Title: La Provence Restaurant & Boutique Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # La Provence Restaurant & Boutique Hotel Travelers can lounge by the outdoor pool or book a rejuvenating spa treatment after exploring the attractions in the surrounding area ![Garden](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/60f7ce77.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/cb6e45b4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![HABITACION JR. SUTE](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/5059c31b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/e133a2c1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/82897427.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in a vibrant shopping district, La Provence Restaurant & Boutique Hotel offers a welcoming retreat with a continental breakfast, swim-up bar, spa treatments, art gallery, coffee shop, and high-speed WiFi for comfort and convenience. 8.2 Very good ## Popular amenities - Breakfast included - Spa - Bar - Room service - Housekeeping - Pool ## Room options ### Check availability for these dates Tonight [Oct. 29 - Oct. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 30 - Oct. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19634165&PinnedHotelID=19634165&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![SUITE CON JACUZZI AMATE](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/f65ba854.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SUITE CON JACUZZI AMATE ### Highlights Outdoor play area Deck/patio Separate dining area Air conditioning TV Separate bedroom Premium bedding Blackout drapes/curtains - 1 bedroom - Sleeps 2 - 1 King Bed ![HABITACION EJECUTIVA](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/00dfbd1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION EJECUTIVA 8.0 Very good 1 review ### Highlights Separate dining area Air conditioning TV Separate bedroom Premium bedding Blackout drapes/curtains Fan Hair dryer - Sleeps 2 - 1 Queen Bed ![HABITACION ESTANDART](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/536e7eec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION ESTANDART 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area TV Separate bedroom Premium bedding Blackout drapes/curtains Fan Hair dryer - Sleeps 2 - 1 Double Bed ![HABITACION JR. SUTE](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/5059c31b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION JR. SUTE 10.0 Exceptional 1 review ### Highlights Separate dining area Air conditioning TV Separate bedroom Premium bedding Blackout drapes/curtains Fan Hair dryer - Sleeps 4 - 2 Double Beds ![HABITACION EJECUTIVA SOFA](https://images.trvl-media.com/lodging/20000000/19640000/19634200/19634165/6b2b0b81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### HABITACION EJECUTIVA SOFA ### Highlights Separate dining area Air conditioning TV Separate bedroom Premium bedding Blackout drapes/curtains Fan Hair dryer - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Amate.h19634165.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCuernavaca-Hotels-Hotel-Amate.h19634165.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.91210%2C-99.23725&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AgNU6L0UTClBwd5tIrOzGAfYup8=) Plutarco Elias Calles No. 22, Cuernavaca, MOR, 62030 #### What's nearby - Cuernavaca Golf Club - 2 min walk - 0.2 km - Cuernavaca Cathedral - 12 min walk - 1.0 km - Borda Gardens - 14 min walk - 1.2 km - Plaza de Armas - 15 min walk - 1.3 km - Forum Cuernavaca - 8 min drive - 5.3 km #### Getting around - Benito Juarez International Airport (MEX) - 101 min drive #### Restaurants - ‪Restaurante Casa Taxco “Hotel Quinta Lucerito” - ‬4 min walk - ‪Chaparrito's Taco's Bar - ‬9 min walk - ‪La provence - ‬1 min walk - ‪Tacos El Cuñado - ‬6 min walk - ‪Amasijo - ‬9 min walk ## About this property ### La Provence Restaurant & Boutique Hotel Hotel connected to a shopping center Free continental breakfast, a swim-up bar, and a terrace are just a few of the amenities provided at La Provence Restaurant & Boutique Hotel. Treat yourself to spa services, such as a massage, a body treatment, or a facial. The on-site French cuisine restaurant, La Provence, offers lunch and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with an art gallery on site and a coffee shop/cafe. You'll also find perks like: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking - A roundtrip airport shuttle (surcharge), coworking spaces, and beach towels - 1 meeting room, luggage storage, and a banquet hall Room features All guestrooms at La Provence Restaurant & Boutique Hotel boast comforts such as premium bedding and separate dining areas, in addition to amenities like free WiFi. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 50-inch TVs with cable channels and DVD players - Separate dining areas, highchairs, and ceiling fans ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/7000000/6070000/6068400/6068331/32f4b4c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hotel & Suites Cuernavaca by IHG Cuernavaca - Pool - Breakfast included - Parking included - Free WiFi 9.0 Wonderful 1,008 reviews CA $182 CA $218 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=6068331&PinnedHotelID=6068331&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/75000000/74270000/74260700/74260666/85f64242.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mesón de las Delicias Central Cuernavaca - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 525 reviews CA $95 CA $113 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=74260666&PinnedHotelID=74260666&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15100000/15097600/15097566/0ff740eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Colonial Historical Hotel - Adults only Central Cuernavaca - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 469 reviews CA $78 CA $94 total includes taxes & fees Nov 11 - Nov 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=15097566&PinnedHotelID=15097566&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/980000/978800/978751/89d8ecb2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Racquet Cuernavaca Rancho Cortes - Pool - Spa - Kids pool - Parking included 8.2 Very good 978 reviews CA $92 CA $110 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=978751&PinnedHotelID=978751&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/3000000/2270000/2267800/2267752/26d368be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Cuernavaca Delicias - Pool - Pet-friendly - Kids pool - Free WiFi 8.8 Excellent 1,000 reviews CA $103 CA $124 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=2267752&PinnedHotelID=2267752&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; garden views](https://images.trvl-media.com/lodging/1000000/990000/981100/981048/04b49863.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Cuernavaca by IHG Acapantzingo - Pool - Pet-friendly - Kids pool - Parking included 8.6 Excellent 987 reviews CA $182 CA $218 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=981048&PinnedHotelID=981048&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/36000000/35200000/35193500/35193433/695e6dbb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Borda Cuernavaca Cuernavaca - Pool - Pet-friendly - Free WiFi - Restaurant 8.0 Very good 474 reviews CA $56 CA $68 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=35193433&PinnedHotelID=35193433&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/6000000/5570000/5560600/5560597/7d8ceabf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Flor de Mayo Hotel & Restaurant - Adults only Central Cuernavaca - Pool - Spa - Pet-friendly - Parking included 7.8 Good 148 reviews CA $166 CA $198 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=5560597&PinnedHotelID=5560597&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/40000/34500/34477/896aa082.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hosteria Las Quintas Hotel Las Quintas - Pool - Kids pool - Parking included - Free WiFi 9.2 Wonderful 1,003 reviews CA $125 CA $149 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=34477&PinnedHotelID=34477&HadPinnedHotel=true®ionId=-1&adults=2) ![Body treatments, body wraps, body scrubs, facials](https://images.trvl-media.com/lodging/17000000/16480000/16477400/16477332/55ee0b09.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azul Turquesa Hotel Boutique Cuernavaca - Pool - Hot tub - Spa - Pet-friendly 7.6 Good 132 reviews CA $81 CA $99 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=16477332&PinnedHotelID=16477332&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Onsite parking available only on request - Free self parking on site ### Food and drink - Free continental breakfast available daily 8:00 AM to noon - A bar/lounge - A coffee shop/cafe - A restaurant - A swim-up bar - Couples/private dining - Private picnics - Snack bar/deli ### Restaurants on site - La Provence ### Things to do - Art gallery - Hot tub - Outdoor pool ### Family friendly - DVD player - Free supervised activities for children - High chair - Outdoor pool - Separate in-room dining area - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - 215 square feet of conference space - Business center - Coworking space - Meeting room ### Outdoors - Beach towels - Beach umbrellas - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Aromatherapy - Body scrubs - Couples treatment rooms - Deep-tissue massages - Facials - Manicures/pedicures ### Accessibility - No elevator ### More - 2 buildings - 2 floors - Banquet hall - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 50-inch TV with cable channels - DVD player ### Food and drink - Limited room service - Separate dining area ### More - Ceiling fan - Fan - Free local calls - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10:00 PM Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 8:00 AM - 11:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of MXN 500 per pet, per night, plus a deposit of MXN 500 per night Service animals are welcome, and are exempt from fees Pets cannot be left unattended Litter boxes are available ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: MXN 1000.0 per stay We have included all charges provided to us by the property. ### Optional extras - Pet deposit: MXN 500 per night - Pet fee: MXN 500 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Provence Hotel Restaurant Cuernavaca Provence Restaurant Cuernavaca Provence Restaurant Cuernavac Hotel Amate La Provence Restaurant & La Provence Hotel Restaurant La Provence Restaurant & Boutique Hotel Hotel La Provence Restaurant & Boutique Hotel Cuernavaca La Provence Restaurant & Boutique Hotel Hotel Cuernavaca ## Frequently asked questions ### Does La Provence Restaurant & Boutique Hotel have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at La Provence Restaurant & Boutique Hotel? > As of Oct 29, 2025, prices found for a 1-night stay for 2 adults at La Provence Restaurant & Boutique Hotel on Oct 30, 2025 start from CA $120.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cuernavaca-Hotels-Hotel-Amate.h19634165.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is La Provence Restaurant & Boutique Hotel pet-friendly? > Yes, pets are allowed at this property. There's a deposit of MXN 500 per night and a fee of MXN 500 per pet, per night. Service animals are exempt from fees. ### How much is parking at La Provence Restaurant & Boutique Hotel? > Self parking is free at this property. ### What time is check-in at La Provence Restaurant & Boutique Hotel? > Check-in start time: 3 PM; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at La Provence Restaurant & Boutique Hotel? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Does La Provence Restaurant & Boutique Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is La Provence Restaurant & Boutique Hotel located? > Located in the heart of Cuernavaca, this hotel is within a 15-minute walk of Cuernavaca Golf Club, Museum of the City of Cuernavaca, and Borda Gardens. Robert Brady Museum and Cuernavaca Cathedral are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## La Provence Restaurant & Boutique Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.8 Location ### 8.8 Staff & service ### 9.4 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 45 8 - Good 23 6 - Okay 12 4 - Poor 3 2 - Terrible 8 ### 8/10 Good #### CHRISTINE Jun 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Il est noté que le petit déjeuner est un buffet continental dans la réservation, déçus nous avons eu droit à un café un jus de fruit et un morceau de gâteau … où est l erreur ? ![](https://a.travel-assets.com/ugc/hotel-reviews/ddcdba6a-9445-44ae-be11-f62b61068b13-1748738863178.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### CHRISTINE Stayed 1 night in May 2025 ### 8/10 Good #### jose a May 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bonito hotel Todo estuvo bien, excepto porque no tienen aire acondicionado, solo ventiladores, y en la noche hace calor, fue el unico inconveniente ##### jose a Stayed 3 nights in May 2025 ### 10/10 Excellent #### Lilian Mar 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito lugar y el personal muy amable ##### Lilian Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Miguel Jan 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buena opción de fin de semana Excelente estancia ##### Miguel Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Verified traveller Jan 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Victor Oct 2, 2024 Liked: Staff & service, amenities, property conditions & facilities ##### Victor Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Rodrigo Aug 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien, sólo tuve mala experiencia con la comida del restaurante, uno de los alimentos estaba en mal estado. ##### Rodrigo Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### guillermo a Aug 4, 2024 Liked: Property conditions & facilities, room comfort ##### guillermo a Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Selene Apr 29, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities No hay recepcionista cuando llegamos, nos comentaron que hasta las 3. Cuartos con larvas en cabecera y colchones con pequeñas cucarachas en el baño. El mesero atendió nuestra inconformidad después de quejarnos 4 veces en recepción con otro Mesero (estaba la administradora y gerente afuera sentadas en el jardín charlando); el mismo mesero nos cambió de cuarto donde encontramos cucarachas grandes arriba del mueble y en el piso. No comentaron que fumigaron el lunes, para el viernes en la tarde/noche no habían hecho limpieza de la fumigación de los cuartos desocupados. ¿Entonces porque el Check-in es hasta las 3? Nos fuimos del hotel, "habló" con nosotros, la gerente y la administradora, en un tono que no les importaba mucho que nos fuéramos, "se disculparon". Es lamentable, porque hubo muchos pretextos y no una disculpa real; siempre los hoteles en Cuernavaca estarán llenos, asumo que un cliente más o menos no es relevante. En estas situaciones es cuando se ve si la administración en realidad sabe llevar un hotel o no. Pagamos menos con Expedia, creo que por esto el servicio del hotel no es bueno o fuimos ignoradas. Piden identificación oficial. Bueno: los gatos que tenían y el único mesero que SI nos apoyó dentro de lo que pudo. Recomendación: Revisen muy bien sus cuartos, sobre todo si se los dan cerca de la cocina; revisar las cabeceras que son como agujeradas. ##### Selene Stayed 2 nights in Apr 2024 ### 8/10 Good #### Claudia Dec 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### en general bien ##### Claudia Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Jordi Nov 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Buen y lindo lugar, muy atento el personal ##### Jordi ### 10/10 Excellent #### JOSE ANTONIO Oct 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort La habitacion de mediana calidad ; lo que definitivamente es muy buenos es la comida . 100% recomenndable ##### JOSE ANTONIO Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Heidi Aug 13, 2023 Liked: Amenities, property conditions & facilities Excelente ##### Heidi Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Zita Aug 6, 2023 ##### Zita Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Paola Jul 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Paola Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Tania Maria Jun 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities \- ##### Tania Maria Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Isabel May 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy bonito hotel Muy bonito hotel, habitación muy amplia y limpia. Hay jardines y alberca. Jenny prepara unas bebidas muy ricas. Sabrosa comida francesa. Todo el personal son amables. Aceptan mascotas. ![](https://a.travel-assets.com/ugc/hotel-reviews/943CF09B8372D47D4D9DD49F07CCD01D7ABF3D101684795004242.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F318D93BC3B808E8833608138376F66E3AB93A4B1684795004261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Isabel Stayed 2 nights in May 2023 ### 10/10 Excellent #### Maria May 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Su jardin es hermoso, todos muyyy atentos, la recámara muy bonita, y sobretodo el trato de Coni sra. que te recibe en la recepción.. Muchas gracias! Volveré 🙂 ##### Maria Stayed 2 nights in Apr 2023 ### 4/10 Poor #### Alicia May 10, 2023 ##### Alicia Stayed 1 night in May 2023 ### 10/10 Excellent #### ADRIAN May 1, 2023 ##### ADRIAN Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Alberto Apr 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alberto Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Alba del Carmen López Mar 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Su entorno natural rodeado de vegetación ##### Alba del Carmen López Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Carlos German Mar 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Increíble hotel boutique Habitación muy cómoda, baño impecable (desearía hubiese acondicionador), el aire acondicionado en algún momento aventó hielo y la tapa de la botella de agua estaba sucia. El Restaurant increíble la comida excelente y las áreas verdes muy padres. ![El amate negro](https://a.travel-assets.com/ugc/hotel-reviews/FF075B85253447637590E725F0CD467727BFD6D11678836455089.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Enmolada de pato](https://a.travel-assets.com/ugc/hotel-reviews/96C6032D6C98168B85D0BA81BD463AFB768C90081678836484168.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Quiché de carnes frias](https://a.travel-assets.com/ugc/hotel-reviews/FBE7B22232C4DACE52A765D2D4E2E6EEC86040911678836483906.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Habitacion](https://a.travel-assets.com/ugc/hotel-reviews/58B59A37ED7F9CDA0875F5C4803939D89E9754311678836481938.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carlos German Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Vickie Mar 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Que lindo este boutique hotel! Nos encantó la habitación, los jardines y la gente. También un restaurante excelente! ##### Vickie Stayed 1 night in Mar 2023 ### 8/10 Good #### Maria Feb 27, 2023 Liked: Cleanliness, staff & service, amenities Muy rico, buenas instalaciones de hotel. 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