Colwell Arts Centre Tours and Activities

No WiFi, no TV. Parties middle of the night, music booming for hours. Shocking place.

I was disappointed with our stay at Gloucester Robinswood Hotel. Check-in was very slow, and there were groups of teenagers hanging around the lobby which didn’t create the best first impression. Our room had no air conditioning, which was particularly uncomfortable during the 35°C heat. When I asked at reception for a fan, I was simply told they had all been distributed around the hotel, so there wasn’t one available. As our room was on the ground floor, we couldn’t safely leave the windows open overnight either. The cleanliness of the room was also poor. There were hairs around the toilet, and we found ants on the bed and in the bath. To make matters worse, there was no TV remote in the room, so I had to return to reception. Fortunately, a different member of staff was on duty and was much more helpful. He quickly managed to find us a fan despite being told previously there weren’t any available, and he attempted to resolve the TV issue. As he couldn’t fix it himself, he said maintenance would come to the room, but nobody ever arrived. The only positive aspect of our stay was the second receptionist, who was friendly, helpful and clearly did his best to resolve the issues. Unfortunately, the overall experience was let down by poor cleanliness, uncomfortable rooms, inconsistent customer service and maintenance that never materialised.

Didn’t like no air con