E6EEC86040911678836483906.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Habitacion](https://a.travel-assets.com/ugc/hotel-reviews/58B59A37ED7F9CDA0875F5C4803939D89E9754311678836481938.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carlos German Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Vickie Mar 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Que lindo este boutique hotel! Nos encantó la habitación, los jardines y la gente. También un restaurante excelente! ##### Vickie Stayed 1 night in Mar 2023 ### 8/10 Good #### Maria Feb 27, 2023 Liked: Cleanliness, staff & service, amenities Muy rico, buenas instalaciones de hotel. Habitación lúgubre y poco espacio para cosméticos en el baño. ##### Maria Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Daniela Feb 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bello hotel, agradable el ambiente. Te relajas demasiado y te permite descansar y disfrutar con los que vas ##### Daniela Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Zara Jan 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un lugar muy acogedor, muy bonito. Lo recomiendo mucho. Lo único fue que el agua del alberca no estaba climatizada, pero todo lo demás muy bien. ##### Zara ### 10/10 Excellent #### Luis yuri Dec 31, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo estuvo excelente, atención , restaurante y áreas verdes. Lo único es que los cuartos son un poco pequeños! ##### Luis yuri ### 10/10 Excellent #### SINUHE Dec 6, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio, el cuarto muy cómodo ##### SINUHE ### 10/10 Excellent #### Rodrigo Alejandro Nov 15, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El hotel me encantó, las instalaciones súper bonitas! Lo mejor de todo aceptaron a mi perrito y fue luy feliz también ![](https://a.travel-assets.com/ugc/hotel-reviews/987DDA48297DBEE00F2B1EFEDBBE40DD977369631668553477781.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FBB0BF659A5ED698F12E9DD62118AFBBE761C0B71668553472943.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rodrigo Alejandro Stayed 1 night in Nov 2022 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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